Roeser Home Remodeling

One of the challenges of our industry is a scenario like this when all we want to do is give our clients what they want, while considering the means to do it. Sometimes that means doing a lot of work upfront, just to find the project is not feasible. We share your frustration that this process did not go the way we all wanted. Though, we are confident that we were honest and gentle in our approach and to say we indicated we had “no legal responsibility” to return the funds is simply untrue. Those were your words and that is not who we are.

The point where we were in the Design Agreement phase is last step before construction. We have followed through and committed fully in the planning, organizing, and meetings had for the preconstruction portion and Design Agreement deposit is to cover exactly that. To assume we did not earn the 4% design fee is an example of being unaware of the work that goes into preparing for a project. This is why we set up a conference call immediately when you brought your concerns to us, so we could speak transparently. If you decided to move forward, that 4% deposit would have been applied to the construction contract. Even though you chose not to move forward, in good faith, we released the Engineer’s report and the drawings to you because the deposit covers those and were a large portion of the cost of the deposit.

Upon our first meeting, we were informed that the system was not working properly. Many times, an HVAC unit can be re-directed with their loads, but there is no way we can know what the unit can handle until we have a trade-walk through (which we did) and run the load. We rely on our HVAC trade partner because he is an expert who has the resources to dive into the system deeper than the eye can see. This case was not an oversight, rather a mistake on the initial installation by your HVAC company. The system is too big for the house and it is the reason you are getting moisture on your second floor. We feel your frustration is better directed toward the actual root of the problem.

The 20% increase to the proposal comes entirely from the change in the HVAC scope after what we learned during the trade walkthrough. We know it is disappointing and know the cost of the proposal was the determining factor. Had we not found what we did during the walkthrough and include the price of the solution in the contract, this issue would have revealed itself inevitably. We feel we were proactive, diligent, and transparent in discussing this with you to save a financial surprise in the middle of a construction project.

Thank you so much for your kind review! It's homeowner's like you that make our jobs so rewarding and fun!

Thank you so much for you nice words. We are thrilled you are happy and it is such a pleasure to work with wonderful people like you all!

Thank you for your nice comments! We hope you enjoy your kitchen for many years to come.

Thank you so much for your kind words! We strive to provide lasting value to your home. We hope you enjoy it for many years to come!