Accessory Dwelling Units (ADUs), Attic Restoration, Basement Remodeling, Bathroom Remodeling, Carport Installation, Concrete Construction, Countertop Installation, Deck Building, Deck Repair, Energy-Efficient Homes, Exterior Door Installation, Flooring Installation, Foundation Construction, Foundation Repair, Garage Building, General Contracting, Home Additions, Home Extensions, Home Remodeling, Insulation Installation, Kitchen Remodeling, Metal Roofing, Multigenerational Homes, New Home Construction, Pool House Design & Construction, Porch Design & Construction, Project Management, Roof Installation, Roof Repair, Roof Replacement, Shed Design & Construction, Shower Installation, Siding Installation, Site Preparation, Skylight Installation, Slate Roofing, Soffit Installation, Spray Foam Insulation, Stair Installation, Staircase Design, Stone Masonry, Storm Shelter Construction, Subfloor Installation, Sustainable Design, Tar and Gravel Roofing, Tile Roofing, Waterproofing, Wheelchair Ramp Installation, Window Installation, Window Replacement
Athens, Bishop, Bogart, Statham, Watkinsville, Winterville
2011, 2013-2019 OnlineAthens.com Reader's Choice Best Construction Company 2015 Remodeling Magazine BIG 50 Award Winner EarthCraft Certified Lead RRP Certified AAHBA Board of Directors
“I hired what I thought was a premier Athens construction company to convert a deck into a sunroom, JOMA Construction. They have been an absolute NIGHTMARE. Here is a partial list of major mistakes that they allowed to happen.”
ISSUE 1. “Project manager told us the roofers will be on site a certain day.... no roofer arrived. Project manager was called 1/11/20 to report that water was pouring into my home because my roof was unprotected. My LR and Kitchen got flooded from 2 days of rain that poured through the ceiling, doors, and walls. JOMA took no responsibility for the damage to my hardwood flooring. I had to file a claim with my homeowners insurance. That claim was $10,700 with a $1000 deductible.”
JOMA: January 2020 had almost double the average rainfall in our area. Subcontractors were backed up and a storm tore off the tarp that was covering the exposed connection between the house and the addition we were building. We had personnel onsite at 11pm on a Saturday night to mitigate the situation. We immediately placed an industrial-size dehumidifier in the home (at no cost to the owner) and continued to monitor the effects of the water intrusion. We agreed that giving the wood floor time to subside was the best course of action. Sections of the wood flooring in unrelated areas of the home also showed similar minor cupping and we wanted to make sure it wasn’t a systemic problem due to other issues with the home. Rather than wait, the homeowner decided to file a claim and to have all of their wood floors refinished.
ISSUE 2. “A trackhoe backed over my permanent solid cast iron fire pit. Their answer to that was the pieces had rust on them, so it was old damage. The sub responsible repaired my firepit at no cost to me.”
JOMA: Mistakes happen and JOMA replaced the fire pit and the subcontractor responsible re-constructed the entire brick patio at no cost to the homeowner.
ISSUE 3. “Air conditioning/heat unit was installed at an angle. Project manager said, that it would be fine...just a minor adjustment. Nope ..the entire unit was installed incorrectly both inside and out and bolted to the wall. It took a full day for to repair.”
JOMA: Due to scheduling constraints the mini-split HVAC unit was temporarily installed so that another subcontractor could complete their work. This was explained to the homeowner. When the HVAC subcontractor returned the final installation was completed and the unit was installed as per manufacturer specifications.
ISSUE 4. “One of the sunroom windows was framed at an angle. Five different sub contractors had their hands on that window. Each one saw the error, but not until the interior was finished did I see the error. All that work had to be torn out...framing, siding, brick, millwork, and painting”
JOMA: The siding and brick had not been completed and while it should have been corrected earlier, the window was reset at no cost or inconvenience to the homeowner.
ISSUE 5. “The ROOF was completely a MESS. The project manager was given 3.5 months to get the roofer back to fix the mess. The gutters could not be put on until the sloppy roof was fixed and brought up to code. The project manager had great difficulty understanding what the problem was with the roof. We hired another roofing company to repair the mistakes and bring the roof to code. We paid $1,125.00 and JOMA finally settled with us by paying $562.50.”
JOMA: This was not a code issue and it did not affect the completion of the project. The roofer was not given a chance to come back and repair the deficient drip edge and the homeowners decided to have another roofer make the adjustments. At our final meeting, as a gesture of goodwill, we offered to split the cost with the homeowner.
ISSUE 6. “The project manager failed to have insulation and a vapor barrier laid under the tile flooring. Near the end of the project, a crew came out to my house and cut through the original foundation and brick so that they could install insulation and a vapor barrier which was required by county code.”
JOMA: Cutting through the foundation of the home to gain access to the new crawlspace was the plan from the beginning and it wasn’t necessary to do it any earlier. The scheduling of this was not overlooked and it didn’t affect the completion of the project.
ISSUE 7. “The project manager knew that the "red brick" on my house needed have a best match of new red brick. He waited 4 months into the project before a brick contractor came to my home to select brick. So I selected the best match they had. Then the brick I selected was promised to another job, and the remaining brick was not the best quality. So the next firing was 6 weeks from March 1. That should have been the 1st order of business....but JOMA dropped the ball again. This resulted in another delay due to poor planning.”
JOMA: There were multiple meetings regarding the brick early on in the project. The final decision was signed off by the homeowner one month prior to scheduled installation. We confirmed with the supplier and shortly thereafter we were informed by the supplier that they had an internal miscommunication and our brick had already been scheduled for a non-JOMA project. This did cause a delay on the exterior finishing but the interior was able to proceed as scheduled.
ISSUE 8. “Our yard was completely destroyed by pickup trucks, construction equipment, and littered with construction debris. JOMA was required by code to grade the yard for correct drainage and reseed. We needed grass not seed. Therefore, we contracted with their subcontractor to grade the yard and lay zoysia sod for $3600. JOMA issued us a credit for what they would have paid for the grading and seed. The credit from JOMA was $120.”
JOMA: Our contract did not include any landscaping and we were not a part of any discussion or negotiation with our subcontractor to provide services outside of our contract. We credited them the amount that was included for what is required by the county for ground cover.
ISSUE 9. “JOMA estimated that this job would take 3 months. The actual time was 7 months.”
JOMA: This project began at the end of November, 2019 and was scheduled to end in February. We begin projects throughout the year and we are typically able to make adjustments due to weather variations. Compared to the average rainfall for our area, December was 58% above normal, January was 190% above normal, February was 226% above normal and March was 155% above normal. Despite those elevated rain totals and the complications that arose, we were able to complete the project in 5 months, not 7 as the homeowner indicated.
ISSUE 10. “The project manager was unprofessional and misled us with falsehoods about followup to our issues and concerns.”
JOMA: As referenced above, remodeling can be a stressful and imperfect process. We must constantly adjust and adapt due to factors that are often out of our control. Most of our time is spent minimizing the effects of those factors as much as possible all while keeping our clients updated and the