Robinson Renovation & Custom Homes, Inc.

I hired RRCH to do a whole house renovation in February 2023 the total value was (>$400,000). Along the way there were numerous issues, but more recently the most serious one was uncovered after the renovation was completed and after moving back in. The renovation was completed in February 2024, and I moved back in in March 2024. I noticed a very foul smell in my master bathroom in April 2024 and contacted RRCH a few weeks later in May after realizing that it was sewer gas. I was told at that time “I don’t smell anything”. Their plumber was not contacted, and no effort was made to try to diagnose the issue. After continuing to smell the same smell, I hired a plumber who told me that there was a venting issue. The plumber I hired noticed that flushing the toilet caused fluctuations in the sink, which is a sign of a venting issue. I contacted RRCH again and this time they brought their subcontracted plumber who said, “I don’t know what to tell you, pour bleach down the sink”. RRCH did offer to replace the sink. Despite having the other plumber, I hired meet with RRCH and their contracted plumber, and explain that I definitely have an issue and that there was a lot of fluctuation in the sink when flushing the toilet, no effort done at that point to diagnose a venting issue at that time either. Jason from RRCH at that time told me that the venting and plumbing had to be right because the work was inspected. I followed their recommendation, poured bleach down the sink and within 4 days, the smell was back, plus now I have an oxidized sink overflow cap. I hired another plumber who came out and agreed with the other plumber who I hired previously, that I had a venting issue, and they tried to fix the issue by installing an auto vent. Which would have been less expensive than scoping with a camera. The auto vent price was $35.00 along with a service charge fee. At this time, the plumber I hired also found new pipes which were not insulated at all in the attic. They also found a missing washer in the p-trap as well. Instead of using a washer, the RRCH plumber attempted to seal the pipe with glue during the renovation. I contacted RRCH about reimbursing me for that cost and they said no, that the sink was the problem. Again, no effort was made to diagnose if I had a venting issue at that time either. After a lingering issue with the sewer gas smell, the plumber I hired came back and ran a camera down the vent and found that there was indeed a venting issue created during the remodel. The vent had a massive amount of backfall preventing the venting from working at all.

We hired Robinson Renovation for a kitchen remodel and they also replaced our tile floors and carpets throughout the house. They are top notch! You truly get a cohesive team of people when you hire them from the designer to the handyman to the painters. They care about their work and their reputation. You can count on hiring them and they will get the job done and they will make sure it is right and you are happy. One thing to note is that they will include everything in the estimate but if you want to do something yourself, they let you choose to do that and take that off the price. For example, we chose to demo our kitchen instead of having them do it. That saved us quite a bit of money and we appreciated them allowing us to do that. I highly recommend them!! Look at the before and after pictures- made a huge difference in our home! Also note: this picture was taken before the last final touches were finished- there was one piece of tile that needed to be placed and we didn't have the light switches. I couldn't wait to take this picture though- such a difference.

Tom and Robin were wonderful to work with. Very accommodating as to meeting, plans and design. We pretty much worked on a whole house redo- were not living in the '70s any more.