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Home Decorating Conversations

Well, I'll be darned - Comcast

10 months ago

I mentioned on the customer service thread that I filed a complaint with the FCC about my experience with Comcast. Less than 24 hours later I got a call from Kay from a Comcast executive office. She left a message with herphone number which I called and left another message for her. I'm optimistic I will actually be able to talk with a live human being. I credit Google Gemini with advising me to complain to the FCC.

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Comments (5)

3katz4me
Original Author
10 months ago
Oh and now I have two emails from them - one a damage claim and another one from Kay. I'm gobsmacked that I have to contact the FCC to get their attention.
jsk
10 months ago
Yeah, annoying you had to go so far to get someone at Comcast to care. But glad it worked!
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chispa
10 months ago
It works. My DH has done that several times.
3katz4me
Original Author
10 months ago
Problem not resolved yet but at least I have access to a human being.
maire_cate
10 months ago
That's good news that you have the # of a someone at Comcast, I hope it all works out quickly. I'm also a little amazed that the FCC moved so quickly. I wonder if it was someone at the FCC who has had dealings with Comcast before.

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