Ensminger Builder, Inc.

It's unfortunate that this venue allows people to vent personality conflicts.
I am a 46 year career professional. My Mother taught me "If you don't have anything nice to say don't say anything". That's just bad manners.
I can say with a clear conscience that much of what Mr. Hartman said is simply not true.
I want to thank Mr. Hartman for making the point that we do return without questions even for people that have no respect or understanding of this trade. There is always two sides to a story!
Our goal is to complete all projects to the satisfaction of our customers. We are very fortunate to have many more satisfied customers than NOT.
I provide a very complete yet easy to understand contract that protects my customer. Most people feel safe and confident in our working relationship. Incidentally, Mr. Hartman hired my "incompetent" subcontractors right after we completed his project.

At Ensminger Builder we start out doing our best. We work with the owner's budget, material selections and personalities. We want what they want - a job well done! A job they can brag about and a job we can use as a reference.
It truly troubles me when a customer has any concern at the end of a completed project. It is a fact that in 42 years of business we have had only a hand full of concerns. Whenever I am made aware of a concern, I address it.
Building is an evolving industry, with a steady stream of new products and installation methods arriving every day. The product used at the time of this particular installation was new technology - it has been greatly improved since. The application was completed according to the manufacturer's instruction. Hidden fasteners were used when possible, the only exception being at starting and stopping points. The rubber, to which this customer refers, was used to protect the top of the floor joist.
Any mold or mushroom growth is due to lack of care. All materials need to be cleaned once a year, more if in a damp low-light area.
It is not possible that the deck could have fallen down. Parts may have come loose, but the deck could not have fallen off the building. We are always available for follow-up with our customers.
Any additional costs would be a result of change orders requested by the owner after the initial contract agreement.
This customer has chosen, not only once, but twice to complain about the same concerns. Many of the facts are wrong including the original installation date. The project was completed 11 years ago. There has been no call to address the concerns directly with me. Instead, this customer has chosen to address the disappointment in a public forum.
I take personal pride in returning to meet with customers as many times as necessary to respond to their concerns and questions. Sometimes products fail. Occasionally, a mechanic will have a bad day. Forty-two years of success in the building business means I take care of things like that.
I encourage all of my customers to contact me directly about their concerns, and I take extra care to address them.
Please take the time to visit my website at www.ensmingerbuilder.com or call me at 717.520.0882.
Customer satisfaction is the most important outcome for ALL of our customers.