Rejuvenation

Purchased a vintage cast brass fixture, so I was expecting a metal brass finish. It arrived with a gold painted finish. Their vintage fixtures are not returnable, so I now have to strip it and hopefully find brass underneath the cheap paint job.

I had a horrible experience too with rejuvenation. Their return policy is so poor and if you’re stuck with a bad product the customer service is horrible. When I called them to return a product they gave me three reason why I’m better off keeping a bad product because it would cost me more to return. Think a million times before buying something from them. Not worth it. They don’t have a spot to leave a review on their site and now I know why.

I’ve been a loyal customer of Rejuvenation for years, but this experience has completely changed my mind. I paid over $100 for shipping on a light fixture that was supposed to ship within the week — it took nearly a month. When I finally received a delivery confirmation, the photo clearly showed it was delivered to the wrong house. I emailed immediately and received no response for three business days. I called the customer service number and the representative was incredibly rude and unprofessional. She refused to send a replacement, insisted the issue wasn’t their fault, told me there was no supervisor available because she "worked from home," and ultimately hung up on me when I asked for her info after shouting at me. This experience has cost them a loyal customer.

I ordered a cabinet that came in 2 months later than initially estimated. We finally received the cabinet and had it installed. The countertop fabricator accidentally lightly damaged one of the doors during countertop installation so I called rejuvenation to order a replacement door only to be told they do not sell parts and they refused to give me information on the manufacturer so i could order a new door. They also refused to let me speak to a supervisor. I would never order products from them again.

7 of the Rejuvenation Burch sconces purchased a year and a half ago at $500 each are completely rusting out and finish is peeling. They look horrible and are very low quality lights that the company will not stand behind. Buyer beware.

I ordered 6 "in stock" planters 5 weeks ago- shipping from LA to Texas. First of all - there is no way to track your order. In comparison - I ordered a steel gate that shipped yesterday from Seattle. I can follow the LTL freight progress and know my order will arrive within 10 days. There are no tracking numbers for Rejuvenation and every time you call they can only tell you it is "in transit". Second - they are cheaping out too much on shipping. In comparison - I ordered an outdoor planter 5 days ago and it was already delivered by FedEx yesterday. I'm not sure how Rejuvenation thinks they are helping their brand with this incredibly slow shipping. Third - bait and switch - Rejuvenation first said my planters would be delivered by 5 weeks. Now that we are at 5 weeks - they changed the expected delivery to give themselves three weeks more time (now 8 weeks for shipping!) that I only saw when I logged in to check. No email notification or apology. I will NEVER EVER order from Rejuvenation again. The planters will now arrive after the freeze - so we won't be able to plant our plants in time for the roots to establish and be protected from frost. Just a total waste all around.

Great options, very sleek design, and nice customer service - but I mostly appreciate the sustainability in craftmanship and shipping that doesn't rely on styrofoam

I have never experienced such horrible treatment as a customer. We ordered all the hardware and lighting from rejuvenation for a large remodel job. The hardware arrived as expected (other than the fact that we didn’t realize it is all made in China). The lights, however have been a complete nightmare. We ordered three brass pendants with moss green shades. Our credit card was charged immediately but they took over 6 weeks to come and when they did- the shades were a white color. We had a hard time getting someone to help order a replacement and after countless calls and e-mails when we finally did- we waited another month only to receive the same wrong ones as the first time. I finally asked to speak to a supervisor, Ruben and all he offered to do was refund if we returned the whole order (Six huge boxes) and have us start the process all over again and wait another month rather than simply replace the incorrect shades (the pendants were fine). Zero accountability or accommodation for repeated mistakes on our order. Terribly frustrating and the most difficult part if a huge remodel project. We will look elsewhere in the future -there are many options out there with better customer service who deserve the business.

I ordered the Marquam Teak Single Vanity which automatically comes with "white glove service" which claims to include - delivery of items to room of choice, unpack/assemble each piece, remove and recycle the packaging. We received the Vanity - in 3 boxes in a pile that my husband had to carry inside. There was ZERO white glove service! Customer service offered $100 as compensation - to hire someone to install this is going to cost me $1.5k to hire a contractor to come in! For a company who claims to put the customer first.....I am beyond disappointed.

Absolute junk. I ordered two lamps. One arrived missing pieces, and I've been calling for weeks, spoken to several customer service reps and still can't use the lamps as they haven't provided the parts to attach the shade to the lamp base. The other lamp was just terrible quality, shoddy craftsmanship. Super disappointing, as they looked great online. I won't be buying from Rejuvenation again.

Customer service is terrible. We purchased the Conical Pendant lights and the Ansel 5 light chandelier for our new build. Because of delays the lights didn't get installed until after the 60 days allowed for exchanges. Both lights were final sale and both have problems. The biggest problem was that the white shades completely clash. It seems like if you are ordering two lights with white shades from the same company it is reasonable to assume they would be the same color. The Conical shade is creamy white and the Ansel shades are harsh cool white. They look terrible in the same space together. I reached out to exchange the shades for black and Rejuvenation refused the exchange because it's passed 60 days. So disappointing when you splurge and spend so much and they have terrible policies and customer service. In addition, one of the Conical Pendants came with a defective piece they then charged me to replace. Never ordering from this company again.

Beware Rejuvenation Hardware does not have a price guarantee. Three large planter boxes I purchased online 10 days ago at $499. went on sale for $409 prior to the delivery. I called customer service for a price adjustment and was told, "we don't do that". They were delivered "white glove" which means they unpacked them, set them up and hauled away the packing. According to Rejuvenation Hardware, returns must be returned in the original packing and customer pays all shipping costs. Looks like it is tough luck for me.