Schoolhouse

Updating this for other professionals. Something is amiss with this once innovative and reliable company. Products ordered do not arrive, customer service response for trade is vague and illusive. We are in deadline mode and keep getting "warehouse issues" as this bizarre non committal response to the month long delay. As a trade professional I am sad to strike this company from my resource list and I just want to save you all the hassle.

DO NOT BE DECEIVED This company has great marketing, cool collabs, and beautiful home goods, but you’ll never receive the items you ordered and customer service (if you can even get a response) will continue to tell you that they are checking with fulfillment while weeks go by and you still don’t have the items you ordered. In the end you’ll just have to dispute the charges with your credit card company. It’s a huge bummer and not worth the headache and time wasted

I ordered on May 5th, prior to any announcement of moving warehouses or orders being delayed. Some of the items I ordered were in stock, others were due by May 23rd. I spent over 2000$ on the order and still have not received it. I was told it would ship June 4th, which has come and gone and then today was told my order wouldn’t even be ready until June 19th. My entire kitchen Reno is held up because of this order, for which I have already been charged. Their customer service is by email and incredible slow, and they don’t have a phone number. Save yourself the trouble and order from Crate and Barrel or CB2, at least they have customer service. Highly do NOT recommend.

We ordred cabinet pulls from Schoolhouse. Our order arrived missing 4 items. We have tried for weeks to resolve the issue with their customer service but they are not responsive and when they do respond it's like they didn't read the email we sent them. It's a simple issue, we've provided them a list of what was missing and nothing as been done about it. It's impossible to get a hold of someone on the phone. We have paid in full. I wouldn't order anything from Schoolhouse again. Terrible order fulfillment and customer service.

The company has great products! Much of it made in the USA! I replaced the lighting in my second home using this company, and it looks great!

They have absolutely gorgeous products. I'm especially a fan of their door knobs/pulls. They're solid brass and INCREDIBLY high quality! The biggest (and only) downside with them is shipping. Their shipping policy is incredibly expensive at flat 10% of total order price. So even if you spend a lot of money on relatively small items, be prepared to pay a lot for shipping. However, they will let you use your own FedEx account number. This is definitely appreciated, but a more nuanced shipping practice would be wonderful. Great customer service as well. Thanks!

I am a huge fan of Schoolhouse Electric. Not only have I specified their products numerous times for several interior design projects, I also have frequented their shop and website for my own, personal home. Their product quality is fantastic, design is on point and customer service has been nothing but a pleasure. I have rarely experienced issues and when they have happened, they are quickly resolved, beyond my satisfaction and expectations. I will continue to use Schoolhouse Electric for both my clients as well as myself for a long time.

Stellar design team. If you're purchasing through their website, definitely double check re: back orders as high-demand might affect your timeline on a project.

I have only worked on a handful of projects with Schoolhouse Electric, but every experience has been seamless and the customer service representatives are always willing to go the extra mile to ensure the project moves along smoothly. With great aesthetics, good people, and quality product, they score highly with GHID! Keep up the great work.