I had the greatest pleasure of working with the very personable, engaging and knowledgeable proprietress of Plaster Gallery, Ronna Bromberg Pachefsky, during the holistic renovation of a 3-level town home in McLean, VA. I was interested in installing some architectural decorative elements in the traditional colonial home and propitiously discovered Plaster Gallery during a Google search for plaster ceiling medallions.
Indeed, there were many purveyors of plaster decorative elements to choose from but Plaster Gallery was the only one that offered a Gothic-inspired trefoil medallion to dramatize and accentuate our furnishings. What intrigued me most about the company's library of medallions was their uniqueness as modern articulations of classical themes. I got the distinct impression that the company's inspired/ high-quality artisanship was committed to not just replication of time-tested decorative motifs but the creation/ elaboration of new aesthetic designs to expand the higher realm of possibility.
Ronna is very passionate about her work and actively listens to her clients to understand their functional and aesthetic requirements. As I was concerned about the compatibility of a light fixture with the desired medallion, she provided dimensions and photos from multiple perspectives with meticulous care and attention. She also provided detailed instructions on how to install a plaster medallion, and a dry plaster mix to cover wood screws and finish the perimeter of the medallion after attachment to the ceiling.
Significantly, Ronna's enthusiastic support didn't end after the sale. When I first received the medallion, it appeared to be in good condition so I disposed of the original packaging. After resting the medallion on a dining table and exposing it to greater illumination, I discerned a hairline fracture which radiated from the center opening almost to the edge of the medallion. I took several photos of the fracture and consulted extensively with Ronna. She recommended that a damage claim be filed with the shipping company, UPS. As I had already disposed of the packaging materials, this was a potentially daunting prospect. However, Ronna leveraged her excellent relationship with UPS to streamline and expedite the usually protracted process without any effort or anxiety on my part. A second medallion was shipped almost immediately. I was absolutely awed by her capacity to execute an equitable outcome so efficiently and rapidly.
After the second medallion was received without any discernible flaw, Ronna continued to follow up, graciously and unobtrusively, to ensure that my expectations had been fully met. Well, Ronna, they have been wildly exceeded and I encourage other discerning aesthetes/ potential clients to mindfully consider Plaster Gallery as a highly qualified, seasoned and collaborative partner on your future design projects.
