Shaw Floors

My wife and I did an extensive home remodeling project tearing down a load bearing wall, moving and building our dream kitchen, making a home office space and more. Needless to say this project was expensive. We chose Coretec Russa Stone. Within a year, the tiles started to break and chip along and near the interlocking joints of the tiles. When filing a claim through the flooring store, we were immedaitely notified that our warranty claim would be honored and new flooring tiles provided. The entire Stone line from Coretec had been discontinued. I can only assume since my warranty claim was went through so quickly and th flooring line was discontinued, Shaw knew there was a manufacturing defect. However, Shaw will not pay to move all the appliances, tear out the defective floor, disposal of the defective tiles, installation of the new tiles, re-install the appliances, and do the touch up painting to make my new kitchen look exactly as it did when it was completed. It's ridiculous to design a product so poorly, market it in a way that makes it sound incredibly durable when it's actually the opposite, offer a lifetime warranty to entice the consumer to choose your product, and then not cover the costs to replace the product once the warranty is actually needed. It's shameful.

ShawFloors awful Vinyl Planks peel, crack, and disintegrate in 2 years. Got the 5 series model V073600203. Difficult to fix and replace - a costly mistake!

If you are even considering Shaw Flooring or ANY OTHER product they make, be advised, THEY DO NOT HONOR THEIR WARRANTY. They are nothing more than a scam manufacturer. You should soon see stuff on the news regarding their scam tactics. Yet another company bragging about their warranty, that in reality, is worthless. So do yourself a favor and look elsewhere; you will be happy you did!!! I know this is because they just denied a claim on flooring that is warping and swelling, and it is only three years old!! They claim this is normal. They sent out an independent specialist, who agreed it was not normal, yet they still denied the claim. The same thing happened to two other people I know. One install was only a year old, and the other was three years. What good is a 30-year warranty if they deny claims that are not even five years old? THEY ARE A JOKE!

After a lot of looking, we chose Shaw's Prodigy Simplicity for our living spaces and bedrooms. It looks great, but we regret our purchase and are now trying to figure out our next move. We picked this floor based on it's pet friendly marketing. We have two large dogs. We have had Shaw LVP for about a month and in that time we our dogs have wiped out about a dozen times. One is having more issues than the other, but they are both having traction problems. They don't even need to be running to lose their traction. In all the research we did ahead of time we never thought to google will my dog be able to walk on LVP? If we did we would have seen all the products that have been invented because this is a problem for dogs. (There are non slip socks, stickers for paws, wax, spray, booties and nail grips you glue on to name a few). When I called Shaw to ask if there was anything we could do now that the floor is down Lyn told me I should have asked for the Friction Coefficient report before I bought the floor. WHAT?! She also told me Shaw's pet guarantee only refers to the floors ability not to scratch or stain, not my dogs ability to walk on the floor. Then she transferred me to Kayla in warranty who assured me this was not a warranty issue. (I didn't think it was - Lyn just wanted to be done with my call.) We went to the flooring store where we made our purchase after talking to Shaw. They told me they have been selling Shaw for over 20 years and have never heard of a friction coefficient report. So if the dealer doesn't know about the report, how was the customer to know? I don't think this will be a problem for every pet. Our dogs are on the large side, but they did live on shiny tile their whole lives until we moved, and they never had an issue with traction. Not until the day we installed Shaw LVP. Since we know we will always have pets, we would never purchase LVP again. The floor looks nice, but what does that matter when you are worried your dog will hurt themselves just walking around? What a waste of $11k. The Shaw LVP is now covered with carpet remnants our flooring store gave us so our dogs can walk in the house. There are Shaw carpets we like - but after they blamed us for not asking for a friction coefficient report, I can not justify giving Shaw anymore of our money. I do not think it is OK to promote a floor with a pet guarantee, but blame the customer for not asking if dogs can actually walk on it. I would not recommend this flooring for large dogs, older dogs, or any breed with hip or joint issues. We have been keeping the toenails short, paws shaved and using Musher's Secret. Unfortunately it has not stopped the wipe outs. I hope this can save a pet owner from the heartache of watching your dogs slip on the new floor that you saved up for and agonized over choosing. I feel horrible my choice has affected my dogs and my budget so negatively. I am completely disappointed with Shaw and their marketing.

Put 3500 of flooring down March 25. It started chipping on the edges with one week I’m still fighting with Sedalia lows and you guys to get my floor taking care of and only get the run around. I have 3 small kids 5,4 and 4 m. I don’t need them getting the chips in there foot. I have already. My mom and dad have the same flooring and run a daycare and there floor isant doing this. Lows in Sedalia said they think the pallet of flooring got wet damp then put up on the shelf then we bought it. The flooring I got in December for my steps isant doing it but was bought in dec all that is chipping was Bought in mArch . Sedalia lows said they should just replace the flooring and then have there people do it so we aren’t out any more money I love the floor I just don’t want it taring up

I had a DIY product question about SmartCore vinyl flooring thresholds and Amy Harrington got back to me quickly with the info I needed. Thanks!

I always get the help I need when reaching out to my Rep, Amy. She answers my questions on time and gives me great information to check out later if it applies.

SOO pleased with Amy Harrington, Lowe's SmartCore Rep's response to my product availability inquiry, soo prompt, pleasant and encouraging, making the whole tedious construction project so much more pleasant!! Kudos, Amy, and thank you!

I love this flooring it looks wonderful, easy to clean, easy to install and most of all it is waterproof!!

We are so happy with our kitchen floors. We bought Sumter Stone vinyl from Lowe's and it is gorgeous. I just look at it and smile. Easy to install and looks great.

had a question on a product and emailed Amy Harrington. her response time was probably the best I've had in 32 years of Contracting. her answer was clear and concise. Amy's Professionalism is a Great Credit to her and Shaw Floors. Thank You very much.

I received great customer service. I emailed last night with questions on installing the stair nose with my flooring and had a response back this morning. The response lead me to another question and I received a quick, to the point, response within an hour or so!! I like the Smartcore Ultra flooring and the customer service has been a nice addition to the installation of the product.