STUDIO JOELLE

It was a pleasure working with you Sean. I hope you'll enjoy the wonderful space we both created together!

Thank you Monica for your kind words, participate with you as creative support teams for the Alessi group was an honor and a great experience. Thank you for involving me.

Dear “Client”

•If indeed you are one of my clients could you kindly identify yourself? I have no idea who you might be including the scenario described below. In any case I will be more than glad to reply to each of your points above.

•We do our best to be responsive and work quickly. We always deliver what we promise and reading your words seems that you have you approved our design and with satisfaction..

•We never purchase product on the client’s behalf without his signed approval and request full deposit in advance when we manage those orders.

•We do work with flat fees or hourly fees and depending on the project, the client's budget and work involved we charge and extra 12% to 15% administration fees from retail price when we purchase on behalf of the client .

•Were you charged administration fees?

•We always respect the client’s budget and give several item options with different price ranges for him to choose from

•Were our offered proposals by us within your overall budget? I find it hard to believe that we passed.

•Our sophisticated online software gives the client the option to approve or decline any of our suggested item giving him full control over the project costs room by room. He has 3 days to approve or decline those item in order to secure market prices except for custom made. items.
The approved items are then turned into an invoiced and for this he declined a second and third option is offered as replacement based on his comments.

The client has even an option to comment under each item for replacement, price or other aspects.

•Did you approve or decline or comment below the items we proposed?

•In our letters of agreement we make sure to let them know that as designers do have no control over market price fluctuation from large on-line retail stores and mega distributors such as Wayfair or similar sites. Their discount policy is related to the million- dollar-businesses they do with wholesalers or manufacturers on a daily basis.

•When our clients comment on differences and fluctuations we have always managed to match the online prices because our administration fee covers those differences.

•Now when you say you would have saved hundreds or thousands of dollars if you had ordered the items yourself. My question is how would you have been able to order the items we selected in an elegant composition, color palette, floor plan with exact measurements , detailed proposal with quotes if you hadn’t hired us?

•Should you have read our FAQ ( read below) handed with the Letter of Agreement you signed, maybe things would have been clearer for you.

•At last would I have known your identity I would have surely tried to reach you and sort things out as in my 30 years of career I was never confronted with such a situation.. The main purpose of our work, especially during these challenging times is to help our clients and this we make a priority into our daily life.

At last, I wish you would have really reached out with an honest call and things would have certainly been sorted out.

Best regards


REVELANT FAQ
•CAN I SHOP ON MY OWN? You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget.
•HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval on Studio Projects along with full payment is required to place an order. No item will be ordered by Designer until Designer receives signed proposal and full payment.
•WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
•DO YOU CHARGE MARK-UP ON PROPOSED PRODUCTS? To cover my overhead, unexpected risks and costs of simply keeping my business open and improving, I charge a mark-up of the sales price that varies from the manufacturers, distributors, dealers, online accounts I choose to buy from.

Thank you Sion and Bella, It was a pleasure working with The Juice Theory project, looking forward to the next phase post-Covid-19.

Thank you so much Neveen for your wonderful review. You are quite great clients to work with because you know exactly what you are looking for making a designer's life as easy as it can be. You have great taste and fantastic charisma. Thank you for the opportunity!