Excel Custom Contractors, LLC

Thank you! A pleasure to build with Excel-lence, for you! We know you will enjoy your outdoor living space this summer, and for all the years to come.

Thanks Scott & Brenda! It was a real pleasure working with you to make your project a reality and for the kind words.

Thank you for the opportunity to build Excellence for your home, Jerry! Investing in our outdoor living spaces is essential during times when we are encouraged to spend more time at home. We are thankful that we were able to continue to design and build with quality throughout 2020. Thank You, for choosing Excel Custom Contractors!

Jean & Ron, Thank you for the opportunity to install your columns with style. It was a pleasure working for you and creating a great view out your front window!

Thank You, Bob! It was our pleasure to build your deck. We know you will enjoy many days in your outdoor living space with family and friends. Thank You for choosing Excel Custom Contractors.

Thank You, Craig, for your thoughtful review. It always is a pleasure working to build excellence for you, as we work to become your contractor of choice for a lifetime. We are extremely grateful for you sending your friends our way! Thank-You!

Holly & Joel
Once again I apologize for the delay in the project completion, as I have done numerous times previously. I knew you were frustrated at the end of the project with the time it took to complete the entire project, as we were also. I did want to detail here the events of your project and give a fair depiction of the progress. If you or anyone else reading this would like proof of any of these dates, please do not hesitate to ask and I would be happy to provide them. Besides the delay in the custom sunroom window manufacturer, we also dealt with one of the wettest seasons on record. The timeline of 3 weeks would be accurate for the actual build time of the sunroom only, not including the wait time for the windows to be manufactured and delivered (in which we measure and order only after the sunroom is built to ensure the proper fit). Then consideration must be given for extra construction time was required to demo the existing structure, add new foundation(subcontractor and his schedule), frame the new deck, additional framing inspection, plus the patio pavers were all added to the project which certainly would add to the overall completion timetable.
I am also very glad that you are pleased with the final outcome of the project. And with our Lifetime labor warranty, free annual inspections and the $1279.63 Reward Dollars you earned from the project, there is real value added. The original contract we were able to give you $1134.77 off the project, plus when the decision was made to rebuild the entire deck structure we also allowed you to apply $933.11 in Reward Dollars off that portion of the project, which is against our policy regarding the Reward Dollars. For they earned on the current project and applied towards future projects only, never in progress projects.
Lastly, we would also like to make note that we upgraded the sunroom by raising the entire roof from the original plan of a 6’ tall wall along the back yard to almost a full 8’ wall height, giving you a much better view of the backyard and water feature. The windows were then obviously 2’ taller were more expensive and we upgraded your roof rafters to a larger more impressive size, both at no additional cost to you. Plus the repairs to the siding underneath and behind the original deck and the extra work raising the roofline were all completed at no additional cost to you.
2/28 contract signed for a July 2019 start (we started over a month early!)
4/5 measure meeting to review job and contract
It was determined at the measure that the dilapidated state of existing deck framing would not properly carry the new sunroom and that the entire deck needed to be rebuilt, an additional set of steps and door was requested
April - Drawings worked on and approved. Request from you to have additional paver work completed
4/26 permits applied for
Early May – Prefinished all the roof rafters and roof decking in our shop during the poor weather
5/22 Wednesday – deck demo started and completed
5/27 Monday (Memorial Day) – Helical pier installation was completed
5/28 Tuesday – sent email regarding the deck framing was being delivered in the next couple days
5/30 Thursday – sent email stating the deck framing materials are to arrive 5/31
6/3 Monday – sent email stating deck framing started and completed
6/4 Tuesday – sent email stating rough inspection scheduled for the same day
6/5 Wednesday – sent email stating decking delivered and guys will be there tomorrow to start decking
6/6 Thursday – decking installed – the deck was able to be used and enjoyed from this point on – about 2 weeks from demo.
6/10 Monday – received email from you complaining we did not get anything done last week except the decking and the weather was finally nice. I replied with the list of four out of the five days something was completed on the project. Then received an email apology from you that he was mistaken.
Multiple rain days
6/14 Friday – sent email apologizing about the weather delays for the previous week
6/17 Monday – Started framing the sunroom walls and roof structure
6/20 Thursday – sent email asking how the deck and sunroom are looking and update that roof structure would be completed tomorrow and then we would begin the custom aluminum metal finish work
6/21 received email compliment from you that you were pleased with the way the deck and sunroom were all coming together
6/24 Monday – sent email stating the pavers were delivered
6/25 Tuesday – sent email stating we will begin the paver work today and Wednesday and the electrician will be onsite tomorrow
6/26 Wednesday – Electrician completed the electrical rough in
6/27 Thursday – sent emailed stating electrical and sunroom rough inspections completed
6/28 Friday – sent email stating that both inspections passed and that the windows have been ordered and should be 3-4 weeks to arrive due to the record sales they experienced and once they arrive the electrician can complete his work. I also reminded you that you can enjoy the new deck and covered space in the meantime. Received email reply thanking me for the update.
7/6 Saturday - received email punch list
7/8 Monday – sent email thanking for the punch list and stating we will address them when we are back to finish.
8/11 Sunday – received email about the disappointment of the progress with incorrect timeframes of when things were completed and that you couldn’t enjoy your deck?
8/13 Tuesday – sent email apologizing again and to clarify the actual timeline of the construction and reminded that we started a full month ahead of the agreed upon schedule. Also reminded you that we never order the windows until the room is built to ensure they are the exact fit. Also reminded you that we found out late in the season that Styleline window manufacturer was purchased by Living Space Sunrooms in Ohio and that they were in the process of moving their production plant. They also told us it would be a couple weeks to get the windows manufactured, but then they emailed us back to state in actuality it would be over 2 months to get our product once they were up and running – which they could not give us a firm date. So we did switch manufacturers once we had the information and the new manufacturer was so back logged because many other companies around the country that normally buy from Styleline were also buying from them and pushed their production times to about 6-8 weeks. I also stated that I was told that the windows were to ship from Florida on 8/14 and take up to a week to receive them and that we would be there as soon we get them. I reminded you that I stated it would be about 3-4 weeks since our last conversation during the first week of July until we would get the windows, but apologized again if I wasn’t that clear. But then reassured you that you will be happy and enjoy the final product.
8/14 Wednesday - received email stating the angst was because I did not communicate well or update during the past 4 weeks? But what should I have said more than what I said “it was going to be 3-4 weeks”?
8/19 Monday – sent emailed stating that I just found out the windows did not ship the previous week and that I was working on getting an answer. Also stated that in over 15 years of using this product that we never had any issues like this.
8/22 Thursday – sent emailed that I just received word that they shipped and that we should have them next week.
8/27 Tuesday – sent emailed that the windows will be delivered tomorrow and the guys will be there Thursday to install them and the electrician will be there Friday to finish the electrical as long as he can get inside for final connections. Received email back stating that you will be out of town and the electrician will need to be scheduled the following week.
8/29 Thursday – sent guys to your home and discovered our supplier did not send out all our windows. Installed as many as we could. Missing some parts as well.
9/2 Monday – received email of frustration that all the windows were not installed.
9/3 Tuesday – sent email reply that I too was out of town until late Monday night and that I did not find out until then that all the windows were not delivered and installed. And stated that I was checking into it and my supplier did not know why they did not deliver them all the week prior? Also confirmed that they were being delivered to your home that morning and that our guys were on their way to finish them now and the electrician will complete his work tomorrow.
9/4 Wednesday - electrician finished and the job was Completed
9/7 Saturday – received email stating that you saw we completed everything this past week and you wanted to settle up with us. (I never requested the final payment)
9/10 Tuesday – sent emailed back confirming the guys did indeed finish last week Wednesday. Received email back that the final check was mailed today. I replied again with an apology for all the delays with the window manufacturer and I hope that you do really enjoy your new space.

I really feel we did an exceptional job communicating during the entire process and that we take pride in our work, our suppliers and the final project. That is why we are excited to offer a Lifetime Labor Warranty plus coming back free every year for inspections of our work so you can be assured we stand behind what we produce. All our projects are custom and not cookie cutter, so every part of the room is made specifically to fit your house. That is why sometimes it might take a little longer to build. Considering all the extra work we did, rain delays and the month delay with the window manufacturer, the timeline to actually work on your project only comes down to less than 6 weeks for a beautiful custom built sunroom. The deck was usable after the first two weeks of construction and was available to be used the entire duration of the project.

By this review, it sounds like you may not use us again in the future, so we want you to know that we can give your remaining $346.52 in Reward Dollars to any not profit of your choice. Just let us know.

And once again I apologize for the delays that were clearly out of our control and I am also very pleased that you are happy with your new sunroom!

Thanks Frank & Wendy! We really appreciate you both and your continued business.

Matt & Jenny,
Thank you for the opportunity to build excellence for you! It is always a pleasure to work with you! We appreciate you continuing to choose Excel for your construction projects.

Thank You, Mike & Kristen, it is always a pleasure to work with you. We love the outdoor living space that you created with multi-tiered ipe decking and pergola. We know you will be able to sit back and enjoy your view with your family for years to come!