The one pic you show close up looks like that is just a head stop that could be reinstalled in the proper location (back an 1/8") unless I am not seeing it correctly. I get you should not have to reset it but it happens. Again unless I am not seeing the entire picture.

Thank you for commenting, @millworkman. The head stops can't be moved further back due to the way Marvin manufactures these sliding doors. It's up against the tracks. It's like misalignment is a feature, not a bug.

@Stax I've been calling Marvin since they were installed. Did you read my post?

Did you look at the close-up photos, which show Marvin's manufacturing process makes it impossible to create a frame with a clean, flush edge?

The defective sliding doors have nothing to do with the installation.

I've posted this on Houzz to learn what other people who've had problems with Marvin have done to get them to stand by their product.

@Stax, the revision in my post is at the bottom where I added:

“EDIT: The head stops can't be moved further back due to the way Marvin manufactures these sliding doors. It's up against the tracks. It's like misalignment is a feature, not a bug.”

That revision was right after @millworkman’s comment, and before yours.

As far as what I’d hope to get here, I already said:

“I've posted this on Houzz to learn what other people who've had problems with Marvin have done to get them to stand by their product.”

So far no one has. Tomorrow? Who knows. I posted this only yesterday. Thank you.

I don’t know what you were expecting. Every point and question you raised was already answered in my initial post and reiterated in a previous comment.

AGREE, Marvin is the WORST and do not recommend buying anything from them. Sorry to hear that your experience with Marvin so awful . Our windows were ordered and had to be replaced 3 different times over the course of a year due to faulty production, fit and function. WTH. Client service was absolutely awful save for one gentleman who was proactive.

@London Flash any pictures of the iterations of product and challenges. Folks who usually have an experience like the one that you mention have lots of pictures and data points that would help other folks in the future. How did come across this forum just now?

Is the piece you are pointing to in photos #1-3, the unit head jamb referred to in the section, "Permanently Securing the Unit", Step 1 (accompanied by Figure 4) of the Elevate Door Installation Guide?

@wdccruise

I looked at the guide (thanks for the link). That sounds right but hard to tell from the images in the guide.

Several months ago, Marvin agreed to remake these pieces.

Earlier this month I got another email with this message:

“I heard from our R&D department today and they are concerned about creating a thinner panel guide as the purpose of the panel guide and it's design is to hold the panel in place which also contributes to the doors certification for weather, wind and pressure.

“Creating a thinner panel guide could void that certification and potentially parts of the warranty depending on if something goes wrong with the door what was a direct result of having a thinner panel guide.”

So Marvin designed and built a product that is incapable of producing proper fit and finish, resulting in something that looks like it belongs in an East German housing product from the 1970s.

I will never buy anything from them again.

If photos #1-3, shows the unit head jamb and that is the part to be shimmed in section, "Permanently Securing the Unit", Step 1, Figure 4, of the Elevate Door Installation Guide then it would appear that the part was not shimmed correctly which is why it is not flat (i.e., perfectly vertical). -- amateur who is just looking at the Installation Guide

@wdccruise

Wish the fix was that easy.

Installed by pros.

Multiple visits from Marvin reps.

Sent them all of these photos before I posted them here.

This is truly the worst product and customer experience I’ve ever had.

"Wish the fix was that easy."

Oh, I don't think the fix is easy. Step 2 was to "fasten the unit to the rough opening". So the part was to be properly shimmed and then the door was to be attached to the opening. (But I could be completely wrong. EOM.)

How is that head jamb section attached? Via brad/staples? If so, can they not just machine a piece that is appropriate thickness and reinstall?