Warmup Canada - Floor Heating Systems

Warmup products work, when they work...but if you ever need support or replacements / upgrades, Warmup is not the best option for you. I recently followed their company recommended upgrade, made the purchase of the new product and then spent the next 3 months trying to get it working. Several emails, multiple phone calls and a 'check-list' approach to support and I was left with zero options but to replace their unit with a different companies. The change worked... Now, Warmup refuses to provide a refund on the product - the one they recommend - that neither worked nor was actually backwards compatible with its previous version. DON'T fall for the glitz, the product is not as its advertised.

Do not buy this product without consultation or studying the installation manual first. This product should not be sold online, where a consultation on calculating the exact size you need is not available. This product cannot be shortened, overlapped, or squished in any way and they have very specific installation measurements that vary depending on your flooring type. I am an experienced general contractor, I got it wrong and had to re-order a smaller unit, and now I am stuck with a $1,249.00 heating mat. This time, I had the Warm-up customer service agent tell me what size I needed based on the room measurements I sent them by email. Even they got it wrong and sent me the size that would have fit had I not been installing this under carpet flooring. Which requires a distance of 6" from any walls rather than 3" for all the rest of the flooring types. I had an elderly couple who could not move back into their home until this heater was installed, so I had to have the carpet carefully install over the heating mat with a 3" gap from all walls, rather than the recommended 6". Thankfully, the mats showed the same testing stats as before the carpet installation. Luckily, this time, I was able to compromise to make it work but I wonder if I would have had to pay for a third unit if not. Be cautious when purchasing products that advertise "No Refunds". In the end, our client had to purchase an extra wall heater to get the room to their preferred temperature. Based on this experience, I do not recommend purchasing warm-up products. There are other similar products on the market that will refund their product if the wrong size is purchased.

DO NOT PURCHASE THIS PRODUCT! We have $6000 of their sticky Matt and Foil heating system sitting in our basement unable to be used. In order to have product ESA Certified, you require verification that whichever laminate flooring you are installing over warm-up’s radiant heating system, that Laminate flooring company must verify compatibility. We have contacted over 25 laminate companies and cannot get ANY of them to verify compatibility with warm-ups product. As a result we cannot get product laid by a certified electrician or passed by ESA! After purchase service by this company is horrific. Cannot get anybody to assist us at Warmup in identifying a laminate flooring product that will verify compatibility. Do not waste your money. WarmUp will tell you their product is compatible with laminate , but when the time comes they will not verify compatibility with any flooring products other than tile. We have wasted $6000 which in today’s economy is devastating!

J adore le produit warmup , qui m a été conseillé comme étant le meilleur produit sur le marché, après près de 4 années d utilisations j ai eu un problème avec le thermostat, fidèle a sa réputation, j ai recu un service a la clientèle remarquable et mon souci a été réglé rapidement. Je recommande ce produit et je vous remercie pour le service après vente que avez fait .

I have had the pleasure to work with Warmup on a new floor heating system for my hard-working bathroom/laundry combo room. Installation was straightforward. The thermostat is easy to use, and I'm pleased to be able to put my floor heat on a schedule!

We purchased the product for our new bathroom floor, to have the floor heated. It didn't work and we replaced it twice and still doesn't work. We had the electrician in twice to check his work and the tile people in and both claim they did what they had to do. The first two units actually worked for a few weeks and then died. I have spoken to Adam, Regis and another person. Despite, promises they would get back to me, I had to initiate all correspondence. They not only broke promises to call me, they refused to acknowledge the product was defective, or doing anything about it. Now, I'm out $500 and the system doesn't work. I would suggest to anyone thinking of buying this product, if there is a problem, this company will do nothing for you.; It is a bad company and I would suggest you look elsewhere.

At Barton Bath + Floor, we recommend Warmup cable system for every bath and kitchen that we specify product for. This line is high-quality, innovative and affordable for our clients. They also offer peace of mind with the best warranty in the industry.

We are extremely satisfied and proud with the product line we carry from Warmup Canada. Warmup's electric heating systems and thermostats we carry continue to exceed our clients expectations, and our own. Happy to continue doing business with Warmup in the future.

Me semble être la solution idéale pour un confort très agréable Et une esthétique moderne, les radiateurs prennent la place, où un meuble ou une déco seraient bienvenue.

What a great product, we were the first in Canada to distribute Warmup and have enjoyed great success with it. Our customer loves how easy it is to install and the fact it is the heating system for the room, not just a tile warmer sets Warmup above the rest. The tech support has been there to help the very few times we needed them and we look forward to many more years of selling Warmup to our customers thru out the province.

I had a project that I wanted to use radiant floor heating in. I researched it and came upon "Warmup" I corresponded numerous times with Aurelle and she was able to satisfy all of my questions and concerns and put myself and my clients at ease. I had never done this type of installation before, but was guided right through the entire process. I was provided with a sample that I was able to show the clients which made the initial sales pitch much easier. One of the foil rolls had a factory defect that was promptly replaced and shipped the following day and caused no delays. When Aurelle was away one of her co-workers filled in seamlessly. They all kept in contact with me until the project was finished. The sample that was provided I have shown to countless friends, co-workers and developers with rave reviews. Considering I found this company on the internet and only e-mailed them with a couple of telephone conversations my experience with this company could not have been more positive. I highly recommend them. my clients are very happy with there warm new space. Sincerely, Rob Maier

Aj and the team at Warm up Provide great products and excellent service ! I have completed many projects using Warm Up products and the sales, quality and especially the personable service is far above the rest. I switched product providers to Warm Up and am happy I did.