Lights Online

Terrible customer service. I wanted to return a light i bought online because it was not the correct one. I emailed them and they acknowledged that i wanted to return the product. I did not receive any return labels or emails with return labels. After a few days i called they customer service and was always sent to an answering machine. After another week none of my messages were returned. Once i finally got someone on the phone, they told me they would not accept my return because it was over the 30 day return policy.

I have bought several lights from them in the past and just last month got 2 ceiling fans from them. They always ship quick and have great customer service.

I placed an online order through your lightsonline.com site on March 26th for three Campanile lights at the advertised price of $94 each, order totaling $253.80, six days later I receive notice of refund due to the item being "out of stock". When I visited the website to check on the availability, sure enough, they are in stock just at a much higher price. It's pretty obvious to me someone made an error when entering the online price and Lights Online refuses to honor the advertised price I paid. When I called customer service, a man named Bryan continually interrupted by saying over and over "we're not fulfilling this order. we're not fulfilling this order. we're not fulfilling this order". They keep claiming my items are out of stock and yet they are still available, listed as "in stock" on their website. I offered to be put on the backorder list, "we're not fulfilling this order". I don't appreciate bait and switch, I don't appreciate being spoken to like a child and I really don't appreciate being lied to.