I initially contracted RJ Landis and Company to do some remodeling work on my residence in 1998, based on their impeccable reputation and the obvious subject matter expertise displayed by Ron (Landis) during the initial interviewing sessions. As a result of the overwhelming success of this project, which included remodeling two somewhat dated bathrooms, I again contracted the company in 2008 to perform a major expansion and remodel. The most current remodel included updating a front entrance, adding a family room, remodeling a living room and kitchen, matching existing and new hardwood floors, remodeling a screen-in porch, and upgrading all associated electrical and plumbing services. Ron was also instrumental in securing a quality landscaping partner to create a new landscape design and lay a new patio, as well as provide a quality sub-contractor to repave a blacktop driveway with concrete. Given the dating of the home's design paradigm, this breadth of work would represent a formidable task for any remodeling company. In an attempt to avoid any digression, I'm going to focus my remaining commentary on the suggested topics listed on this site by speaking to the following:
1. Did your design solve your needs?
Perhaps the most notable of the many skill-sets exhibited by Ron is his ability to translate the customer's concept into a functional and aesthetic design. Ron's initial suggestion, which turned out to be good advice, was to create a design that maintained the natural flow and feel of the home, in effect creating an homogenous environment that challenges the observer to differentiate between the original structure and the updates or additions. This approach strikes me in may ways as analogous with creating a tapestry, where new threads are woven together with the existing fabric to create some sense of harmony in the end result.
2. Did the organization of construction process accommodate your living patterns?
Ron was very capable at orchestrating the different activities required to complete work in an organized fashion. In his doing so, we experienced minimal disruption. This can be an extremely difficult task, especially when remodeling a fundamental system, such as a kitchen. The work was scheduled in such a way that down-time was kept to a minimum. It occurred to me during the process that one could easily underestimate the importance of this issue, and consequently I'm very thankful to Ron for taking the initiative to make this transition as comfortable as anyone could reasonably expect.
3. How was the quality of the workmanship?
This is a difficult answer for me, in that its easy to show, and much harder to explain. There was a great deal of meticulous work involved in our update, far too much to adequately cover here, and the Landis team consistently met or exceeded our expectations. The implementation team is, in my opinion, a group of gifted artisans that take great pride in performing their work. This is a rare scenario to find yourself in, and I can't emphasize enough the value e place on this work ethic.
4. Did employees and subcontractors respect your home?
This is probably the easiest question to answer. By the time the project was completed, the Landis team felt like extended "family". I don't know how much more I can say about this, other than the team treated my home much like I imagine they would treat theirs.
In summary, I found the project in its entirety to be well thought out and managed, and the results to be of the highest quality. In our opinion, the value added by the team throughout the project lifecycle cannot be overestimated. I'd like to take this opportunity to make the reader aware of one other situation that occurred. In 2010, we experienced a problem with one of the aforementioned bathroom shower floors we had redone in our original project, approximately 10 years earlier. At the time of this original project, Ron told us the structural work would be guaranteed. When the floor was inspected to determine the cause of the problem, it was determined that a lining had failed, and thus the problem was in no way related to the work performed by RJ Landis. In spite of this failure in the manufacturer's material, Ron took it upon himself to replace the floor at no cost to me. This is indeed rare, and serves to characterize the nature of my relationship with the company. I find I've developed the utmost respect for this organization, and I have total confidence in anything Ron tells me. The organization provides an extremely good value and return on investment for anyone interested in quality home remodeling. It's interesting to note that I'm sometimes asked why I didn't do some of this work myself, the "less costly" way, to which I consistently respond, "I did, I hired someone who knows what they're doing".