Our master bedroom isn't huge but has vaulted ceilings. The color we are covering is a very light shade like what we are using now, light blue to light green. They had this room completed in an hour with cut in and paint, way too fast. They did not tape anything, did not protect the bedroom furniture which received paint splatter from rolling, did not remove the built-in vacuum plate, painting it on the edge. They started to put all the switch plates back on wet walls. I asked them to stop, and I would put them on later. I removed the vacuum plate and in doing so ripped the wall as they painted it and the paint in one spot started to dry. The cut in job was atrocious, paint on the ceiling around the room, paint on the trim (note baseboards are removed for flooring), insufficient paint in spots around the room due to not having enough paint on the brush or the roller.
I tried to call Dave 4 times, he responded via text once saying he would call me right back. He never answered any calls or texts, never got back to me. I tried Kathleen 4 times, no answer, no return call.
Jen (the owner) called me back to talk about it and find out what happened. I went through the details and told her as I did the second painter that if things needed to be adjusted invoice wise I would talk to Dave. We are not opposed to paying a little extra, things happen. Jen said she would call me back right away. That was 9:30 am, it is now 1:30 pm.
I managed to find another company to finish the job before the flooring next week. I would never recommend CertaPro. They are extremely unprofessional.
