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This project came to us through a family referral. The homeowner's daughter had been a Fresh & Flawless client and was so happy with the results that she referred her mother when it was time for a proper deep clean on her Dallas Road home. Dallas Road is one of Victoria's most sought-after addresses, running along the waterfront in the heart of James Bay, and this home deserved a clean that matched the standard of the neighbourhood. Our team completed a full deep clean covering every room in detail. That included thorough attention to baseboards, door frames, window sills, ceiling fans, blinds, cabinet exteriors, appliance exteriors, bathroom grout and fixtures, light switches, and all the areas that tend to be overlooked in a routine clean. Every surface was treated with care and the right products for the finish. The homeowner was thrilled with the results and has since become a regular Fresh & Flawless client. Fresh & Flawless offers premium residential cleaning across Greater Victoria including James Bay, Fairfield, Oak Bay, Saanich, and surrounding areas. We specialize in deep cleans, standard maintenance cleans, and move in/out cleaning for homeowners who expect the details to be done right.

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A single bowl sink is excellent for large tasks... clean up is efficient and the homeowner remarks, "doing dishes is a real pleasure now." Photo by Kim Graham

I was contacted by a professional couple who were despairing over the state of their Victorian tiled hallway floor which was dull and uninviting. The property was in Newport which is on the south east side of Wales around twelve miles east of the bustling city of Cardiff. I went over to visit the property which was a beautiful Victorian period terrace house nestled amongst other properties of a similar age properties. The couple wanted their Victorian hallway floor to be brought back to life, so I demonstrated the cleaning process I intended to use on a small part of the floor. Immediately it had the desired effect and the floor looked much cleaner. I could see that there were no structural issues with the floor and the test clean proved it was just ingrained dirt that was the problem. The clients were happy with the result of the demonstration and subsequent quote, so we arranged a suitable date to come back and complete the work. When I arrived, I started by protecting the skirting boards with tape and then set about giving the Victorian tiles a deep clean. I applied a combination of Tile Doctor Pro-Clean and Remove and Go leaving it to dwell for a short time to allow the products to soak into the pores of the tiles and start breaking down the ingrained dirt. After about ten minutes I scrubbed the floor with black scrubbing pad attached to a rotary floor buffer which released the years of grime and dirt. The floor was then rinsed with water and the soil removed using a wet vacuum. I repeated the process to ensure the floor was as clean as possible. A further inspection of the Victorian tiles revealed a few stubborn marks which were dealt with using handheld diamond burnishing blocks. These are also handy for getting into the corners of the floor which were difficult to reach with the rotary machine. The floor was then left overnight to dry out. The following day I returned, and I checked the floor was dry using a moisture meter to ensure it was dry. Once I was happy, I started to seal the floor with Tile Doctor Seal & Go which is a water-based sealer that works well on Victorian tiles. Several coats were applied building up layers to produce a stunning satin finish. Once I had finished the floor was looking so much cleaner and brighter and the addition of the sealer will protect the floor from dirt and keep it looking good for some time to come. My clients were over the moon with the floor! For aftercare I recommend Tile Doctor Neutral Tile Cleaner, which unlike the stronger products you find in supermarkets is ideal for cleaning sealed floors and will ensure the sealer stays in good condition. Paul Wales Monmouthshire Tile Doctor

We recently deep cleaned two different tiled floors at a property in the village of Coningsby in the centre of Lincolnshire. The floor was split into two areas one laid with natural Sandstone and the other Riven Slate tiles. Both tiled areas had been sealed previously but the sealer was clearly not doing the job as the floor had a very dull finish due to dirt being absorbed into the tile. The floors were in need of a deep clean to remove the ingrained dirt and remaining sealer so the first step was to soak the tiles in a strong dilution of Tile Doctor Pro-Clean and then work it in using a rotary machine fitted with a black pad and a stiff brush along the grout lines. This did the job and there’s a great photograph below that shows the difference this made. To extract the now soiled cleaning solution the floor was rinsed using water which was then extracted using our wet pick up system. Once the floor was clear we were able to see where more work was required and the process was repeated until we were happy the floor was thoroughly clean and free of any remaining sealer. To get the floor dry a number of turbo air dryers were setup around the floor and we left for the day to allow the floor to thoroughly dry off overnight. The following morning we tested the tiles to make sure that both were dry which they were. We then applied Tile Doctor quality sealers to both floors; two different finishes were required for the different types of floor so we applied three coats of Colour Grow sealer to the Sandstone flooring as this impregnates the pores in the stone protecting it from staining and enhancing the natural colours to provide a natural look. We than applied four coats of Seal and Go sealer to the Slate floor, Seal and Go adds a nice subtle shine and works well on Riven Slate to highlight the different shades. The customer was delighted with the results and left an excellent review which you can read below: The floors look absolutely beautiful. I am very pleased with the service. J. Gibbons, Coningsby She wants us to return soon to seal the other stone areas in their property. As you can see from the photos the before and after is very striking. The floors were ready to take light use that same afternoon.

This Multi-Coloured Slate floor looks nice in the Kitchen of this property in Hythe, however due to the riven surface of the tile and the deep grout lines my customer had struggled to keep it clean. Additionally, the Slate has lost all of its lustre over the years since it had been installed and it was now due a deep clean and reseal. The combination of durability and price makes Slate a popular choice for floor covering, it is also available in a number of colours, ranging from plain black to a more diverse array of shades. Like any natural stone floor though it need sealing to keep the dirt out of the pores of the stone however sealers wear off with use Hythe by the way is a lovely medieval coastal market town with its own beach on the edge of Romney Marsh and close to Folkestone. Before starting I removed the kickboards underneath the kitchen units and protected the exposed woodwork with a thin film. To deep clean the Slate floor and remove any remaining sealer I applied Tile Doctor Remove and Go and left it to soak in for ten minutes before scrubbing it in with a light carbide brush. As well as removing the old sealer this process releases the dirt from the pores of the stone and brings it to the surface where it can be extracted. I have probably mentioned this before, but I’ve invested in a powerful van mounted pressure extraction system for removing the dirt, old sealer and emulsified soils released from the stone. The system works by applying water at high pressure on the floor via a spinner tool and then simultaneously extracts the waste under suction back to a grey water tank on the van. From the customers point of view, it makes light work of cleaning the floor and more importantly leaves the floor dry and leaves no mess. Having a dry floor at this stage is important as it means I can usually seal the floor on the same day. Its not a good idea to apply a sealer to damp floor as it will affect the way it cures and lead to an undesirable finish. The way to make sure the floor its dry is to use a moisture meter and take readings in several places around the floor. You can use an air mover to improve drying times however older floors can take a very long time to dry and for those I tend to book another day to apply the sealer. With the floor dry I set about applying the first of two coats of Tile Doctor X-Tra Seal which provides both a hardwearing sheen to the slate as well as enhancing its natural colourings. It has strong water repellency characteristics which makes it ideal for use in a kitchen where spillages are quite common. This was quite a small kitchen, so the work was completed in one day. My client was amazed at the transformation and grateful for our advice on continued maintenance which for this floor I recommended the use of Tile Doctor Stone Soap for daily cleaning. Michael Conlon South Kent Tile Doctor

This Victorian floor in Twickenham, Middlesex was in good physical condition for its age but needed a good deep clean. Our customer had informed us that they had never cleaned or sealed the floor in the sixteen years that they had lived there so it was well overdue. I went over to survey the floor and completed a test clean on a small section of tiling to see which products/techniques would work best. I like to do this as it demonstrates to the client what can be done, and it allows me to come up with an accurate price for doing the work. As you can see from the pictures, there was quite a difference in the test patch compared to the rest of the floor. Years of foot traffic from the street had taken its’ toll and the floor was very dirty. Luckily, the floor was in very good condition and had not worn too badly. Once they had seen the test patch, they were confident that it would be worth go ahead with my quote. It would ensure that the period feature was retained for many years to come. The colours on the floor were quite faded so it would be nice to get it restored. I started the cleaning process by first taping up the surrounding skirting boards and doors to ensure they were protected from potential splashing. Cleaning involved spraying the Victorian tiles with a strong dilution of Tile Doctor Pro-Clean which is a dedicated Tile and Grout cleaning product. This was left to soak in for about ten minutes and then scrubbed in using a black pad fitted to a heavy-duty rotary scrubber. This gives the floor a good mechanical scrub and works wonders releasing the ground-in dirt and soil from the tiles. The strong dilution of Pro-Clean will also remove any remaining sealers from the tile, however after sixteen years I doubted there would much trace of sealer left. Once done the floor was rinsed with water and all the soils removed with a wet vacuum. Following the initial clean the colours were already much stronger. Next step however was to improve on that by giving the floor an acid rinse using Tile Doctor Grout Clean-Up. This removes mineral deposits and generally brightens up the appearance of the tile. After another round of scrubbing the floor was rinsed with our high-pressure washer and then vacuumed, extracting all of the dirty water and dirt away in one go. The floor was looking a lot better and was left to dry overnight. After allowing the floor to dry overnight, we returned the next day to seal the floor. First, checking the floor was dry using the damp meter. Floors of this age can take a little longer to dry as there is no damp-proof membrane so it’s always worth checking as applying a sealer to damp tiles is not a good idea. Once I was satisfied it was dry eight coats of Tile Doctor Seal and Go sheen finish sealer were applied. This takes a while to do as each coat needs to dry before applying the next. The sealer will protect the Victorian tiles for dirt and stains, it also enhanced the colours in the tile and will make it easier to keep the floor clean going forward. My client was very pleased with the floor and mentioned that they should have called me in sooner! For aftercare cleaning I recommended Tile Doctor Neutral Clean which is an effective cleaner with a neutral pH, its designed for cleaning tiles without degrading the sealer. Jonathan Oldham South Middlesex Tile Doctor

Earlier this year I was contacted by a lady in Icklesham which is a small village near Hastings. My client requested a deep clean for her Limestone tiled kitchen floor which had, over time, become quite dirty, with the grout in particular being very much worse for wear. Limestone is a popular choice for tiled floors however it needs to be sealed to ensure dirt doesn’t get into the pores of the stone otherwise it becomes difficult to clean and if the sealer is not maintained it will wear down and the floor will lose its protection especially in high traffic areas such as kitchens. Cleaning a Limestone tiled kitchen floor My product of choice for cleaning this floor was Tile Doctor Pro-Clean, which I found to be particularly effective in lifting ingrained dirt out of the grout. I used a stiff grout brush to work the solution of Pro-Clean diluted with warm water to work the cleaner deep into the grout. I also used a buffing machine fitted with a scrubbing pad and more Pro-Clean to lift the dirt out of the Limestone tiles. It wasn’t long before the dirty grout lines began to disappear, and the floor was well on its way to looking great again. Once I’d also cleaned the nearby utility room, bathroom and cloakroom in a similar manner, I gave the floor a thorough rinse with fresh water before using a wet-dry vac machine to remove the soiled water from the surface of the tiles. I removed as much moisture from the Limestone tile and grout as possible to speed up the drying process as it’s important to ensure a stone floor is bone dry before sealing it as any excess moisture will compromise the sealer. Applying Tile Doctor Colour Grow sealer to Limestone tiles I left the floor for three days to dry before returning and used a damp meter on my return to confirm the floor was in-deed dry, spring had arrived and the sunshine really helped. My choice of sealer for the Limestone tiles was Tile Doctor Colour Grow, a product which soaks into the pores of the stone to enhance the colour of tiles whilst also providing durable protection. In this case two coats of Colour Grow were applied and as you can see from the photographs this really did bring out the fantastic natural colours in the Limestone and exaggerate the shading. At the same time, the added surface protection will help the floor stay looking great for longer, even with a lot of usage. When she returned from dog walking, my client was so pleased with the final result that she almost screamed the house down! She was so pleased, in fact, that she promised to have me return every year to ensure her floor was maintained to a high standard. I was also really happy with my work, particularly in terms of getting the grout into far better condition than it had been before.

This customer in Henfield was contemplating digging up her Terracotta kitchen floor and replacing it, the tiles were ingrained with dirt which had proved impossible to remove and as a consequence were left looking flat, dull and very un-appealing. Additionally she had an elderly dog that had been ill several times in the corner area and she really struggled to make it look decent again. Following a quick test I was able to persuade her to try a clean and re-seal first. The first step was to deep clean the floor to remove the ingrained dirt and any previous sealers. As well as the dog I had two rugby playing sons to deal with so to make it easier for the family I split the floor up into areas and worked on one area at a time. The tiles were first soaked in a strong solution of Tile Doctor Pro-Clean before scrubbing it into the tile and grout with a black pad fitted to a buffing machine. The tiles were rinsed, the now dirty cleaning solution extracted and the process repeated until I was happy that the Pro-Clean had done its trick and the floor was as clean as it could be. The Terracotta tiles now looked clean but completely washed out so I assured the customer that once the tiles had been sealed the colour would return and more. Unsealed Terracotta marks easily so given I left the customer dust sheets to walk on. I returned after two days to ensure any moisture had left the tile and proceeded to seal with six coats of Tile Doctor Pro-Seal which is highly recommended for use in food preparation areas and gives a high gloss finish whilst providing maximum stain protection. As each coat takes 40 minutes to dry I took the opportunity to clean her slate front door step as well. The customer was very happy with the finished floor and I’m glad to report she has decided to keep the floor.

This Quarry tiled kitchen floor was in very good condition, with no cracked or broken tiles. However, my customer, who lives in the town of Tutbury, near Burton-on-Trent, was keen to boost the condition of the tiles further through professional maintenance, including a deep clean and a fresh seal to restore the sheen to the Quarry. NB, did you know it’s estimated that Tutbury has actually been inhabited for 3000 years, having once been the site of an Iron Age hill fort, this house of course was a lot more recent. To clean the tiles, I chose to use our tried and trusted alkaline cleaner, Tile Doctor Pro Clean. We use Pro Clean on most types of natural stone floor, including Quarry, Slate, and Victorian. I applied Pro Clean liberally across the floor and left it to dwell for a short period, giving it time to seep into the tile to get underneath and lift out any ingrained dirt. The cleaner was then agitated using a scrubbing pad fitted to a rotary machine to remove the dirt and other general muck. I then rinsed the floor with cold water and soaked up the resulting slurry with a wet-vac machine. Some areas of the floor proved to be quite stubborn to clean, so in these areas the cleaning process was repeated until satisfactory results were achieved. Finally, the floor was given another rinse and left to dry off overnight. The next day I returned to the property and checked that the floor was ready to seal by running several damp tests, with the results indicating that was no excess moisture remaining on the tiles. We carry out these tests before sealing because moisture can cloud the sealer and prevent it from properly protecting the tiles. My choice of sealer was Tile Doctor Seal & Go, a cost effective topical sealer that builds up a robust layer of protection on the surface of the floor and provides a durable sheen finish that, as you can see from the photographs, really lifts the appearance of the tiles. It’s a fact that any sealed tiled floor will need to be regularly maintained as sealers do wear off over time, especially in the high traffic areas, and this is when the floor starts to lose its appearance as dirt becomes trapped in the pores of the stone. The life of the sealer can be extended however by ensuring you only clean the floor with a PH Neutral cleaner. Trevor Preeece

Not too long ago I visited a client who had just moved into a lovely old cottage in Milton, Oxfordshire. She wanted to restore many of the antique features of the building, including a fantastic Quarry tiled floor in the kitchen. Quarry is typically a robust, hard wearing stone, but in a high traffic area like a kitchen, the tiles will need regular maintenance. These tiles clearly hadn’t seen a thorough clean and fresh seal in a long time, and so I was called in to provide just that. On the first day of work, I gave the Quarry tiles a deep clean using a strong solution of Tile Doctor Pro-Clean and water. Pro-Clean is a versatile alkaline cleaner that also helps to break down any old and no longer effectual sealer remaining on the tiles. The solution was applied evenly to the floor and left to dwell for half an hour, allowing time for it to seep into the stone to get underneath and lift out the ingrained dirt. I then removed the dirt by agitating the solution with a scrubbing pad fitted to a rotary floor scrubber. I worked in small sections at first, and gradually finished the entire floor. After completing the initial clean, I rinsed away the soiled solution and vacuumed up the excess moisture using a wet-vac machine. I then scrubbed the floor an acid wash using a dilution of Tile Doctor Grout Clean-Up to remove grout smears and other mineral type deposits. The resulting solution was then removed in a similar fashion using a wet-vac. The final step in the cleaning process was to rinse the floor with Tile Doctor pH Neutral Cleaner to remove any trace of product helps to tackle any remaining dirt and reset the pH balance of the tiles before sealing. After leaving the floor to dry overnight, I returned the next day to the house to seal the floor with Tile Doctor Seal & Go, a water-based topical sealer which gives the floor an aesthetically pleasing sheen and a robust surface seal. The photos demonstrate the results better than this short account can, needless to say the floor is now transformed. Barry Woodward Oxfordshire Tile Doctor

This fantastic Victorian tiled hallway floor in Oxford was in good physical condition for its age; however like any sealed floor the sealer had worn down with use and with dirt becoming trapped in the pores of the tile it was now becoming difficult to clean effectively and had become dull and un-inviting. It was now due a really good deep clean and re-seal. Oxford as I’m sure your aware has a rich history and is home to one of the world’s best universities, so not surprisingly many houses here have interesting floors such as this one. Upon my arrival at the house, my first task was to protect the skirting boards, as well as the wooden floors leading into the other rooms. I then mixed a solution of Tile Doctor Pro-Clean, a versatile, high alkaline cleaner combined 50:50 with Tile Doctor NanoTech HBU, a particularly strong cleaner that utilises nano-sized particles to penetrate into areas of the stone that standard products simply cannot reach. I applied the solution to the surface and allowed it to soak for thirty minutes, allowing it to get to work on the ingrained dirt so it could be easily removed. Following this, I agitated the solution with a soft brush attached to a rotary scrubbing machine. I then applied more solution and left it for a further thirty minutes, before scrubbing this into the tiles using a black pad fitted to the rotary machine. After the clean had been completed, I rinsed the entire floor multiple times and vacuumed up the resulting slurry using a wet-vac machine. I left the floor overnight, allowing the surface enough time to dry and returned then next day to seal the floor, checking first to ensure the tiles had dried. To seal the floor I used several coatings of Tile Doctor Seal & Go. Seal & Go which is a water-based, topical sealer that is suitable for use on unsealed, porous surfaces such as Victorian tile, textured Quarry, Slate, and Sandstone; being water based you don’t get the smell so it’s much more pleasant to work with. As you can see from the before and after photos, the result was an aesthetically pleasing and – most importantly – clean, Victorian tiled floor. Needless to say, my client was extremely pleased with my work. Barry Woodward Oxfordshire Tile Doctor

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This customer had just moved into a property in Chesham around eighteen months ago. During that time, they had completely renovated the property and in the process had pulled up the hallway carpet to discover a lovely Victorian tiled floor which appeared to be in good condition but very dirty. Period features like these can add a lot of value to a house these days and so they decided to investigate having it professionally cleaned and contacted me for a quote. Although I can give some indication of price over the phone you never know exactly what to expect so my preference is to visit the property a conduct a test clean. It’s a little trickier to do this now due to COVID-19 but using a combination of PPE, maximum ventilation and social distancing measures I was able to work on the floor. The tiles were in good order with no replacements needed so my focus would be removing carpet adhesive and ingrained dirt. The test went well, and I followed up with a quotation which was accepted, and a date arranged to do the work. I had worked out previously that the quickest was to deep clean the floor and remove the glue and any old seal was to apply Tile Doctor Remove and Go which as its name suggests is a coatings removed designed for Tiled floors. My method was to spray strong a dilution of Remove and Go onto the Victorian tiles and leave it to soak in for fifteen minutes. Then it was scrubbed in with a black scrubbing pad fitted to a rotary machine. The soil was rinsed off using a minimal of water and extracted with a wet vacuum. Once the floor had dried, I inspected the tiles and could see more work would be needed to get the white tiles really sparkling. For this I went over the floor using a 200-grit resurfacing pad using water to lubricate the process, I also used handheld burnishing blocks of different grits to do the edges. With this extra effort and another rinse with water to remove the soil the floor looked great, and so I left for the day so it could dry out ready for sealing. I came back the next day and started by taking moisture readings with a damp meter to ensure the tiles were dry and ready for sealing. This is important as you don’t want to apply sealer to a damp tile and old floors can suffer from damp issues due to the lack of a damp proof membrane. All was well with the floor, so I was able to move straight onto sealing which started with the application of a single coat of Tile Doctor Colour Grow. This is an impregnating sealer that soaks into the pores of the tile enhancing colour and adding protection. Once this had dried, I followed up with another seven coats of Tile Doctor Seal and Go which adds further protection and leaves a nice subtle sheen to the tiles. This product works really well on old Victorian Tiles like these and being water based it doesn’t leave a smell as it dries. Andrew Newstead South Buckinghamshire Tile Doctor

This client had just moved into a property in York and having pulled back the old carpet revealed a lovely old period Victorian tiled floor she didn’t know existed when she bought the house! I went over at the beginning of this year to survey the floor and could see that fortunately, no glue or carpet grips had been used to secure the carpet; additionally the floor was in good physical condition considering its age with no cracks or loose tiles. The tiles were however very dusty and dirty with ingrained dirt and so had probably been covered with carpet for a very long time. The hallway was quite dark I’m afraid with little natural light so apologies for the photographs. With old houses like this you never know what you are going to find so whilst I was there surveying the floor, I took some moisture readings with a damp meter on the floors and walls. The readings came back low so no sign of damp which was a relief to the owner. We agreed a price for the work, and I arranged to come back the following week. I must admit I do like York, its steeped in history and famous for its Cathedral and Viking museum. The houses in the city have loads of character and period features like this floor are quite common. I deep cleaned the floor with a strong 1:3 dilution of Tile Doctor Pro-Clean worked in with a black scrubbing pad fitted to a rotary machine. Initially the solution was left to soak into the tile before being agitated by the machine. The soil was then rinsed off with minimal water and then extracted with a wet vacuum. I followed this up with an Acid Wash using Tile Doctor Acid Gel to further clean up the tiles and help inhibit any potential efflorescent salt issues which are common in floors of this age due to the absence of the damp proof membrane. The floor was given a further rinse and extraction and allowed to dry out fully overnight. I needed the floor to be dry for the next day so it could be sealed. I came back the next day and started by taking more damp readings which showed similar readings to the day before. Given the low readings I was able to move straight onto sealing which was done using four coats of Tile Doctor Seal and Go. This product works really well on old Victorian Tiles like these and being water based it doesn’t leave a smell as it dries. Once the final coat of sealer had dried there was a significant improvement in the appearance of the floor which was much appreciated by client who was very happy with the end result. For aftercare I recommended the use of Tile Doctor Neutral Tile Cleaner to maintain the floor, it has a nice fresh smell and can be used regularly due to its pH neutral nature which won’t prematurely erode the sealer like stronger bleach based cleaners. Nigel Stoker North West Yorkshire Tile Doctor