Cloudy Countertops

last year

I have a MSI Q quartz counter top that's about a year old. We cover it with a silicone pad when we prep food, which is maybe a handful of times a month, and have a pad where we set things so as not to scratch the counter. We have a few tiny scratches, but what's worse is the cloudy area that developed within a few months and has only gotten worse the more it's cleaned. We only use a clean cloth and water for routine cleaning and have used, with the manufacturer's permission, Simple Green on a few occassions.

I have tried denatured alcohol but it doesn't remove the haze. This was also recommended by MSI. You can see the area where the pad was as it is shiny like new, and the area where we have wiped the counter with water.

MSI claims this is normal and it isn't an issue with their product. This small kitchen area was over $3K.

Has anyone else had this experience? Is this normal? Is there anything I can do to restore the shine?

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Comments (5)

PRO
Minardi
last year
Plain water won't get rid of oils and dirt. You need a detergent solution. Not detergent straight on the counter, a mixed detergent solution with water, and a microfiber. If that won't do it, then something else is going on. I'd bet something else, since it's MSI. Oxidation changes are not likely covered by warranty. Never use MSI. Low quality.

There is an enhancer out by Tenax specifically for quartz. You might try that after using the Dawn and a microfiber to rub that vigorously.
Josh
Original Author
last year
Thank you for the suggestions. I failed to note that we did try Dawn and water a couple of times, but no luck. MSI holds it self out as high quality. We purchased the premium Q series which was super expensive.
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Josh
Original Author
last year
Also, what quartz company would you recommend should we decide to replace this?
AnnKH
last year
Look for a granite, instead of quartz.

But it would break my heart to throw away a practically new countertop. The haze doesn't show in the photos (too much reflection). I hope you can find a way to restore your counters, or learn to live with the "patina" (though quartz certainly shouldn't have patina).
PRO
Joseph Corlett, LLC
last year
MB 20 on a white pad on a variable speed polisher will shine that right up.