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They really don't like returns...

3 days ago

I am doing a budget project for someone moving into an apartment. One of the issues is that the floors need to be 80% covered, and the homeowner has rugs for about 5% coverage.

So I have been doing a lot of online searching and waiting for sales and such.

I had bought a runner and after doing a walk through today I decided that I would return the small one and get a significantly bigger one. The return required some steps on the computer, verification codes and so forth, and each time the offer to keep it escalated. At first I was going to return the smaller one anyway.

However, as it ends up, I could take an in-store credit for more than I paid for the smaller rug And keep the rug. So I could get two rugs, one double the length, for the same price as the smaller one was, "discounted".

This is great, but it makes me wonder if they are paying literally nothing for these rugs to begin with.

Comments (4)

  • 3 days ago

    Wow! They really don't like returns. Makes you wonder how they stay in business?


    On a different subject, care to share where you shop for rugs? We are in the market as well.

  • 3 days ago

    Well the Rainforest place disposes of all returns, destroying most of it so people can' pick it out of their garbage :-/


    It depends upon what you are in the market for. For this project I am looking at all the sale rugs and various holiday specials and so forth on Rugs.com, Rugs Direct, Wayfair, Boutique Rugs, places like that because I am looking for knock off persians and orientals. I had to buy five rugs, and the only one I paid more than $100 for was an 8x10 polypropylene faux Heriz. I got an essentially matching 12'runner for the long entry hall, and a 12' faux Bokhara runner, and then a matching 6' one (the now-free one) Then I got a plain flat pile area rug that will fill and alcove like wall to wall. I would use the heriz style one myself if it had better binding. The bokhara is a little too "blurry" for me personally but I really like the way it works with her things. Anyway I got a lot of floor coverage I like for less than I would expect to pay for a smallish "real" rug.


    None of these are fine rugs, inexpensive is key. The furniture is a mix of several styles of semi-antique furniture and lamps so the apartment is going to be pattern heavy. The nice thing about this studio is that it has a long entry hall, a ton of storage, a dressing room outside the bathroom, and an alcove. It's really like a Jr. one bedroom.


    I should say that the only thing the client has given me is a budget of 1-2K all in for a lot of stuff and I am trying to stay around 1500. Other than that, I get to decide, because she trusts my taste. I ran the table and one other thing by her and that's it.


    I only like Persian, Tribal, Chinese deco or plain broadloom area rugs. For wall to wall, I like velvet cut plain or tartans. Very limited. So when I find stuff for people it's something like this. No Chinese Deco, nobody can afford them.


    For pricier rugs there are a bunch of websites that sell new and vintage Persian and Tribal rugs. The last rug I bought was either from Kilim.com or Uniqrugs.com

  • 3 days ago

    Thank you! Inexpensive is the route for us.

    We're going to be moving to farm country around the 1st of the year. Putting down an expensive rug only to have anyone to fail to remove their shoes before trekking through the house doesn't appeal to me.

  • 2 days ago

    It probably costs more for them to pay shipping and process the return than they paid for the carpet. By giving you store credit rather than returning your money ties you to purchasing something else from them.


    Sadly, Turkey has a pretty strong monopoly on machine made rugs (70% of the world market).

    While most Turkish citizens are working-class people struggling with high inflation, the rug trade relies on extreme labor exploitation—using refugees, children, and debt-bonded workers being paid far less than minimum wage.