ShadeWorks, Inc.

Our experience with ShadeWorks has been great, Exceptional serve and great workmanship. The communication throughout the process was excellent. The build team was efficient and professional and kept the build site clean and tidy. Our finished patio cover is beautiful, and we look forward to spending a lot of time on the patio as soon as it warms up. We love the finished product.

I honestly have never left a review prior to geting service but this is crazy. I got a quote back in March for our patio cover with the estimated install time of 12 weeks out which put us in June. Then it slowly changed every week getting further and further and pushed out with no explanation, just their generic Wednesday emails. Now our most recent time frame for installation to begin was August 7-21, well today will come and go and still haven't heard from the company about an install day and don't know when we will. We have received no updates short of me contacting them after their weekly Wednesday updates. They happily take the $3k plus, deposit and then the rest is history. They can leave customers on pause for however long without explanation and use the generic emais to cover themselves across the board. I guess if I ever get the patio cover installed, I can leave a review on that, but in the future I won't recommend them to anyone seeking a cover. *UPDATE* After ny project was not started within the last time frame they gave me, I received a call saying it was still delayed and they didn't have a date for my install. I requested my money back and was told since I signed the contract they couldn't refund it even though they didn't uphold their end of the contract or communicate the delays beforehand. When I asked why I wasn't updated the man I spoke with said, "we have over 1k customers and can't give everyone a reason why their project is delayed." Very professional. I stated I would contact my credit card company and request they refund it that way and he told me to go ahead but I wouldn't get my money back. He called me back and told me it was in "everyone's best interest to go through with the project because if I do get my money back from my CC company, they'd have to take me to small claims court. And who wants to go to court over a patio cover?" Again, very professional. Bottom line, all they cared about was getting their money and ensuring they continue getting more good reviews. They also couldn't update me on my project but had time to state, "oh, I saw your 1 star review on [Sensitive Information Hidden] yesterday and that really hurts our business." Never did they genuinely care about the abhorrent customer service I received. The only positive credit I can give is to Devin and the other gentleman who installed the cover. They were respectful of my property and even asked permission to go back into the yard when they came back to complete the project, which by the way took 2 days, separated by a holiday weekend when we were told project duration was for 1 day. Our last project install date was August 21st and the project was started on august 30th, and finished on September 6th. Overall, I do not recommend this company unless you are flexible with the company having no accountability to their own contract and being treated so poorly after paying thousands of dollars, $6,347, to be exact.

AMAZING and Very Professional. Smooth moving machine. The Crew was quick and precise and very great communicators. They had everything up and installed on the patio in no time. They competitively put in a bid, but due to the professionalism even though the cost was a bit more, we selected them for the job! HIGHLY RECOMMENDED!

I am very pleased with my Patio Cover. the experience I had was perfect from start to finish. Casey and Cory were very efficient and very Polite and knew exactly what to do. They cleaned everything when the job was complete. It was a pleasure working with everyone involved. William did a great job figuring out the specs and giving me the date I requested and Amanda kept me informed which I appreciated. I will Highly recommend your Co. and Product. Warm Regards, Betty Sawyer

So pleased with our new patio cover!! Great communication with office and the installers Jim and Justice were friendly professional and did a great job. Job took less time then expected and everything was cleaned up nicely. Would highly recommend ShadeWorks!!

The lead installer looked at plans and presented a better way to modify our patio cover to include coverage of a dining room door and stoop. We are happy with this modification in looks and coverage. Glad he took this initiative.

I was very happy with all aspects of the process from the sales agent to the guys doing the work. They all were very professional and considerate. Job well done!!

The Shadeworks Professionals were a pleasure to work with, and their product knowledge and superior craftsmanship were an added and unexpected bonus. We are extremely pleased with the excellent job in installation by Dylan and Charlie, and appreciate the care and courtesy they exhibited while constructing an absolutely beautiful and impressive patio cover. They really know their stuff! We highly recommend Shadeworks if you are looking to enhance your backyard experiences!

ShadeWorks provided the most competitive bid. They assisted us in deciding on the design and scope of work. We look forward to the end result and to enjoy our backyard!

We were very impressed with ShadeWorks. Their workers were very professional and did a great job. They were organized and stayed until late in the evening getting the job done as they had promised. Their worker are great guys and a pleasure to business with. I highly recommend ShadeWorks.

I had a Patio Cover installed by Shade Works and I couldn't be happier. The patio cover is beautiful and exceeded my expectations. The price was lower than the competitors but the quality is on par. The installer did an excellent job and I just love it. My only complaint would be that I was not real sure on how the ceiling fan was supposed to be installed and I had to end up scrambling to get an electrician out at the last minute and paid through the nose for it. But that could be me just not being on top of it. It would have been helpful if someone would have said, "make sure the electrician is there between such and such time". Other than that, job well done!