The Countertop Shop

Our experience with the Countertop Shop was top rate. Any issues that arose durning the installation was taken care of immediately and with no delay occurring. We would highly recommend them for the job.

Shelby was great to work with. My husband and I went, with no experience in this area. She walked us through our options, explaining everything we needed to consider. We picked our granite out that day and we're so excited for the day it would be installed. They did a great job of installing it and staying on the job until all was perfect. It is gorgeous in our new kitchen. Thank you!

We bought our house in May 2016. I have little to no experience with tile work so we hired The Countertop Shop to replace the tile in our bathrooms and replace the countertops in the kitchen and bathrooms. They were very helpful, friendly, and patient as we tried to figure out our style. They were also very willing to work with us by doing one bath at a time so we would not go without a bathroom. At first I was very happy with the work. The counter tops in the kitchen and bathrooms were and are still great. I have had no problems with them. The tile in the bathrooms, not so much. They looked good at first but, like I said, this is not something I have any experience with. Then I started to notice things that weren’t right. After studying the work for a month, I noticed a few things that were wrong; holes in the grout, tiles that weren’t straight or flush, different colored caulk right next to each other. They seemed like minor things so I called to tell them. I called at least once a week for several months, telling them about the mistakes I saw. It was frustrating because they would tell me how sorry they were and that they would get someone over to look at and fix any issues. Time passed, about 3 months. During this time I noticed more and more things that didn’t seem right. I kept calling and they kept telling me the same thing, and no one came over. I finally called and complained and asked if they could send someone different over to look at this (like a quality control check, which every good company I’ve worked with has done). A few weeks after someone (the one guy who did 95% of the job by himself) finally came over, unannounced, to look at the issues. What through me for a loop was that he was asking me what to fix. I told him several times that there were many issues and he kept insisting that I tell him exactly what to fix. Really? I should have just kicked him out right then but I was just hopping for all of this to be over. I showed him everything and he got to work. He did not fix everything I pointed out. He was there for a few hours that day and a few hours the next. There are still things that are not finished. I ended up calling them a few more times with no progress. At this point I am just to disappointed to even want them to finish the job, past experience tells me that it will just be the same. It has now been over a year. I was hoping for a good experience to teach me what to look for in tile installers. I got experience, it just didn’t turn out the way I had expected. No wonder my bathrooms aren’t on their website. I wish I could get my money back because this does not seem like $12K worth of good, quality workmanship. Here is a list of the problems: 1.Tiles are consistently not flush. 2.Grout was not properly or completely wiped off of the tiles. 3.Holes in grout were never filled. 4.Bull nose is not the same size in all areas. 5.Bull nose seams do not match up; very visible. 6.Mortar overflowing through the grout and, in some places, stuck to the tile. Mostly only visible when wet. 7.Edge tile in master bath does not match the edge tile in the hall bath. 8.Different color grout used in parts of each bathroom. 9.Different color caulk used in parts of each bathroom. 10.Poor quality caulk used in showers. Started coming apart after a couple of months. 11.Replaced drywall with thinner sheet and then had a ¼” gap filled with grout. 12.There is a hole visible to the side of the shower handle. I kept saying I wanted it fixed and the installer just pushed the handle and said,” there, you can barely notice it”. Yes, and break the plumbing as well. Thanks for that. 13.Tiles were NOT pulled from multiple boxes and mixed. The same exact tiles are clearly seen stacked next to each other. 14.Shower shelf (made from counter material) had large chip in it WHEN IT WAS INSTALLED. The installer can back and filled it in but it is still visible. 15.Some tiles were cut with a dull blade. The rough edges are visibly noticeable.

Love this place. They were very helpful and they have many many choices to choose from at reasonable prices. Shelby is wonderful at her job ! We are very pleased with our choices.

The Countertop Shop is the place to go to meet all your remodeling needs. We purchased our kitchen sink and countertops from them and couldn't be more pleased in our choice. Shelby Ashcraft was amazing to work with and truly listened to our wants and needs, all while keeping us within our budget. She even came in on her day off to help us because that was the day that worked best for us. She was extremely patient and kind and I love that she gave her own opinion as to what would look best in our home. Shelby stomped through the mud and cold rain with us to find the perfect granite and the guys were happy to bring in slabs so we could view them in different lights. Remodeling can be extremely stressful, but she made this part so easy and fun. I highly recommend using The Countertop Shop.

I hired The Counter Top Shop to install Granite Counter Tops for my kitchen and 2 bathrooms, install wood laminate flooring and carpet, and remodel and tile a shower that was in very bad shape. First their sales personnel were extremely knowlegeable about the products, current trends and made it so easy for me to make the choices that I usually dread! Then the remodeling began. WOW!! The Counter Top Shop made it so stress free. They scheduled in their installers all of whom were very professional, efficient and friendly. Their completed work was amazing and absolute top quality. T. J. Goodpasture is the prime example of superior customer service and customer satisfaction. I can not express how pleased and happy I am with the completed project and how proud to show off my newly remodeled home! I will definitely use T. J and The Counter Top Shop for any future remodeling projects.

Everyone at The Countertop Shop was amazing to work with! They have a wonderful selection at their store to see and feel what you are buying, and they have contractors they work with so we didn't have to find contractors to do the work for us. From choosing our countertops and backsplash to coordinating the contractors for installation, Stormee took care of everything for us. She made remodeling a much less stressful process than it could have been, and was very kind and professional. Our house looks like a completely different place. We put in new countertops and backsplashes in the bathroom and kitchen, as well as new flooring in the living room, kitchen, and laundry room. If I ever remodel again, they will be the company I choose to facilitate everything.

Everyone we were in contact with at the Countertop Shop was respectful of our time and ideas. They were courteous and and listened to all of our concerns as well as answering all of our questions when we needed their advice. They did a great job getting our jobs lined up and completed in a timely manner. We would highly recommend the Countertop Shop!!

Just had the most amazing experience with The Countertop Shop in Enid! They have a huge election of granite, tile, flooring, etc. They are very attentive in helping with selections and design. Truly a one stop shop that's all inclusive for your remodel or new build. Service was exceptional with my new and beautiful Moduleo Flooring.