KE Hardware

Bought some legs from this company. Tried to ship them back to the address on the receipt only to have them returned to me by UPS. By the time I called KE Hardware it was past the 21 day return policy and so now I'm stuck with four legs that I have no use for. My recommendation is to never do business with this company.

My architect ordered some legs for a vanity we're building for my Mother-in-law who was recently moved to a taller, motorized wheelchair. Because of that, we had requested an exchange for some taller furniture legs. He was told by KE that the order was outside the 21 day exchange policy (by a couple of weeks), and that they would not exchange the items. I understand that business need to have polices in place, but I am also aware of many companies that are willing to make exceptions (esp. in this case where it's an exchange for a very similar item) and KE is not one of those. Again, I know we're asking for an exception, but it seems like a reasonable request. It also sounds like they have refused to respond to a second inquiry, so it's obvious that they're not too concerned with return business. There are too many retailers with better polices and customer care to risk using KE Hardware.