Bel Air Construction

We appreciate the kind words about the renovation and the acknowledgment that the project was fast-tracked and very extensive. We would like to address the concerns raised about Patrick. We are aware that some issues resulted in this valued customer having an experience which did not fully measure up to his expectations. It is important to note that Patrick had recently joined Bel Air Construction and had been on the job less than a month, and as a result was learning all of our systems. However, it is equally important to note the client’s compliment regarding a difficult job done in lightning speed was a direct result of Patrick’s coordination. He was responsible for rearranging schedules, directing employees and subcontractors, and ensuring the materials were on site to fast track this project. The project called for “all hands on deck” and Patrick was the one that made that happen.

To our recollection, there was a mistake of the vanity tops having the wrong drilling location resulting in the homeowners compromising on their faucet selection. As is our policy, we offered to make that right and the client declined. As far as the “other contractors with cheaper prices” Patrick was passing on an offer from me providing direct numbers to our concrete installer to save the customer money by letting them work directly without paying retail. Patrick offered this information with my approval and was meant only for their benefit.

Obviously, there is some frustration on the homeowner’s part and as a business owner I regret that immensely and apologize for our missteps. None were intentional. They were wonderful homeowners to work for and will enjoy their home renovation for years to come.
Michael Watts