Atlantic Stone

This company installed two different types of mismatched tile in our foyer and they refuse to fix the mistake. Atlantic Stone twice installed incorrect tile. The first time they came out the laborer installed the tile in an incorrect pattern. The second time they came out they installed two completely different mismatched tiles together and advised us the drastic difference in color and texture of certain tiles was because the tile was "wet." The tile was not wet, it was a completely different type from what we ordered. They admitted what they did wrong and agreed to redo it again. The third time they came out they installed the tile in the correct pattern, but again installed a handful of completely different and non-matching tiles. We now have a foyer with 20 % correct tile, and 80% non-matching tile. The first two mistakes the company agreed to fix. But now we are stuck with a foyer with two different types of mismatched tile. The last time they came out they must have taken the tile we had rejected that they left stacked in our foyer and some pieces of the newer order of tile and installed them all together. We sent the company pictures and told them about the problem. The VP of the company Chuck Gainey told us the reason the stone tile looks so different is because of natural variations, even though we clearly have mismatched tile on our floor. My wife and I have exchanged numerous emails back and forth with the company's VP Chuck Gainey and Atlantic Stone has refused to correct their latest mistake and they refuse to take any money off our bill. The pictures I posted don't lie, anyone can clearly see that mismatched tiles were put together. After so many attempts we got to a point that we didn't think this company could ever get it right. It took them 3 months to try and complete the project. My wife and I told them they got it wrong again and Chuck said it looked fine. I didn't want to pay them for a mismatched tile floor that looked terrible. We asked them to take money off the bill and they refused. We asked them to redo it and they refused. Chuck is in complete denial about the mismatched tile. I wanted to go to small claims court because I knew we would win. But unfortunately my wife didn't want to go to court and she just wanted this company out of our lives.

Atlantic stone and Regina Garcia Design LLC have worked together on many high-end custom projects. They are very detail oriented and the fabrication work is precise. Since most our design work is complex we feel comfortable bringing them on as part of our team.

I met with Chuck Gainey at Atlantic Stone Company in Charleston, SC about custom-cut marble for my shower enclosure. He coordinated with the other contractors, and the outcome is beautiful and exquisitely crafted.

Chuck Gainey,extremely professional, extremly patient, highly educational,has an extremely high work ethic. He has the ability to get close and presonal when duty calls, of all the questions that were placed upon Chuck ,he never buckled, he meet the challenge we placed on him without a flinch. The project he took on for us, turned out beautiful, yes thanks to man who was dedaicated to us his customer and to his company. After the bussiness at hand, I`d consider him as a friend. Thank you Chuck Gainey and Atlantic Stone LLC. for all your hard work. Forrest

I have used Atlantic Stone for more years than I care to mention. They are consumate professionals who work really well with our clients. The work is always outstanding and I would not hesitate and do recommend them to our clients and anyone considering stone and stone installation.