My experience with Accent CMS was quite interesting. Everything started out great, but turned quite unprofessional and unfortunate. To start, we contacted the company back in the summer of 2015. We had a vision to rebuild/remodel a certain section of our home. We were not too sure what we wanted but we had an idea. David visited our home to take a look and give us some ideas. After his visit, he let us know his general pricing guideline, and put the ball in our court to continue with the remodel. Unfortunately, 2015 was not the year for us to start the remodel since we just had construction done on our deck. Fast forwarding to beginning 2016, David actually called me earlier in the year to see where we were at. It was great to hear from him and it seemed like he was really invested into our project. I told him we needed some more time, and that I would contact him within the next few months. So, the time came to start this project back up. I called David On June 22nd, 2016. We talked on the phone, I sent him a plat of survey and some pictures of the addition we wanted to remodel. David let know that he wanted to visit the property again which was totally understandable. He came back to our home on June 28th and took a look around again. After he was finished, he told us that he would send us an estimate by the following weekend. From here, this is how the timeline goes:
July 6th: Emailed David to ask for an update.
July 6th: David told me I would have it by the end of the weekend.
July 11th: Emailed David to ask for an update.
July 11th: David told me I would have it before the weekend.
July 14th: Emailed David to ask for an update.
July 14th: David came up with another excuse to why he was late. Promised it by the weekend.
July 18th: Emailed David to ask for an update.
July 20th: David promised an estimate by the evening.
July 21st: Called David
July 21st: David gave me another excuse and false promise
July 25th: Still nothing from David.
I know this is quite an extensive timeline for just an estimate, but I want people to realize how stupid and childish this got. David wasted our time. I have a feeling David did not want the job, but instead of telling us he wasn’t “fit” for the job, he gave us complete silence. I understand not every project is the best project, but there are much better ways to say no. This was a very sad experience.
In the end, I have no doubt David does good work, but his level of customer service is not to standard. In this day and age, customer service is one of the most important qualities to have. I hope no has ever or will ever experience something like this. I will not be contacting him again.
