Signature Kitchen & Bath

Our initial experience with Signature Kitchen and Bath was positive, particularly during the design and build-out phases of our bathroom remodel. Unfortunately, after project completion, a leak developed in the shower due to poor workmanship, causing extensive water damage to the carpet in an adjacent area of our home. While Signature did address and repair the leak itself, they declined to compensate us for the resulting damage, leaving us with nearly $3,000 in repair costs. Given their refusal to reimburse these expenses caused by their error, we regretfully cannot recommend Signature Kitchen and Bath as a company that stands by their work fairly.

I was very impressed with the professionalism and attention to detail. Specifically I worked with Linda who was conscious of keeping my overall costs down but unwilling to sacrifice quality in the project. I would definitely use them for my next project.

Dominique did a fabulous job designing my kitchen remodel and helping puck all of the materials - the whole kitchen was gutted/rebuilt to include an upstairs laundry. A fabulous job by everyone and thebkitchen is stunning and every inch is functional. I will hire them again for bathroom remodels.

Four years ago (2018) I had Signature Kitchen and Baths complete the renovation of two bathrooms and a kitchen countertop. So a pretty significant project with an equally significant price tag. Only four years in my master bath shower is now leaking. I think it is reasonable for a shower that has only been in place for four years, not to leak. Especially since the shower that was there previously, for decades, never leaked. I called Signature Kitchen and Bath to explain the situation. The receptionist took a message and said someone would call me back. Of course, they didn’t, so I called again the next day, and the receptionist took a message and said someone would call me back. The Marketing Manager called me back explained the person with whom I needed to speak was on vacation, but she would be sure to provide my contact information so he could call me back. That was March 2022, and it is now July 2022. I still don’t have a call back. I was told by the Marketing Manager that standard industry practice is a one year warranty on the project which is convenient since the leak was discovered to be caused by not grouting the design element in the shower. Meaning…the worker didn’t put ANY grout in the tile to prevent water from getting BEHIND the tile and causing a leak. Guess what…when you have a shower leak, the only way to fix it is to get a whole new shower done. So, yes, I had to pay thousands of dollars to get the shower redone ONLY 4 years later. The industry standard may be only a one year warranty, but there are places and people who will stand behind their work regardless of legal terms. Unfortunately, Signature Kitchen and Bath is not one of those high quality, integrity driven places.

I am disappointed to have to write this but we have been very disappointed with the customer service and follow up in regards to problems we are having with the soft close mechanisms on our drawers. We loved our cabinets, the design and installation process Very professional and good workmanship. But as we realized the drawers were not functioning properly a service call was made. We thought that had solved the problem but when it did not we haven’t gotten anybody at Signature to return our calls. We are just not satisfied with the results.

We loved working with Courtney Collins! She was professional, eager to help, and always got back to us quickly. She considered all of our design preferences and found us the perfect tile to add an accent to our kitchen! Thanks Courtney!

I am a repeat customer and have recommended Signature to friends and neighbors. The designer and project lead were highly skilled, creative, and patient professionals. Every aspect of my project was completed to the highest standards and with beautiful results. Moreover, the project was done within agreed upon cost and schedule parameters.

We were pleased with the work done by the professional staff. The project manager (Stan) always kept us informed about what was going to happen as the job progressed, and showed up with his crew on time. The crew was professional and meticulously cleaned up after themselves. Heather was very patient & helpful while we picked out designs and colors for our new kitchen, and she transferred everything onto a readable drawing on her office computer. The job, when finished, turned out the way we expected it to. Thanks, Heather & Stan!

I visited this store based on a trusted friends recommendation, Signature has completed two kitchen remodels for his sisters. The quality of construction was very good, however both had customer service issues. We decided to give them a shot. My wife and I both took two separate days off work to visit the showroom and finish the design process. It has been one month since our last meeting. I have called on multiple occasions for a return call by our designer Steve. It’s been a week and no return call. If this is how I will be treated before I sign a contract and put money on the project. How will I or you be treated after contracting with them. I am moving on ... I guess my $60k isn’t good enough.

We recently hired Signature Kitchen and Bath for our complete kitchen remodel. Heather McMahon was our designer, and she was amazing! She walked us through the entire design process up front and was incredibly patient with our questions. Heather helped us through every step of the design process and added really valuable suggestions to make our kitchen beautiful and functional for our needs. Also, Heather was conscious of our budget and made sure that all design suggestions were within our price range. Doug was the contractor that we worked with through the construction phase and he was very professional and friendly. He answered all of my questions and kept me informed of the progress throughout the entire project. I would highly recommend using Signature Kitchen and Bath and will be using them again for future remodel projects.

I walked into Signaure needing assistance with my bathroom remodel and was so grateful I met Dina. She listened and guided me through the entire process. She was very professional, has an amazing design eye and really knows her stuff! I would highly recommend Dina and Signature.

The remodel of my kitchen was beautiful as seen by the pictures. Robert Sutter took so much time helping me plan everything. Doug was a superlative installer. Thanks so much. Nancy