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paul_ma_gw

Looking for Fisher & Paykel Range experience

last year

I''m looking to replace my 16 year old F&P DCS all gas 30" range. (RGTC-305)

(My old one has a fatal case of constant igniter firing, that is infeasible to fix. I have discussed that in another threat, and don't want to repeat it here.)


Since I have not been following the market for a long time, I visited a couple of appliance showrooms to get an idea of what the possibilities are today. In both I was pushed towards Thermador and Monogram. These did seem workable to me. (Though I don't care for the brass accents on the Monogram.) I did see an F&P that seems quite similar to my old one, but was more expensive than either of the others. I was inclined to try something else.


Since then I have spent a lot of time researching the brands. I have found predominantly terrible reviews of Thermador reliability, for all sorts of appliances, including the ranges, on several web sites. There are similar reviews for Monogram, though not quite as extensive.


I know that online reviews need to be viewed skeptically. Some are fake, and there is a bias because people who are annoyed are much more likely to write a review that are satisfied users. But it is the information available to me.


I'm now thinking I might be better off sticking with F&P. My experience with mine has been pretty good until recently. And recently I found their online tech support call center better than 99% of call centers I have dealt with. Very short waits on hold, real people (from New Zealand), etc. And finally they sent a support person, who traveled three hours to me. Unfortunately he concluded my is too old to fix.)


I have searched here for experience with F&P ranges. Not a lot, and much more balanced. Some gripes, some happiness. Nothing I would consider a red flag.


I would love to hear more from F&P range owners regarding their of both reliability and support.

Comments (21)

  • last year

    Search on here for experiences with induction ranges. A Bosch industrial is worth exploring to update fully your cooking option.

    Experiencing induction performance should fit right in with the level of research you're doing.

  • last year

    I had been thinking about induction. But it will be difficult for me - I first need to at least run a new circuit from my breaker box, and I may need to expand the service to my home. And I would need to replace a bunch of my favorite pots.


    And after looking at them in the showroom I am concerned that the high tech electronics in them may mean their lifetime will be limited. (These days, it seems necessary to replace computers and phones every 2-5 years, and long term support for "smart" cars is dubious.) For instance, how long will Alexa continue to work, or even be of interest?


    But since I now find I am in a rush to replace my range, I have decided to stick with the devil I know - all gas - that is most straightforward to install.

  • last year

    If you have a 100 amp service you can add a 50 amp line for a range. It;ll have to be an older smaller home to have a 60 amp main service.

  • last year

    Hello paul_ma. Whether you continue to go with gas or end up considering induction, have you visited a showroom that carries the Wolf brand? The Subzero/Wolf company products are, as a whole, highly rated. Their customer service is considered one of the best and they are unusual in that they keep parts in production, even for old discontinued models up to 25 years in many cases. The German brand Miele, also is said to keep parts for some of their models anywhere from 10 to 15 years, although their customer service is not up to the standards it once was. One of the reasons I mention these two brands is because I am constructing a new home, and I have decided that I am only willing to purchase luxury brands at premium prices if I can be confident or at least have some chance of having not only service but the parts that go with that service so that I can get a long service life of at least 15 to 20 years because I didn’t see premium priced appliances as a good value in that case. Many luxury brands today keep low inventories of parts even now that we are out of the Covid shortages and as soon as they discontinue a model, the supply of those parts dries up very quickly. I decided that if I cannot keep an appliance long enough to justify a premium investment,, I might as well just buy mass market, lower price brands and treat them as the disposable junk that many of them are today. But the two brands I mention here are, I believe, holdouts to an earlier era when many of the mainstream brands used to keep parts in production for far longer. And that may be because the appliances that they produce lasted longer, and so their customers demanded being able to replace parts in them. Sorry to ramble on here, but your priorities for being able to keep an appliance in service for a longer ownership term really resonated with me. It’s always a good idea to check in your own geographic region to see what access to service is like for any specific brand. I have no experience personally with Fisher Paykel but I do know that the original company no longer exists as it was purchased by a Chinese conglomerate. Actually, the same is true of monogram, which is a luxury label under what used to be GE appliances, which is now also owned by the Chinese. Company called Haier. Since it has been some years since you were in the market for appliances, the market has shifted and so it’s hard to rely on past experiences to assess what the current quality is that a brand currently offers, but it sounds like you’re on your way and performing your due diligence as any smart consumer would!

  • last year

    To correct the error, my fat fingers made, I meant to say that in the case of Wolf or Miele, I DO see them as providing a good value if they are kept in service long-term.

  • last year

    @HU-211508878, yes, I did look at those brands and do some research on them, Wolfe only has one 30" range, and it seemed to be very unremarkable. I hear good things about Miele, but that is mostly about dishwashers. Not so much about ranges.

    The purchase of F&P by Haier is troubling. I hope they are relatively "hands off". I've had good experiences recently with their customer support, It is interesting that their current 30" pro range is very similar to the one I bought 16 years ago.


    Of the things I installed in my kitchen 16 years ago, in the past couple of years I have had to replace: microwave, dishwasher, faucet, garbage disposer, and now the range.

  • last year

    Haier bought F&P in 2012, twelve years ago. Haier bought GE appliances division in 2016, eight years ago.

  • last year

    This is all good discussion, but what am hoping for is feedback from other owners of F&P products, especially ranges,

  • last year

    CR tested the Fisher & Paykel OR30SCG4X1 Classic Series 3.5 Cu. Ft. Freestanding Gas True Convection Range. Performance was dismal (e.g., a 1/5 score in baking) and the range earned an overall score of 25 out of 100. As commented elsewhere, you can do a lot better for far less than the $4800 price of this range.

  • last year

    @wdccruise, I'm curious: You seem to post very often, on many threads, usually mentioning Consumer Reports. Are you incentivized in some way to post here?

  • last year

    Well WD can answer for him/herself but in my experience he/she simply posts very helpful information based on research and facts which I have greatly appreciated.

  • last year

    Hey, wd…ever hear of reverse snobbery? Yup, that’s you…looking down your nose at those who are capable and willing to spend on high performing, more costly items for their homes.

  • last year

    There's nothing like being told one's guilty of "reverse snobbery" by a snob whose "willing to spend".

  • last year

    Lol. Um, okay.

  • last year

    It is fine that CR focuses on mass market, commodity, products. There is value in that. I often consult them for that sort of thing. Long ago I used to visit the library to read CR reviews from back issues.


    But I also long ago realized that they often do a poor job on more specialized products. Especially "techie" products. They fail to understand what matters to the aficionados find important about them.


    And I don't appreciate when a CR recommended product is brought up in a thread that is clearly asking for something else.


    (I have to say that I have never understood CR's business model. Unless you are a crazed consumer of all sorts of goods it makes little sense to maintain an ongoing subscription.)

  • last year

    Paul, quite frankly…we’ve only been keeping the subscription for the cars, lawn mower, and leaf blower reviews. DH prefers to do all lawn work himself. However, with so many ways to research now, I’ll be discontinuing when the subscription runs out next year.

  • last year

    paul_ma: "It is fine that CR focuses on mass market, commodity, products...Long ago I used to visit the library to read CR reviews from back issues."

    Yes, I believe that you visited the library "long ago". CR's induction cooktop test includes products from Monogram, Dacor, Bosch, Thermador, and Miele. Its tests of built-in (what!?!) refrigerators includes Dacor, Thermador, Sub-Zero, and Miele, you know "mass market, commodity products".


    paul_ma: "I also long ago realized that they often do a poor job on more specialized products. Especially "techie" products"

    You mean "techie" products such as cell phones, smart watches, TVs, soundbars, digital cameras, wireless routers, fitness trackers, e-book readers, and portable chargers?


    paul_ma: "I have to say that I have never understood CR's business model."

    Perhaps subscribers not only find its tests useful but want to support the (non-profit) organization.


    Paul, a subscription is $10/month or $39/year. It'll save you a trip to the library!

  • last year

    We have had an Miele induction range for over eight years now, and can’t say enough good things about it. It has performed flawlessly, and it also has the plus of having the quietest fans of any range we tried. However, Miele probably wouldn’t be the first choice of anyone here for a gas range.

  • 6 months ago

    @paul_ma, I'm curious to know what range you have decided upon? I'm now on the hunt for a range and trying find not only recent discussion on ranges, but also honest reviews. Thanks!

  • 6 months ago

    @Alecia Ultimately I decided to go with anothe F&P. Its very similar to my old one, but I went with four burners rather than five.