Customized Renovations

I highly recommend Customized Renovation for home improvement services. Throughout the entire project, they demonstrated a high level of professionalism, reliability, and attention to detail. They were consistently professional, on time, and trustworthy, communicated clearly throughout the process, and delivered excellent work that met my expectations. Their commitment to quality and customer satisfaction was evident from beginning to end. I would confidently recommend Customized Renovation to anyone seeking a dependable and skilled home improvement professional and would not hesitate to use their services again.

If you are currently comparing contractors and feeling overwhelmed by the process, look no further than Customized Renovations. We recently hired them to fully renovate two original 1961 bathrooms and bring them into the modern age. Going into a project of this scale, our biggest concerns were communication, budget control, and keeping to a reasonable timeline—areas where so many contractors fall short. Customized Renovations and our project manager, Brian, exceeded every single expectation. Here is why you should trust them with your home: * Exceptional Project Management: Brian was a total game-changer. From day one, he maintained clear, proactive communication. We never had to chase him for updates; he kept us informed of daily progress, upcoming schedules, and next steps before we even had to ask. * Meticulous Craftsmanship: Transforming a 1960s plumbing and layout infrastructure into modern luxury is no small feat. The attention to detail—from pristine tile alignment and custom shower niches to seamless fixture installation—is flawless. The finished product looks like it belongs in a high-end luxury resort. * On Time & On Budget: Renovations always come with hidden surprises, especially in older homes, but Brian navigated unexpected structural quirks effortlessly without ballooning our budget or throwing off our timeline. * Respectful & Clean Site Work: The crew treated our home with the utmost care. They laid down protective floor runners, contained dust meticulously every single day, and left the workspace clean before departing every afternoon. Taking two dated spaces and turning them into spa-like retreats felt daunting, but Brian and the team at Customized Renovations made the entire experience seamless, stress-free, and enjoyable. We could not be happier with the results and will unhesitatingly recommend them to anyone looking for premium work done right. Thank you, Brian and team!

I hired Customized Renovations (Brian Gray) for a kitchen renovation/cabinet replacement project and paid $28,186.80 before any construction began. I ultimately requested to cancel the project due to ongoing concerns with communication, lack of progress, inaccurate renderings, delays involving my insurance adjuster, and the lack of a clear plan for structural work. No materials were purchased, no permits were pulled, and no construction work was performed. I requested a refund minus any reasonable, documented costs for actual work performed, but the undisputed portion of my funds has not been returned. Key concerns from my experience: •I paid an initial deposit of $16,970, and Mr. Gray agreed to begin working on my project. After that, I did not hear from him for approximately two weeks. •It was not until I followed up that I was told there was a delay involving the cabinetry designer. •I later paid the remaining deposit balance of $11,216.80, expecting significant movement on the project, but that did not happen. •I provided the company with my insurance adjuster’s information on March 27, 2026, and reiterated on April 9 and April 10 that I needed the adjuster contacted. Mr. Gray did not make initial contact with the adjuster until April 27, 2026. •The renderings/designs provided contained errors and did not accurately reflect my requested scope. •The project included discussion of removing a structural/load-bearing wall. When I raised my desire for a structural engineer, I was told he had never had a problem not using one and that an engineer would only be retained if I insisted and paid an additional $650. •No materials were purchased, no permits were pulled, and no construction work began. •I was willing to pay for any reasonable, documented work actually performed. However, Mr. Gray did not provide documentation supporting the $2,500 he wanted to retain, and he has kept both the disputed amount and the undisputed portion of my funds. My experience left me concerned about communication, documentation, accuracy, refund handling, and the approach to structural work. I would strongly encourage anyone considering this company to get everything in writing, confirm permitting and engineering requirements in advance, and avoid making substantial payments before materials are purchased or work begins.

We’ve worked with Brian and his crews on multiple projects over the years and they consistently deliver excellent results! Brian is fair with pricing, follows through on what he promises and communicates clearly throughout each job. He’s also hands-on and shows up to the job site to check in and make sure everything is running smoothly. It’s rare to find a contractor this reliable and easy to work with. We’ve confidently recommended Brian to family, friends, clients, and neighbors and will continue to do so!

I cannot say enough good things about Customized Renovation! Brian, the owner and his crews are communicative, timely and all around easy to work with. I am a Realtor and I use Brian’s company for everything home related. He just finished a total flip for me in one of my personal properties and it turned out fantastic!

The owner of the company Brian Gray was unprofessional and didn't complete the job. The interior painting was some of the worst I have seen. The work took double the time, they didn't clean up, and they sprayed paint mist all over my exterior garage door (because they left the door up). Plus, they broke a glass shelf (didn't tell us, but tried to replace it with lower quality glass) and decided not to finish lining some cabinet drawers included in the sales agreement; leaving us having to finish the work. These guys had not finished the work, however, the owner Brian Gray was requesting that I pay him the remaining balance (after paying half upfront). Please stay away from this company!!!