JELD-WEN Windows and Doors

The worst customer service. I ordered (through Homedepot) windows and doors for my new construction ADU on June 5th. Still waiting to be delivered. Every time I call, they give me a different date, from July 12th was pushed to July 17th, then it will be a different date. The customer service is just ignorant, the answer is "we don't know, it is still in the process". They don't care. I told them if I don't get it delivered by the next date they gave me I will cancel my order and all I got in response was, "whatever". What kind of business is this? Never had to deal with them before and that's for sure will never buy anything or recommend to anyone. I am paying my contractors for waiting for the windows and doors.

This is the best place ever! I have a close relative that works there and I got to see their plant and they use very high quality equipment and I bought a window it’s the best window ever!

Stay very far from this company they will take your money I promise you that you will receive your doors into 4 to 8 weeks. When they take your money you’ll be sitting down to 3 to 4 months for your doors. And when you call them to ask about your doors their ideal behind estimated time I’m using the terms nothing is set in stone.

I don't know where to begin warning people about this company. I am a designer and was purchasing (simple) bifold closet doors for a client back in November. I understand that there are COVID supply chain issues, so I wasn't in a rush. However, the order took several months to manufacture and never made it to the shipper after it had said "shipped". They told me that the order was lost and to place it again. I did. That was in Feb 2022. I spoke to customer service a few times (it was VERY difficult to find anyone who knew anything about my order) throughout this process. They told me that they were waiting on the product to arrive. Finally it did, and it got lost AGAIN. This time in May 2022. They said I could place the order again. I will not be doing that and will be warning everyone I know about this company. I actually never write reviews but I was shocked by the abysmal service here and would have liked to have been warned before purchasing. I have no idea who was at fault along the production/shipping line but there was absolutely no concern for losing my order TWICE over seven months.

Our large order of windows and sliding doors for our house build were delivered with broken panes, missing parts, scratches, clogged drainage holes and more. This was January of 2019 and still the windows have not been replaced or fixed. Several meetings set up with JELD-WEN reps have been cancelled by them at the last minute, again just this week. Phone calls are not returned. They have ignored our project for eleven months. Is this the type of company attitude and quality control you want in your window manufacturer?

I bought a Jeld-Wen sliding glass patio door in July for a guest house on my property in July of 2019. As of today, October 9, I still don't have the lock for the door - I've been ordering from Jeld-Wen it since the beginning of September and though they have told me many times that the order has shipped - I still don't have it! I wish I had never done business with this company and never would again. I have talked to the customer service and they are complicit in saying "it's on the truck" and you'll have it next week. I still don't have it - haven't been able to open my business until I have a key to the door! I am a very unsatisfied customer!

I’m in the process of replacing all my windows in our house and buying them through they had some Direct replacement windows in stock and I had to custom order the rest three just came in and love them the third one is a side slide fit perfect so I measured correctly the only problem I have is the last one had glue all over it and I had about an hour cleaning it that was the only disappointment I have had so far. I do have five more on order and I hope they come in cleaner.

Installed 2 jeld wen double doors. 1st door came in wrong size and a defective window. Jeld wen replaced door for right size and paid for reinstall. Replaced the foggy window. The second door now has fog in both windows. Jeld wen requiring copy of receipt to replace windows in second door. I have provided batch info and pics but can't locate receipt. I cannot recommend Jeld wen due to my bad experiences.

We've been an elite dealer of Jeld-Wen Windows & Doors for many years now and are thoroughly pleased with what their partnership has brought us. Jeld-Wen is always innovating and has been committed to providing the highest quality products to their customers. Their windows and doors are the clear choice for every homeowner.

We bought 28 new windows and doors for a remodel job. 12 units were defective in construction or glass quality. Three doors had a defective primer that wouldn't accept finish paint, although the others took paint fine. Jeld Wen produced quality product when I used them in the 80's - 90's. They consistently produce a poor quality product now. They even kept sending us defective replacements! Can not recommend this company in any way.

Held-wen windows I had 13 windows and all leaked in some way. The worst one was replaced with with one that leaked enough to blow out a match.. they leaked around he glass. The meld wen company said they would send out some one to caulk the window for almost 200.00. Just think what the windows woul look like. It seems like the only one hat like these windows are the.installers

We have done business with Jeldwen for decades now. They are a top notch company with high quality products and outstanding service. They offer a wide variety of products. We offer their full line including Exterior Doors, Interior Doors and Windows.