Building Pro

These people stole $24,000.00 from me. Do not use this company. And never pay a company that asks for money upfront. If it’s a legitimate business they will have all the money nessasary to cover costs up to completion. Then you pay!

We were very happy with Building Pro for the remodel of our kitchen and master bathroom. We enjoyed working with Karin and Nick to create a new design and depended on them for detailed choices. The people working in our house were courteous, pleasant and trustworthy. We had constant communication with quick responses before, during and after the project. The end result is even better than we imagined our could have designed ourselves.

Things that went well on our bathroom remodel: -Karin was great to work with. She talked to us about what we wanted (particular finishes, our budget and what options were easiest to clean!), helped us select products that would meet those needs, and was helpful with my follow up concerns and questions along the way. She was very professional and responsive when I expressed frustrations as well. -I tend to want to analyze and compare all my options before making decisions, so hiring someone who could narrow it down for me made that a much easier (and quicker) selection process. -The finished project turned out very nice. The cabinet they installed to be my linen closet works great for what I wanted. The finishes we selected on everything look great. The Onyx shower surround is so much nicer than the one we had, and seems to be much easier to clean. The light fixture is pretty. The new vent fan works much better than the old one. I love the shape of the new sink and of the built in shower nook to hold the shampoo and stuff! The look of the built in medicine cabinet is just what we asked for (though I overlooked the fact that it was plastic in the original description and was not as excited about that when it arrived, but it met the criteria I gave her in selecting the item so had I noticed it, I may have decided to go for it anyway based on that). -The installers all arrived within the times they gave us each morning, so that was helpful. Things that could have gone better: -The project was delayed from our original start date and we were not notified of that until I called on a Friday to find out what time they would be here Monday. Karin said she didn't do the scheduling and didn't know I hadn't been informed, so somewhere there is a misstep in the communication process. -The way things were scheduled, it could not have been done in 4 days. The demo day took a couple hours and then they left and nothing more was done that day. There were several days that I thought they had plenty of time to have done more work, but they were gone earlier than expected. -My original chosen tile was backordered from the manufacturer and we didn't find that out until they were supposed to be installing it. (Though Karin helped us find a replacement option that was in stock so we didn't have to wait another month for the original tile to arrive). -First the wrong shower door arrived at their shop and they had to wait for the correct one to arrive. Then the installers broke the shower glass when installing it, so that got delayed a week as well. While the shower installation was delayed, Karin offered to bring us out a curtain and rod to use so we could use the shower in the meantime, which while it was another frustrating delay, I appreciated that they tried to minimize our inconvenience. -I had some concerns about the details of the installers work (missed section of grout and then new application didn't match color exactly, upside down light fixture, some messiness on the grout application, etc...I'm a perfectionist). However, when I brought it to Karin's attention, she made sure it was corrected for us. -I also had her follow up on a number of issues that weren't clear to me (when things were happening, whether things had been forgotten or just not done yet, etc). Things seemed to be left at the shop a lot instead of them arriving with everything they needed: shelves for the cabinet, our toilet paper holder, the correct shower head, etc. It seems they could be more organized as far as that went. But everything on my list was handled by the end. -So a project we expected to take 4 days, started 2 weeks later than anticipated and took around 3 weeks to complete. Our bathroom was at least partially functional the whole time, but it was still frustrating when we needed to use it. Overall, considering the horror stories I've heard about remodeling projects with constant delays, messes left behind, damage, etc. Everyone was pleasant to work with, we had no issues with any of the workers. I think our few issues with communication and delays were not too bad, though of course I would rather it have been completed more quickly. I'm happy with the results though. My bathroom looks and feels much bigger, cleaner, more usuable and vastly updated from what we had when we moved in.

I wish I could give a 10-star rather than just a 5-star review, that's how amazing this experience was. The customer service was impeccable and the workers were fantastic. Mike Ross, along with the rest of his team, was responsive, knowledgeable, and professional. Karin Ross, designed our dream master bath. She is fantastic!! Very knowledgeable in interior design. She went over the design with us in every detail, and made helpful recommendations and was great to work with. The whole team is great with communicating and we never felt left in the dark about what they were doing and how it was all turning out. They quoted the job at a fair price and there were no crazy surprises along the way. We LOVE our dream master bath. They do the best work and we cannot stress enough how highly we recommend this company.

"SIMPLY STUNNING" is the description that I us for my three beautiful new bathrooms expertly remodeled by the professional team at Building Pro. This was a dream team for the entire project of remodeling and updating my master bath, the hall bath, and the powder room. Karin Ross provided professional decorating advice, practical suggestions for modern style in selecting materials from lighting to tile and fixtures. She was always available to answer questions and provided wonderful suggestions for quality finishings. The project stayed on deadline and budget, and Karin and Nick were always available for support. Bob and his crew were entirely professional and meticulous in the work and daily clean-up. In addition to the bathrooms, we also updated the counter top and back splash in the kitchen. At Karin's suggestion, we now have a gorgeous Cambria quartz counter top that has transformed my dated kitchen into a showpiece. THANK YOU Building Pro. I highly recommend this company for any remodeling project.

I work with Building Pro on a regular basis. They do quality work and are very professional. Karin's positive energy make her a joy to work with. I highly recommend Building Pro.

Karin was very instrumental with her design and decorating skills to help with master bath and bedroom remodel. I had a vision of what I wanted and she took the lead. Karin has great taste with putting all the colors, textures and products together which made it easier to choose. I would highly recommend her designer skills!

Our tiled shower was just finished yesterday and we are extremely pleased with it. It has by far exceeded our expectations. We highly recommend Building Pro to anyone who is looking for a great value and outstanding work. Mr Ross was first & foremost the reason we went with this Co. He was our first contact with this company and is the reason we chose to do business with them. He gave us a easy to understand breakdown from start to finish of what it'd cost us to do the tiled shower we wanted including new fixtures. Compared to some ridiculous proposals we had received from some other companies we thought his was fair for what we were wanting to have done. He was able to setup financing for us also which was another reason we decided to act now. He told us it'd be 3-4 days & it was 3 days and 1 morning. So as I close take my advice & hire him & his company, they do outstanding work and we couldn't be happier.