Article

Name: Article
Address: 1010 Raymur Ave, Vancouver, British Columbia, V6A 3T2, Canada
Telephone: (888) 746-3455
Rating: 4.5

59 Reviews

Furniture & Accessories

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About Us

Article is the easiest way to create a beautiful modern space.. Since launching our website in 2013, it has been our mission to make the furniture-buying experience more delightful. Today, we're proud to have delivered over 1,000,000 orders to customers all across the U.S. and Canada. Founded by four friends in 2011, we've dedicated the better part of a decade to improving the way people shop for furniture. Our direct-to-consumer model removes unnecessary layers to deliver unbeatable value - we're able to pass along savings to our customers and offer great prices on high-quality, beautiful modern furniture. For us, success both depends on and derives from the great relationships we build with our customer trade clients and manufacturers. The Article product development team is composed of product designers, industrial designers and product developers, and also works with external freelance designers. The team works directly with Article's manufacturing partners to develop exclusive designs and curate our catalog of beautiful modern furniture. These close relationships, along with our easy-to-navigate site and world-class logistics team, mean we can deliver quality products faster, at great prices

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Business Details

Business Name

Article

Phone Number

(888) 746-3455

Website

www.article.com

Address

1010 Raymur Ave
Vancouver, British Columbia V6A 3T2
Canada

Followers

443 Followers

Socials

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Services Provided

Furniture Sales

Furniture Delivery

Lighting Sales

Outdoor Furniture Sales

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Areas Served

Canada

United States

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Credentials

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Write a Review

59 Reviews for Article

Newest first

Aline

They charge 50$ for delivery and another 50$ for return. Would not recommend this company, plenty of other companies with same or better products INCLUDING better return/exchange/delivery policy. They don't have a store front so no options but to hope you'll love their product(s) or else it will cost you 100$ for doing business with them. 100% disappointing!

January 31, 2022

Comment from Article:

Hi Aline,

Thank you for taking the time to share your feedback. We’re always looking for new ways to minimize these costs for our customers. At the moment, shipping is free for orders above $999, and a flat-fee of $49 for orders below $999. Returns do incur a $49 return shipping flat-fee, however we also offer a first exchange free of charge. Please note that additional costs may apply to those located outside our standard service area. Read here for more information on our shipping and return policy: https://www.article.com/help-center

In regards to storefronts, our direct-to-consumer model means we cut out the middle-man and the extra costs that come with that, allowing us to offer great prices on beautiful modern furniture. The reviews on our product pages are a great place to get a second opinion on the product you're eyeing, and we can also send fabric swatches.

Once again, we appreciate the feedback. If you have any further questions or concerns, please feel free to email us at service@article.com.

Thank you,
Kianna
Article

Travis Neef

I live in Vancouver so my initial interest was based off of this being a local company. I ignored friends who had issues; problems I chalked up to them being too rough or abusive to their furniture. Boy was I wrong, the quality on the ivory birch Sven is embarrassing. I haven’t talked to anyone with a couch that needs to be regularly groomed to de pill, the back cushions sag and deflate (which can be remedied by stuffing full king size pillows in them) and the seat cushions poor quality foam loses density fast and sags. The “tufts” in the seat cushions flatten and lose form, ultimately you’re left with an ugly super uncomfortable couch. This is a common problem, read the real reviews out there not the ones by influencers in over staged photo shoots that are ever so popular on social media.

January 1, 2022

Comment from Article:

Hi Travis,

Thank you for taking the time to review your order with us. We truly apologize that your experience with our products did not meet expectations. We completely understand your frustration as we strive to produce high-quality products at unrivaled value.

Since the filling in our Sven Sofa consists of both polyester fiber and down, it’s expected to shift with use, but this can be remedied. We recommend fluffing your cushions on a regular basis to maintain the shape. As for the pilling, it’s normal for fibers to pill within the first 6 to 8 months with regular use. This pilling typically subsides after this time. We suggest using a fabric shaver to remove any pilling in the meantime.

Please feel free to email us at service@article.com with your order number and photos of the item as our Customer Care team will be happy to investigate further.

Thank you,
Kianna
@Article

Dan

They LITERALLY LEFT THE COUCH RIGHT OUTSIDE MY APARTMENT DOOR. They buzzed up to deliver my couch - I'm thinking GREAT the couch that's been delayed multiple times is finally here! 30 minutes go by and I'm thinking that's a really long elevator ride. So i decide to see i can go downstairs to check upon them. Sure enough, they left a MASSIVE box in front of my door that not even capable of fitting into my apartment. How the heck do you expect a single person to get this into their door? what kind of customer service is this? My suggestion to any person purchasing from article is to stay FAR AWAY DO NOT BUY ANYTHING FROM THEM. They do not have any from of customer service. GO with a box store who will actually come to your place and deliver into your unit. Who the hell leaves a $2400 couch in the middle of a hallway of an apartment building in downtown Vancouver and doesn’t even knock to let me know. This is insanity. Covid is not an excuse I'm lucky i managed to knock on people's apartments DURING COVID and put peoples lives in danger offered them 100 dollars to help bring the couch into my apartment. THANK ARTICLE for putting everyone on my floor in danger when this could have been done so much better. DO NOT BUY FROM ARTICLE YOU HAVE ALL BEEN WARNED.

February 13, 2021

Comment from Article:

Hello Dan,

Thank you for sharing your feedback and experience. We sincerely apologize for any inconvenience caused during your delivery, and want to assure you that we do take this feedback very seriously.

We introduced Contactless Delivery in March 2020 as our default shipping option to help ensure the health and safety of our customers, our team, and the broader community, which you can read more about here: https://www.article.com/delivery. As part of that, we’ve temporarily disabled in-room delivery options to ensure our teams and delivery partners can maintain a social distance during your delivery. While we understand that these limitations can be inconvenient, this decision was made in the interest of our customers’ safety, and we do our best to ensure that this information is visible prior to placing your order so that our customers can make accommodations as needed. We appreciate that you may not have been aware of this prior to receiving your delivery, and for this we are sorry.

We’ve followed up with you directly to see what we could do to turn this experience around for you. We’ve gone ahead and applied a store credit to your account that you can use towards any future purchase. You can view your credits at any time by logging into your Article account with the email on your original order: https://www.article.com/login. This credit is ready to use towards any future purchase with Article, and will never expire. We also provided a complimentary discount to your order which has been refunded back to your original payment method to make up for the inconvenience. We hope we’re able to resolve this to your satisfaction and that in the future we’re able to provide you with a remarkably better experience.

Thank you again for providing your feedback, and we’re glad to hear you love your new sofa. If there is anything else that we can help with, please let us know — we’re happy to help.

Thank you,
Jen
Customer Care Supervisor
Article

Cassandra Leetz

We have owned this sofa since January 2018 and this photo was taken in March 2019. Some parts are still light, other spots have deep patina, leaving us with a splotchy, unattractive couch. Not to mention how sad and tired this nearly 2k sofa looks and feels: the seats are completely loose even after trying to fluff them up. The cushioning has already worn completely down. I am 135lbs and my husband is 190. I took the plunge to have what I thought would be an “adult” sofa with an adult price tag, only to realize I could have had the same experience at IKEA for at least a thousand less dollars. Don’t do it.

July 31, 2019

Comment from Article:

Hi Cassandra - We're very sorry to hear that your Sven hasn't lived up to your expectations. We'd love for you to reach out to us at service@article.com with some additional photos of the issues so that we can see how we can help.

Dianne Russo

We are extremely happy with our Article Ceni sofa in Pyrite Gray. We were a bit hesitant to buy a sofa online, without seeing it in person. The return policy seemed very reasonable so we gave it a try. No need to worry about returns! The sofa is well constructed, the fabric is high quality, and the design is firm and comfortable. Article also did a great job of keeping us informed about progress on our order and the delivery team was very responsive. We'll definitely be shopping Article again!

March 2, 2019

Kelly Marino Designs

I purchased the Bios sideboard as a storage piece for my new home office. And...I wanted to test the waters so that I could recommend Article to clients in good conscience. The piece arrived when Article said it would and it was packaged really well. The sideboard is solid, sturdy and gorgeous. Oh, btw, I'm a knob snob, and Article met my high hardware standards with stellar knobs that complement the furniture. I will definitely recommend Article to my interior decorating clients. I may end up with another piece, or three, for myself. Five stars all the way.

February 8, 2019

Tinka Markham Piper

I am beyond impressed with article! We ordered the Emil couch in pink and it is even better in person than online. From the beginning to the end, the process with article was excellent. 1-Spoke with customer service to order swatches and ask questions 2-Received swatches within days 3-Spoke again to customer service for advice and opinions about the different couch options. Very helpful 4-Ordered couch and it arrived 7 days later! 5-Delivery process was smooth, efficient, friendly and so affordable. $49! And we received the couch in the middle of a snowstorm, no problem. 6-It took 20 minutes to unwrap the couch and add the legs. 7-And voila, we now have a gorgeous, comfortable and happy-making new couch that everyone in our family loves. Thank you article!! I have ordered from you in the past for my clients and this is the first time I've ordered for myself. So glad to have had the first-hand experience to be able to recommend over and over again.

February 1, 2019

Brieanna Smeltz

We absolutely love Article. In the past year we have purchased the Sven Sofa in Charme Tan Leather, the Luxu Sofa in Cedar Green, the Madera Oak Dining Table and the Crane Brass Floor Lamp. The sofas are both VERY comfortable in different ways and they are a pleasure to sit on. The material on the Luxu is a super soft, high quality velvet that amazingly enough, actually repels lint! The leather on the Sven sofa is continuing to patina as time goes on which means I’m not stressed about the kids getting marks on the finish because it’s “supposed to look that way”, if that makes sense. The Madera table is a very heavily grained, gorgeous table that seats up to 12 people and we are obsessed with it! I know we will have it for years and years to come! We have had several friends and family members purchase from Article after our recommendation and I know that they are really pleased with their items as well. Lastly, customer service has been accommodating and prompt to respond so it feels like we're always in good hands with them!

January 30, 2019

Arianna Bailey

I recently ordered a couch from Article, and I was a little bit nervous at first - to buy something without sitting on it first... but thankfully I am delighted!! The design and the colour are why I decided to go for it, but I am happy to say it is comfortable and the fabric is soft. It was delivered quickly and was easy to set up!! I would 100% order from Article again!

January 17, 2019

Get Decorated

Article is one of my favorite vendors and brands to work with as as interior designer! The price points are wonderful for the high-quality that you will receive and the customer service is superb. All reps are attentive to your needs and questions and follow-up immediately, which is an amazing trait to have when shopping for the most important furntiure for your home. I can't speak highly enough of Article - check them out today, I guarantee you will fall in love with something you didn't even know that you needed :)

February 15, 2018

Kenia Del Rosario

The Timbre sofa from Article is the perfect firmness and a great addition to our new home. The quality is impeccable and assembly is super quick, just screw in the legs and you are all set. Highly recommend and really happy with this purchase :)

November 28, 2017

Marguerite Lelievre

I am extremely satisfied with the sofas and rug. The design is very nice, the details, quality of fabric and padding : it's great value for money, competing with high-end design furniture. It took me sometime waiting, one of the sofa was broken I had to send it back, but customer service is awesome, very reactive and helpful. I definitely recommend buying with Article.

November 15, 2017

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Frequently Asked Questions

Yes, we absolutely offer furniture delivery! It's one of our core services. We have a world-class logistics team dedicated to delivering quality products to customers across the U.S. and Canada. Our goal is to make the furniture-buying experience delightful, and efficient delivery is a big part of that. For installation details, please check our website.

Yes, as part of our mission to help you create a beautiful modern space, we do offer a selection of home accessories and décor. Our product development team curates our catalog to include items that complement our furniture collections, ensuring a cohesive and stylish look for your home. You can find these items on our website.

At Article, we primarily sell ready-made furniture from our carefully curated catalog of modern designs. Our product development team creates exclusive designs that are then manufactured for our collections. This direct-to-consumer model allows us to deliver high-quality, beautiful pieces efficiently and at great prices, rather than offering custom-built pieces for individual clients.

FAQ content may be generated based on the Pro's Houzz profile and website.

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611 Comments

Commented: what is the paint color on the walls?Hi there! This space was designed by Alexandra Evjen (@avestyles on IG) and she may be able to point you to the paint color.

January 3, 2021

Commented: Looking for a full to queen size MCM sofa bed for guests. Recs?We recently launched our range of sofa beds, and the feedback has been really positive (check out the customer reviews). Historically sofa beds have been a compromise - an unattractive sofa combined ...

March 17, 2018 in Furniture

Commented: Article Matrix Chair: Review?Hi Shannon, we recently added customer reviews directly on our product pages to help you find this information much more quickly and easily. The Matrix Chair in Balsam Green is a newer color, so only ...

January 23, 2018 in Polls

Commented: I love this couch. Anyone know where it is available?Thanks Ryan. So glad to hear you are loving your Echo! Love seeing our sofas in our customers homes. Valerie - if you have any other questions about the Echo (or any of our other pieces) we'd be happ...

September 27, 2017

Commented: article sven sectional pictures and review please!Hi Jieun Segal! If you're still looking, you can find reviews on our Houzz profile, as well as directly on our website here: https://www.article.com/reviews. You'll find product as well as experience ...

April 9, 2017 in Design Dilemma

Commented: TablesHi jdalcour809! You can find those tables on our site. The coffee and side table are part of our Mara collection - the ones pictured are with walnut legs!

April 5, 2017

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