Help. Countertop mistake. The

2 years ago

I just had my new quartz countertops installed in a house that I am remodeling and there is a mistake. I was adamant about wanting a 14inch overhang for a breakfast bar and I was assured that was what i would get. However, when they were installing it, i could tell there was an issue. The return to the stove appeared to be too short. They spoke Spanish and I don’t so I don’t know what they were saying, but I was watching closely. Because the return was too short they were pushing and pulling it and got the return to the stove covered and then they started measuring the front overhang, over the front of the cabinets. I think the standard is 1.5 inches or 1.25 inches. Well, this was more like 2.25 inches. They kept measuring and then they started making phone calls. They started to install the sink and after installing the sink they said that they were done and left. I went to inspect it and clearly the breakfast bar over hang was only 13 inches and the front overhang is over 2 inches. There is a jut out of the exterior wall, the extension of the knee wall that surrounds the cabinets that makes the overhang most obvious. There is only one drawer effected. I’m waiting until tomorrow to get the dishwasher installed to determine if this countertop will work. I’m getting mixed feedback. I don’t mind the excess overhang in the front as long as the dishwasher installs properly. The jut out might look a little silly, I could build the cabinetry out to eat up the excess countertop. I can also live with the 13 inch breakfast bar. I am a little peeved that I didn’t get what I asked for. Some friends have said there is no excuse and I should insist it be removed and replaced and others say let it go. I think it’s going to work out, but does anyone see any issues I haven’t? If I keep it, I think I want a discount. What is a suitable discount? Any thoughts or advice?

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Comments (8)

la_la Girl
2 years ago
That’s frustrating to not get what you asked for - I would get it replaced, the random jut out is reason enough
porkchop_z5b_MI
2 years ago
That jut-out looks terrible. Why doesn't teh 4" splashblock continue the whole length of the counter on the stove wall? It's not done right, it's on them to correct it.
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C C
Original Author
2 years ago
That’s not the backsplash. That’s where the old backsplash was. I’m going to put up a tile backsplash. Thank you for your opinion.
PRO
CAGE Design Build
2 years ago
Have them correct it. You shouldn't have to accept their mistake.
Susan L
2 years ago
That jut out is crazy. Don’t let them do anymore work insist they remove it and fix. The more you let them proceed, the more they can say you already accepted it.
PRO
McDonald Enterprises
2 years ago
last modified: 2 years ago
Did you have the steel supports for the overhang in place when they templated? What about before they installed? Because quartz requires steel support for the overhang, and if that was not present at the template, then perhaps they defaulted the template to the shallower depth overhang that does not require support.

The issue at the stove is that your range is out of square to the cabinets. That's a cabinet and appliance issue. The stone appears cut to fit the cabinets.

The little cabinet and counter "horn" issue is just bizarre, and should be recut. The cabinet panel is too long for the cabinet area. And they templated to it. Bizarre.

All of this goes back to your GC not installing the cabinets and appliances correctly.
C C
Original Author
2 years ago
Thank you. There are 9 supports under the 13 inch overhang. I appreciate your time and opinion.
PRO
Joseph Corlett, LLC
2 years ago
"The issue at the stove is that your range is out of square to the cabinets. That's a cabinet and appliance issue. The stone appears cut to fit the cabinets."

The stone should be installed perpendicular to the rear wall on each side, with each stone side parallel to each other, no matter what the cabinets are doing.

Too often, tops are templated to cabinets secured to a wonky wall.

The excessive edge overhang can be ripped, profiled, and polished on site without too much trouble or mess if you can live with the missing inch of cantilevered overhang. If they don't like this idea, go for a 30% discount.