V.E.R.A Construction inc
Laval, Quebec H7L
Aluminum Siding, Attic Restoration, Barn Design & Construction, Baseboard Installation, Basement Remodeling, Basement Waterproofing, Bathroom Remodeling, Brick Masonry, Brick Siding, Concrete Construction, Concrete Repair, Crown Molding Installation, Deck Repair, Demolition, Drywall Installation, Exterior Door Installation, Flooring Installation, Foundation Construction, Foundation Repair, General Contracting, Home Additions, Home Extensions, Home Remodeling, Insulation Installation, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Linoleum Flooring Installation, Masonry, Outdoor Kitchen Construction, Shower Installation, Siding Installation, Siding Repair, Sliding Door Installation, Spray Foam Insulation, Subfloor Installation, Tile Installation, Vinyl Flooring Installation, Water Heater Installation, Wine Cellar Installation
Most Complex rough structure award.
We have carefully investigated your file to determine what could have went wrong to negatively impact your experience with us, for what we sincerely apologize.
As you mention in your review it did take two weeks to provide you with the Quote, but what was not mentioned is that the contact email address you have provide us was wrong, and after we have contacted you several times by phone we were finally able to get the right email address from you and emailed you the Quote within an hour.
Regarding the contract signing and starting dates. During the phone conversation with you, you have indicated to us that you don’t agree to our payment schedule outlined in our “Quote” and that you would like to create your own. Since you are dealing with VP’s, CEO’s and Directors of fortune 500 company’s on daily basis, you probably already know that company policies are the same for everyone and as much as we would like to, cannot be changed or rewritten to the demands of each customer. Unfortunately since we did not come to agreement on our contract terms, we weren’t able to proceed with the singing of the contract, and therefore we could not reserve the starting dates for your project.
We do admit that it was our project manager’s fault to verbally discuss with you potential starting dates of your project prior to signing of the contract.
As much as you are we are saddened not to have you as a customer, please let us know if there is anything we can assist you with.
Unfortunately we became aware that you have a practice of employing people without proper certifications and or insurance.
As a responsible contractor it's our duty to protect our staff and reputation and hence instead of reporting you to the proper authorities we made the decision to not work on this project. The decision was made prior to signing any agreements.
We would like to ask you to correct the review, as it does not reflect the quality of work but rather our unwillingness to work on this specific project.