Kitchen Design Partners, Inc.

Thank you for your kind review. It was our pleasure to work with you and re-imagine these rooms and areas of your home to open things up, make every space more functional and create esthetically beautiful details that reflect your style. We hope you enjoy for many years to come!

Thank you for your kind review! We are so thrilled with how everything came out for you. Working with you was our pleasure! We'll be back soon for a photo shoot too!

Thank you Carolyn. Working with you throughout the process, on so many details was our pleasure. We wish you much happiness with your new kitchen.

James, your facts and the characterization of KDP's activities and service are false. While there are many details I could share here, I’ll reply to the main points.

You did not provide us with “architectural plans”. When we met, you had taken photos on your or your wife’s phone of cabinetry designs that someone had done for you. We provided you with an estimate for semi-custom Inset cabinets. The photos you provided earlier were of frameless cabinets. We explained that we had to re-do your design from scratch and that our timeframe is 2-3 weeks for each update to the plans. When you showed us the photos of the design someone had done for you, you said you decided not to work with them due to their price increasing over $30k. We later learned that the previous designer chose not to work with you by saying you were not a “good fit” for them.

When I learned that your “GC” was your father and when you began demanding that KDP handle details with your trades, such as your countertop fabricator, I became even more concerned. The photo your wife shared with me could not have worked for your faucets and 2-1/2” countertops. Luckily I discussed with your fabricator and he stated that he would not exactly provide what was shown in the photo that your wife had insisted upon.

There were many design changes along the way, some major, some minor. For instance, you added a 60” custom hood to the design that you failed to mention in your review. The details of the hood changed a couple times in discussions with your wife. The hood added $10k to our price that had not been estimated, and it required us to study your motor specification to size the hood properly, since you had previously told us you were ordering the hood on your own.

In fact, the cabinet estimate of $86,189 ended up as $82,574.71 because it didn't include the pantry doors. That’s an incredibly accurate estimate we provided to you. Speaking of the pantry doors, I relied on the independent representative and the technical support person at the manufacturer, both of whom neglected to share that the pantry doors and the extra tall glass doors would not be warranted. Just as in your dental practice, I imagine you rely on your suppliers’ independent representatives to provide you with accurate information. As soon as I learned about the warranty issue, I regrettably shared it with you and your wife. You and your wife chose to keep the extra tall glass doors even though we advised against it. You also chose not to add a second outlet on your island in order to meet building code.

The Design Agreement you signed with KDP states clearly that the designs we provide are KDP’s property and are not to be shared with other contractors until such a time when you approved the order. You also attempted to go behind my back to the supplier and asked if you could buy direct from them. Sharing our plans with another supplier is a breach of the agreement.

Lastly, I responded to your wife’s email of 6/23. Her email from 6/27 was obviously written by a professional or attorney. I did not respond pending discussion with KDP’s attorney.

Misleading reviews are unfair to hardworking professionals, particularly when they do not provide all of the facts. For over 19 years KDP has dealt with thousands of satisfied customers. It’s a shame that things have gone this way with you. We really had hoped to give your wife the kitchen of her dreams.

Thanks so much, it was our pleasure to work with you!

Thank you Meg! The pleasure was ours. We love how your project came out and so enjoyed working with you. We hope you build many happy memories there!

Thank you for your kind words. The pleasure was all ours. We are so happy everything turned out for you and can’t wait to do our photo shoot soon! Enjoy cooking and baking for your awesome family.

Thank you for your nice review! We enjoyed working with you and love love love how your kitchen/family room came out. We know you will cook and bake up a storm in the new kitchen and are so happy to have helped you.