Excell Granite

Know who you are doing business with! Roland and Mylena (owners) are not the people I thought they were. I have worked with Excell for over 10 years. I have rental property and have rehabbed approx 15-20 homes where they have installed the granite. They were my go to company. We never did contracts or estimates, I called them, we discussed the price, they did the work. I considered them friends and we had a great working relationship. NOT ANY MORE! We took 2.5 feet of water in our personal home from Hurricane Helene. Same agreement as before... we went to Excell , picked a slab before agreeing on a price, no signed contract, and we gave them a deposit. I don't ever do business without a contract, but with Roland and Mylena we had a 10 year relationship, I trusted them. What we didn't know at the time was that our contractor that was putting our home back together wanted us to use his granite company. I went to Mylena, explained to her what happened and asked for the deposit back. She said yes and that they would mail me a check. When I received the check they held back a large portion (about 50%) of the deposit. After many attempts I finally reached Roland and explained to him our situation ( no contract, a handshake relationship for over 10 years, obligation to contractor to use his granite company) he eventually sent me another check but still held back $1000 of a $4,000 deposit. I pleaded my case again with Roland, our 10 year relationship, loyalty to Excell, damage to our home and personal cost of home repairs, no contract type of relationship... Instead of talking through it and explaining his side, he hung up on me twice. So here we are. They will not talk with me and my only recourse is to share my experience here. When people show you who they are you should believe them. They have a large showroom, nice products, fair prices, solid installers... They are good business people. My issue is their character. Should I have signed a contract ? YES! Should we have talked about process, cancellations, warranty...? YES! I will never make the same mistake again. They have shown me their true colors. Loyalty , 10 years of business, many referrals. personal relationships, and our personal friendship, our out of pocket cost to put our home back together mean absolutely nothing to them. In business character, loyalty, and relationship matter. At Excell granite they mean nothing.

I’ve been coming to excell for the past 5 years for all my renovations. Not only do they have such a breathtaking selection of stones, they are also so welcoming and helpful. When it comes to my home I’m extremely particular, but i also don’t have much of an eye for design so when i first started looking Excell stood out to me because Mylena was so helpful and patient. The customer service made my whole experience a lot less stressful, and kept me coming back! It’s a must see collection, and I’ve never been disappointed.

Bait & Switch! DO NOT BUY HERE! I purchased bianco dolomite counter tops to be installed. They installed a much lesser product. BBB tried reaching out to resolve because I wanted what I purchased and they wouldn't respond. They threatened me with a mechanics lien, so I had no choice but to pay for a product of lesser value.

Excell Granite did an amazing job from start to finish. They installed granite in our bathrooms, kitchen, laundry room, and bar area when we built our new home. They were professional, and helped us envision the design we were coordinating with the rest of our finishes. Roland & Milena have our business for life! Highly recommend!

We use Excel granite to retrofit are kitchen counters I found them to be very reputable competitive pricing and very conscientious in installation although there were some problems they were immediately taken care of and remediated to our satisfaction They did a great job

We chose Excell Granite when we saw their beautiful calcite stone slabs and met with the owner, Mylena. We were very happy with Excell's workers and Mylena went out of her way to ensure the best experience of installing a very large counter in our new kitchen. After four months of both my husband and I cooking passionately our calcite looks like new. I highly recommend calcite unless you clean up the following day lol!

Simply the best selection around. No one beats their marble and quartzite options. So many to choose from. If you want something different and unique this is the place to go. Especially if you have a home with a high level of finish. Mylena and Roland are a classy couple with great style and expert knowledge of product, cutting, and pattern placement of natural stone. Their staff have all been professional, respectful, kind, and knowledgeable as well. My little kitchen turned out fabulous please see before and after photos. I shopped around endlessly before meeting mylena and was told most places I wouldn’t want to put genuine marble in my kitchen for maintenance reasons. Quartz just can’t compare to the look and feel of real stone in my opinion and Mylena and Roland offer a sealant with a warranty. I can tell you after one year of use and no extra careful action taken when cooking with sauces or wine, I have no stains whatsoever. I have recommended excell to family & clients since and all have been happy as well.

It turned out that what I was looking to have done Excel Granite didn't actually do. BUT they went out of their way to help me with my search. Kudos to Phyllis T. !! A staff that truly cares about their customers. Which I think is harder to find these days. I will definitely be using them in the future if I need any tile work performed. Thanks again, it was much appreciated.

All along the way we were impressed by the quality, variety and prices provided by Excell Granite. Our counter tops are the center piece of our project and were the first thing we selected as we went through our renovation process. We are delighted with the results. True professionals sold, fabricated and installed our beautiful stones.

We were very pleased with both the quality of the stone and the professionalism of the staff. They helped educate us on what would best suit our needs and the process was very easy.

The Job was done completely start to finish with total Professional Installers. They came quickly work in a professional manner. The job was Beautiful. I would and will recommend this company to anyone who needs First Rate Quality!

I can not begin to tell you how happy I am with the job Excell Granite did for me. My kitchen and Island turned out perfect! We had a hurdle to overcome a long the way, but Excell made it happen and everything turned out great! Could not be happier. And I have to mention this, they showed me a lighting system that goes under the marble on the island, I'm so glad they did, because I decided to buy it and now I have an island that the LED lights shine up and thru the translucent marble, it is truly stunning and will be a conversation piece forever. And their customer service is second to none. Mylenas design turned out extremely well, so well I am am using her to help me decorate the rest of my home. This is a family owned company with their own quarry in Brazil, so they put their heart and soul into everything they do. I just can't say enough good things about them, Thanks again Excell Granite, you're the Best!