This review is based upon my own personal experiences and my own personal opinions. Unfortunately, we did not have a good experience in working with Messer on our large scale home renovation. Our experience was personally very painful and difficult. In our opinion, the quality of work was disappointing by our standards. We feel the attention to detail, follow-through, and level of execution was inadequate. When we addressed these issues with Messer, we felt their response lacked respect and professionalism. I also felt that Messer did not have the desire to do the very best job possible and leave our house looking fantastic. Instead, it felt like they were rushing off the job and it seemed to us like they cut corners wherever they could. On various occasions, Messer gave conflicting reasons as to why our fireplace plaster was cracking around the firebox and as to why our fireplace has large gaps between it and the flooring. We proposed solutions acceptable to us to correct some of Messer’s most noticeable mistakes. Unfortunately, Messer was unwilling to correct these issues in a way that was suitable to us. They offered to add trim around the fireplace to hide the large gaps and trim around the fireplace box itself to hide the plaster that is cracking. We chose not to pursue this as we felt these were shortcuts that did not address the underlying issue of why the plaster is cracking in the first place. Overall, we feel unhappy with the work Messer performed. However, the worst part of this experience for us has been the contentious relationship with them. We have felt unheard and disrespected as clients of theirs. We feel we’ve been treated very poorly by MDC. Based on our experience and personal opinions, we do not recommend working with Messer. Given the opportunity, we would go back in time and work with another builder in a heartbeat. I'm more than happy to share all my photos and video evidence along with all our email communications to verify all my statements above.
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