This customer from Woking had a Quarry tiled kitchen floor that she simply didn’t think could be restored. The floor had been unearthed after many years of being covered by a layer of levelling compound cement and then linoleum. Indeed, the situation certainly looked dire, but I carried out a successful test clean on a patch of the floor where the cement was at its thickest to show that it would be possible to conduct a full restoration. Having seen the results, the customer was more than happy for me to get the work underway. To begin the restoration, I soaked small sections with water and Tile Doctor Remove and Go our heavy duty coatings remover. The solution was left to dwell for a short period to soften the cement, before I used the heat from a steamer in combination with a hand scraper to begin lifting away the muck. As you can probably imagine, this was an arduous and intensive process which took a full four days to fully complete. Next, I cleaned the cement-free tiles using our high alkaline tile cleaning product Tile Doctor Pro Clean diluted 1 part cleaner with 3 parts water. This helped to eradicate the leftover muck once I had removed the bulk of the cement. I then sprayed Tile Doctor Grout Clean Up onto the grout lines and tiles to fully neutralise them and also remove any cement residue. Finally, I steamed the floor and left it for a week to dry out completely. Upon my return to the property I sealed the floor with two coats of Tile Doctor Colour Grow, an impregnating sealer which really enhances the natural colours stone, and four coats of Tile Doctor Seal and Go, a topical sealer which provides a high quality sheen finish and durable protection against stains. The customer was over the moon with the results and left some great feedback: “Wayne did a really superb job. It was a very tough task, hot and exhausting, but he was fantastically good-humoured throughout, and kept me really well-informed. He was 100% reliable and very good at communicating between visits. I’m absolutely thrilled with the results! Thank you Wayne and thank you Tile Doctor! Would definitely recommend, and use your services again.”

When you uncover a tiled floor after it has been covered by carpet for many years, it’s almost a given that it will be in a bad state. However, my customer, who lives in the town of Lymm, wasn’t expecting the Victorian tiled hallway they had recently uncovered to be in quite so terrible a state. As you can see from the photograph, it has been completely devastated by paint plaster and a big pool of cement floor leveller. Understandably, the formerly colourful appearance of the tiles had completely drained and it would require a through restoration to get them back into a usable condition. To begin the restoration, I mixed a strong cleaning solution which consisted of Tile Doctor Remove & Go combined 50/50 with Tile Doctor Pro Clean. Remove & Go is a heavy duty remover that breaks down old sealers, along with adhesives, paint stains and other tough soil build up where as Pro-Clean is a versatile alkaline-based cleaner that reliably eradicates dirt on a wide variety of natural stone floors. The solution was applied liberally across the floor, and left to dwell for a short period, allowing time for it to soften up the paint plaster. Next, I fitted a coarse scrubbing pad to my rotary cleaning machine and began to scrub the solution into the tiles, with a big difference to the appearance of the tiles being made quite quickly. The resulting cleaning slurry was promptly removed using a wet-vac machine. I repeated the process two times to provide an extra thorough clean and then give the floor a thorough rinse. Some particularly stubborn marks remained on the floor which I was able to remove using Tile a Doctor Acid Gel, a blend of phosphoric and hydrochloric acids in gel form that’s easy to control. The floor was then left to dry fully overnight. The next morning, I returned to the property and ran some damp tests. This is incredibly important to do before sealing any tiled floor because any excess moisture can cloud the sealer and prevent it from doing its job properly. Once satisfied that the floor could be sealed, I applied several coats of Tile Doctor Seal and Go, our topical sealer which provides both a robust surface seal and a long-lasting low sheen finish in one and ideal for Victorian tiles. It would be an understatement to say that this Victorian tiled floor was transformed. The customer was amazed at the results considering how bad a state the tiles had been in just a day earlier. When you have a situation like this, it’s hard to believe the tiles could ever be fully restored. Nonetheless, we could now see them in their full and original glory, and needless to say, the customer was very, very pleased with the result. Alastair Robb West Cheshire Tile Doctor