Workman Flooring

Really wish I could write an upbeat review here. But I can't. They failed to deliver flooring on the date promised. And the late order was incomplete. Reordered the missing pieces...and missed the promise date again. Refused to take any responsibility for missing the dates, even though I had to pay my installation crew to stand around and wait for the better part of three days. Really poor customer experience all around. I'll be using a different supplier for future flooring projects.

Ultimately demanded $350 discount for a painful and frequently extended process. Many redos. Poor workmanship. Rarely felt like our questions/concerns were addressed or that they even cared. Never strived to do great work, rather they consistently tried to pass off the bare minimum that would result in us paying the bill. We ended up accepting a discount and an unfinished job just to be done with them. The floor tech left for another appointment; leaving some wood stain, some sandpaper, and instructions on how to finish the last bit of our project (who does that?!) They cut our carpet back too far (6" or so) in our closet. This is one of reminders we see everyday. Because of its location, we haven't paid to fix it. But still irks us. The new hallway flooring doesn't fully line up with the threshold plank, all of which is new construction/installation. Their solution was to color match wood putty to fill in gaps. They did a great job of color matching, but the filler is noticeable. I don't know why there was gaps to start out with. It's all new construction!! The project manager said "his guys are really good at doing what they're directly told, but sometimes don't go out of their way to do a great job. These guys are just plain terrible! We went with Workman because a close friend loved their work. Strange how different our experiences were. Just be very careful with these guys. Make sure everything is documented. And be sure to be address problems and concerns, because there will definitely be many. I don't like leaving a negative review, but I'd rather be honest than polite.

Workman Flooring is a great company that is honest, precise and easy to work with. We used them for new hardwood installs, refinishing existing hardwood and patching in wood floor. We also used them for some carpeting. Definitely call them for you next project.

Workman Flooring carpeted my basement and did a great job. Then it flooded, State Farm didn't pay enough to cover new carpet, so Workman came back and took care of it - they replaced the pad, and re-installed the carpet. It's almost as good as new.

Tony, the owner, is the ultimate professional - knowledgeable, honest and does a great job. As a designer, I have worked with Workman Flooring for six years for both carpet and hardwood flooring on over 25 homes.