Bathroom Remodeling, Cabinet Refacing, Custom Bathroom Vanities, Custom Cabinets, Custom Countertops, Custom Kitchen Cabinets, Kitchen Remodeling, Drywall Repair & Installation, Remodeling
Allen, Carrollton, Frisco, Little Elm, Mckinney, Plano, The Colony, Aubrey, Lakewood Village, Lewisville, Oak Point, Prosper
Best of Houzz 2012, 2013, 2014, 2015 Remodeling Magazine's 2012 Remodeling 550, 2012 ARC Award Winner, Angie’s Super Service Award 2011, Dallas Market Leader Award 2011, National Association of the Remodeling Industry Member, BBB Member, National Kitchen and Bath Association Member
We regret this negative experience for our client, and for our team members. Although, we don’t have any report at all of anyone being physically injured.
Because we were not acting as the general contractor, this experience was definitely not our norm. It is the very reason our standard projects have one of our construction professionals assigned to lead the building process in the most efficient manner. When it was evident this project wasn’t working out well for either party, we decided to refund a portion of payment for the scope of work that we both agreed not to complete in order to reach an amicable resolution.
This client chose to operate as his own general contractor, which created exorbitant scheduling delays, which ultimately resulted in several labor and material cost increases along the way. In addition, on several occasions, we installed electrical items, and upon our return to the house, we found that the homeowner decided to make changes to the electrical items on his own. As we were required to address/fix the newly moved items, we presented the additional cost associated for these changes to the scope of work. The client disagreed, but continued making changes to the items in our scope of work, and moved plug locations on multiple occasions.
We performed the work as detailed in our original agreement. The project was properly permitted with the local code enforcement, and all items were installed according to specification. Our completed work was inspected and passed by the city’s local code authority.
We work according to each city’s code requirements, with experience rooted in tried-and-true industry best practices. We value every one of our clients’ experiences and hold ourselves to working with the utmost integrity. Our team members work hard every day for happy clients to deliver on hundreds of construction projects each year. We regret that this didn’t go well for any of us. Thank you again for your feedback, and we wish you the best.