Usually, reviews are not my thing but considering what I have been through over the past year it makes sense to bring attention to my experience with this “PRO”. I had a New Construction Build in 2015, Angelfish was subcontracted to do stained concrete floors. I felt the owner (Tracy) gave me what she wanted me to have. She never took the time to listen to what I, the customer, wanted. Upon moving into the house May of 2015 the floor was very sticky, that in itself brought on alarm because when is it that a stained concrete floor is sticky? Long story short, about 2months into moving in, the floor started peeling up in big spots all over the house. One room in particular was the office. We used a plastic mat that goes under the desk chair and we went to move the desk and pulled up the mat and to our surprise the floor came up with it (see pictures attached). Per Angelfish you can’t put plastic on a stained concrete floor (????). It took Tracy about a month to get out there to even look at it. She assured me it could be fixed and asked that I TRUST her. While they were in my house I noticed that they were using Old Master Gel Stain on the floor (??) That product is for Wood, not CONCRETE. I made it my business to contact the manufacturers of those products and ask if they were to be used in that manner and was advised NO. August 2015- Mid November 2015 Angelfish was in and out of my house trying to fix what basically could not be fixed. The house was concrete all throughout, we are talking about 3800 sq ft. June 2016 we hired a company to come in and diamond grind what Angelfish had put on our floors and basically give us a Polished Concrete floor that turned out great (see pictures attached). This process required us moving out for 2weeks, storing our belongings in storage etc. Angelfish may have done great work for others but they did a horrible job for me and quality of work and professionalism should always be a standard no matter the job, for any person or company claiming to be a “PRO”. My family and I endured a horrible experience and no homeowner should have to go through something like that. And for that I would not recommend Angelfish as a PRO.
1 Comment