Arrow Renovation

Fast service. Great customer experience. Very professional employees. Great company for all your home renovation needs. You will not be disappointed.

I contacted Arrow in late October 2018 after severe long-term rain. I had several leaking areas in my roof. Bobbie (in the office) was fantastic! She answered my questions about the process of working with my insurance, and she set up a free estimate with Brian. Brian also was great to work with. He arrived on time and he was onsite when the claims adjuster arrived to inspect the roof. Also Brian was knowledgeable and offered several options for me to consider. Things were going so well until it came time for the actual installation. I expressed concerns about Arrow sub-contracting the roofing work and possible communication issues with a language barrier. Arrow assured me that the foreman on the roofing crew would be onsite to translate and to direct the work. However, this did not happen. Apparently the sub-contracting company had several jobs going and the foreman never came to my home. Guy (from Arrow, my Production contact) was available via text messaging and was responsive, but was clearly stretched thin between several jobs as well. During the demo process, the roofing crew accidentally demo'd some of my gutter guards, they moved items (planters, grill, compost bin, etc) to the back and sides of my yard, and they did not move these items back after the job was complete. I'm a gardener so I have lots of planters. Also, while Guy did let me know the job might take more than one day - after the end of the day no one knocked on the door or let me know they were leaving for the day or coming back the next day. I walked outside with a flashlight (the work was done in November so it was dark early) and noticed tools/ladders/etc. all over the side yard. I had to contact Guy to find out what was going on. I would have expected them to let me know in a proactive way that the job wasn't finished and they'd be back to complete it the next day (a Saturday). On Saturday I was out of town and when I returned, discovered that they didn't remove a satellite dish cable (as requested), that they left my outside spigot dripping water all over my patio, and none of the items from the back of the house (planters, compost bin, grill, etc.) had been moved back to their original positions. Also there were large chunks of old shingles, chimney flashing, and nails surrounding the house - so their cleanup efforts were not very good. Again I contacted Guy and he asked me to NOT move items back, and let me know they'd return on Monday to do a better job cleaning up. On Monday Guy returned to the house with Marvon (the foreman of the sub-contracting roofing company - that's the first time I met him). The crew moved the items back and cleaned up some of the larger pieces of shingles. A week later I had leaks. Around skylights that I had specifically asked Guy to ensure would not leak. He and Marvon came back out and sealed the skylights. And so far, no more leaks. So, to recap - the initial contact/sales process was outstanding. I appreciated Bobbie's answering my questions and Brian being onsite when the claims adjuster was onsite. I would give these two folks and "A" rating. Guy was responsive whenever I contacted him, but I wouldn't say very proactive (again, he appeared to be stretched thin). For the amount of money I spent I would expect better workmanship and cleanup. I was looking forward to a long-term relationship with Arrow since they perform several home improvement services, but based on this experience, I cannot recommend them. As a side note - I filled out their customer response survey stating my experiences (as I've stated here) and no one from Arrow contacted me to discuss the feedback.

I recently hired Arrow Renovation for a new project ....they had done a smaller project for me and I was completely satisfied...on time and on budget... This one will be a complete remodeling job and I have no doubts that Arrow will be as professional as they were the last time.

I've used these guys several times in the past and always been impressed with the professionalism, quality of work, and how fair they always are. I highly recommend them for any job you have. Gary Williamson