Vinotemp

Shocking lack of quality from Brama/Vinotemp. My brand-new Brama Retro Refrigerator (Model BR-RETRO-01-B, Capacity 281L / 9.9 cu ft) never cooled for even a minute because the compressor was completely nonfunctional. The unit came equipped with a UKN52YA R600a compressor, and it failed straight out of the box. The compressor ran hot, but the copper discharge line and condenser stayed room temperature — a textbook sealed-system failure and clear evidence that the compressor wasn’t pumping refrigerant at all. This was a true dead-on-arrival unit despite following all setup instructions, including letting the fridge stand upright for 24 hours before powering it on. Brama/Vinotemp chose this compressor and are responsible for quality control. Based on my experience, I strongly recommend avoiding this product line.

Purchased Undercounter Wine Cooler/Refrigerator direct from Vinotemp (Henderson, Nv) delivered Jan 2022. The unit didn't not make it thru it's 3rd year before total failure. Communicating with Vinotemp customer service was a dead end. Strange thing was, when first delivered I noticed how 'flimsy' the design was (Frame, Leveling Feet, Door, Shelf Design, etc). Absolute cheap chinese junk. Sourced a Samsung replacement model. Everything is better right down to the sliding shelves roller bearing design. Due to engineering, manufacturing & customer support I will never buy anything from Vinotemp again. My recommendation: look at Samsung, pay a little more and get a quality unit...

Had my expensive wine fridge delivered. Told I would get "white glove" service. Fridge came and had a dent in the back. Didn't send it back because I'd already waited so long to get it and figured I would get a reasonable amount of compensation back from the company. The fridge was not going to fit in my doorway so I asked the guy if he could take off the door which would give us the extra inch we needed. He did so, but broke the electric connection which we didn't know until it was inside the house. He obviously didn't know anything about these fridges which have electronics inside the door. Once inside the house, when we plugged it in, it didn't work and so I asked them to take it back which they refused to do. Instead, the delivery truck driver who again doesn't know anything about these fridges decided to try and fix it which he may or may not have done completely, but it seems to be working for now. Vinotemp offered me $50 for the ding which if I try and sell the fridge is not nearly adequate compensation and when I asked them to have a technician come out to verify that the unit was "fixed" properly by the DRIVER, they refused. I'd definitely look elsewhere for a wine fridge than these guys.

VinoTemp contructued a custom wine cabinet for a new wine room we added to our recently purchased home. The cabinet holds over 400 bottles of wine and is currently in use.

Our office contacted Vinotemp to purchase wine cellar shelving in one of our recent residential projects. When the modular systems offered on their website did not meet our needs, the designers and sales team at Vinotemp worked with us to customize their wine rack sizing to maximize the storage capacity in our space. When the racks were installed on site, they fit flawlessly! I would highly recommend Vinotemp to our future clients for custom wine rack solutions.

Amazing service! Amazing product! Amazing experience! Everything was handled perfectly and I love the product received. I recommend this business to everyone!

I have loved any and all products from this company that I have purchased. Never a disappointment, and I hope to purchase more in the future.

Just received a custom cabinet that was very complicated to match. They did a great job in the cabinetry and the unit was built in by my contractor and is truly stunning. I would definitely recommend.

The digital display went out on my wine cooler. I contacted Vinotemp, sent them a photo of the display and a rep from Vinotemp responded with the part that I needed to order. A few weeks later the part shows up and its the wrong part. I contacted Vinotemp again, sent additional pics - based on their request. They told me I needed to order a different part, really? And, they refused to take back/refund for the part they initially told me that I needed. Seems like a total scam. Order parts after parts after parts.....

Had a custom 300 bottle cabinet built and had Vinotemp spec 2 Winemate HDT 1500 coolers. At 13 months old the first unit stopped working and I called Vinotemp for help with the repair. They gave me 3 repair providers. 2 of the recommended facilities said they no longer work on Vinotemp. The technician told me I could ship the part back at my expense and we could wait 2 weeks for the new part or he could just provide it now at my expense. Way too much hassle so I just paid the $250.00 to have it repaired. Now the second unit has failed with the exact same issue. I ask for some consideration and help with the repair and was told not we cannot help you. Both units failed within 15 months. I would highly advise against using Vinotemp Winemate coolers.

LOVE the creative and innovative products Vinotemp has! The staff is also very knowledgeable and friendly. I got a "sneak peek" at some accessories that will make great gifts for the holidays (and for me, too). Thank you!

I ordered a custom cabinet through Julia for my dining room. I had very limited space and specific requirements and she was able to work around them easily. Overall, very happy with my purchase and feel that it compliments my home.