We hired Custom Remodeling to complete a 350 sq. ft addition onto our home (including opening up existing kitchen wall for pass-through and new counters), along with a new porch and new AC. It was a large project that required a lot of trust. We are so happy we put our faith in Custom Remodeling to complete our project.
We mainly interacted with Mike, the superintendent, from start to finish. He came out and did a thorough estimate, was very knowledgeable, and professional from the beginning; that professionalism never faded over the course of the project.
We had been interacting with numerous other local contractors to get estimates and noticed the difference that Custom Remodeling brought to the table right away. Mike did what he said, when he said he would do it; he showed up on time, returned phone calls and texts, and made time for all of our questions and concerns. Mike proved to be reliable and trustworthy. He helped us to make amendments to our existing drafted plans for the roof and AC ducting that ended up giving us exactly what we wanted. He coordinated with the drafter to ensure his vision for this change was executed in the plans and he brought us a bid that was highly competitive to the other licensed contractors we had bid out with (even with the new roofing structure).
The overall project took about 3 months and wasn’t always smooth sailing, but that is to be expected with any major project. Subcontractor work wasn’t done 100% to our satisfaction on a few instances, but what mattered to us was that Chris and Mike ALWAYS ensured the work was corrected and completed to our satisfaction; if we pointed it out, they very happily made it right. Mike built trust with us that was maintained throughout the project and Chris is a phenomenal business owner who ensures that honesty and integrity are an integral part of his business.
We love our home addition! It looks like it was an original part of the home and we would 100% recommend Chris and Mike with Custom Remodeling to anyone looking for a qualified, honest, and experienced contractor with the staff to match.