MIG Furniture Design, Inc.

Hello Michael,
I am sorry about that, we never have this problem before... Please help me understand what has happened. Please post the date, area code and last 4 digits of your phone number so I will be able to check our inbound calls list.
Sincerely,
Gena
MIG Furniture, Inc.

Thank you for taking your time for the review Lenore!!!
Tim

I have to post our full email conversation to make it clear that customer rejected all our efforts to fix the problem. Please read to the end.

German,
Dropbox showing 404 error, would you please send me a picture showing damage (crack)?
Sincerely,
Gennadiy


German Abagyan
12/17/15

to me
The picture was also attached to the first email in this chain as .img file


Sent from Yahoo Mail for iPhone


Mig Furniture
12/17/15

to German
I do not see any damages on the previously attached picture (unless you forgot to attach one, the only picture I received is a cabinet itself). Please make a picture of the damaged part, I need to forward it to the manufacturer ASAP.
Gennadiy


German Abagyan
12/17/15

to me
See attached pictureInline image


Mig Furniture
12/17/15

to German
Got it, thank you!


German Abagyan
12/29/15

to me
Any word on when the part will be replaced?

From: Mig Furniture
To: German Abagyan
Sent: Thursday, December 17, 2015 6:18 PM
Subject: Re: Order 2592

Mig Furniture
12/30/15

to German
Hello,
Manufacturer closed at this time for New Year vacation, I will get their answer on January 7th. If they still able to manufacture this replacement door than we will load it into our next container arriving mid. - end of March, if not - we will fix it here.
Sincerely,
Gennadiy


German Abagyan
12/30/15

to me
I send you the picture two weeks ago. Is there a reason that you did not contact the manufacturer? I purchased new unit and would like to have a new, not repaired. Also, keep in mind that you gave me something different than I have paid for. And for sure, I didn't pay to have repaired wall units


Mig Furniture
Attachments12/30/15

to German
German,
1. All European manufacturers closed for the winter vacation from Dec. 21 till about January 6th. I got your picture on Dec 17, 1 day is not enough for large manufacturer to process your replacement request.

2. If you receive a wrong or damaged piece you should claim it ASAP to get it within reasonable time frame, our container left from Spar on Dec. 21, I would be able to load this replacement door into this container IF you claim it right after your delivery.

3. Now on we have to pay for your replacement because factory give us 48 hours gap after delivery done to claim all missing or damaged pieces, only in that case replacement is free. You did not send me any notices until Dec. 15.

4. Your wall unit has arrived in according to your order, you have rejected to install back panel and never mentioned it's wrong size to me until Dec. 15. You also reject to order the correct size back panel on Dec. 15. You been screaming at me (and at my partner some time before) when both of us was trying to help you, WHAT IS ACTUALLY WRONG WITH YOUR WALL UNIT?

5. Attached is Spar Hot line catalog in PDF format, same line as your wall unit, please check an entire catalog to see that OPEN LIBRARY UNIT DOES NOT COME WITH THE BACK PANEL, it is indicated on your invoice also. Library unit with back panel DOES NOT EXIST within mentioned line.

I hope this answers your questions.

Sincerely,
Gennadiy

Attachments area

German Abagyan
12/30/15

to me
I don't want to hear this lie anymore. Where is it coming from? Is it from your workers? I told it to your partner on the second day but this shameless person told me the same lie that I hear from you. Enough is enough, you make me sick for the money I paid you


Mig Furniture
12/30/15

to German
Enough is enough, you are right, happy new year.


German Abagyan
12/30/15

to me
Instead of all this useless writings can you give me a date? When?


Mig Furniture
12/30/15

to German
I already mention that -


German Abagyan
Jan 6

to me
We got new problem with your furniture. Now one of the glass doors fell apart. What should I do with it? See attached picturesInline imageInline image


Mig Furniture
Jan 7

to German
Hello,
We are sorry about that, what is the best date/time to bring a replacement door?
Sincerely,
G


German Abagyan
Jan 7

to me
Weekdays after 6pm or weekends all day.
Also, I found that glass on the other side is about to brake too.


Mig Furniture
Jan 7

to German
What is wrong with the other side?


German Abagyan
Jan 7

to me
All pieces of the wood frame are separating. You can see through the space between the pieces on the pictureInline image


German Abagyan
Jan 8

to me
Any word on this matter? One by one all pieces are falling apart or braking

From: German Abagyan
To: Mig Furniture
Sent: Thursday, January 7, 2016 7:08 PM
Subject: Re: Order 2592

German Abagyan
Jan 10

to me
See the picture of the second doorInline image


German Abagyan
Jan 21

to me
Gennadiy,
You told me that after January 7th you will have a date for replacement doors. Since I have already three doors on the wall unit that I bought from you to be replaced, I want to know when will you get parts and repair my furniture? Can you answer to simple question WHEH? It's unacceptable that you don't answer to my emails, your partner twice hung on phone on me.



From: German Abagyan
To: Mig Furniture ; German Abagyan
Sent: Sunday, January 10, 2016 11:56 AM
Subject: Re: Order 2592


Mig Furniture
German, We will send you a repair service on Tuesday, January 26th 1 pm - 5 p...
Jan 21

German Abagyan
Jan 21

to me
I am sorry, but I told you many times that it can be scheduled on weekdays after 5pm or on weekends at any time. Ones you already sent your technician at 3pm. I left my job to see replacement of broken door to defected that needs to be replaced. I hope at this time you have all three doors and in good condition.


Mig Furniture
Jan 21

to German
German,
Since you reject us to pick up defective doors I have to send you someone who can fix it at your location, the nearest day is Tuesday, January 26th 1 pm - 5 pm. Otherwise you would have to wait some time until weekend appointment is available.
Sincerely,
Gennadiy


German Abagyan
Jan 21

to me
I did not refuse to give you defected door last time. It's just frustrating to lose half a day to see replacement of broken to defected. I am sorry, but if you don't replace three doors I will have no other choice than to go to court. Remember that I paid $4500 and was waiting four months instead of three for the really low quality furniture. For half of that money I could get furniture at the same day from IKEA. So, for my money I want to get furniture that will not brake in a month.
Thanks, I better wait for the weekend or after 5pm. Please let me know when


Mig Furniture
Jan 24

to German
German,
There is only 2 ways to fix the problem:
1. Pick up all defective or damaged parts from you and bring it to the repair / service shop - you refused to give us this parts. After our phone conversation you have allowed our driver to take only one defective door.
2. Since first option have been refused by you we have to send you in-home repair service. Please understand that it may take some time to schedule your appointment for some particular date, especially on weekend.
Sincerely,
Gennadiy
MIG Furniture Design, Inc.


German Abagyan
Jan 25

to me
Gennadiy,
Ones again, you have to stop twisting my words, you never asked me to pick up defected/ broken doors, but in fact you replaced broken door to defected. Instead of twisting my words you better control what is being delivered.
Okey, can you fix that broken door and when you bring it to replace take the other doors?


Mig Furniture
Jan 27

to German
German,
For in-home service the nearest weekend appointment date available is February 13 and 14. If you agree please confirm the date ASAP, I need to set up an appointment in advance.
Sincerely,
Gennadiy


German Abagyan
Jan 27

to me
I am okay with the date, just not sure what means your "in home service". We agreed to replace defected parts. How are you going to do it is up to you but you are not making any repairs in my house. Month ago you told me that will contact the manufacturer and have new doors. That's what I expect


Mig Furniture
Feb 9

to German
Hello German
"in-home repair service" means nothing else but in-home repair, technician will come to you and fix all problems at your home since you refused to give us defective parts. If you also refusing to make any repairs at your home I honestly do not know what else I can do to fix this problem.
Sincerely,
Gennadiy


German Abagyan
Feb 9

to me
My home is not your repair shop and you should understand it. I told you many times and telling you again as we agreed you will contact manufacturer and replace all defected parts


German Abagyan
Feb 9

to me
I hope it will happen on this weekend. And you still did not give me date and time.


German Abagyan
Feb 11

to me
Hi Gennadiy,
I still did not get answer from you on when your technician will come.
Please respond


Mig Furniture
Feb 12

to German
Hello German,
What is the reason for our technician to come if you will not allow him to do the repair? German I write you long time ago that this line has been discontinued, Spar does not manufacture this wall units anymore, we are not rejecting to fix your problems but you also have to cooperate with us. We try to pick defective parts from you - you not allowed us to do so, we try to fix it at your place, even scheduled a weekend appointment for you which is not usual and you first agreed to, even confirmed an appointment and now on you are saying that you do not want any repairs at your place... What we have to do in that situation?
Sincerely,
Gennadiy


German Abagyan
Feb 12

to me
After two months you are telling me that theanufacturer discontinued this line? But you told me back in December 2015 that will order new doors(See email chain) and at that time it was in production. Even after termination of that line manufacturer should be capable to correct his product. It seems to me you never contacted manufacturer.
Month ago, when you replaced broken door to defective, you picked up the door and you did not ask me about repairs. Is the door that you picked up last time fixed, can you brink it tomorrow?
You had option to come after 5pm or on weekend and you chose weekend. Okay, I was waiting for this weekend two weeks and it looks like you are not ready again.
Also, we agreed on replacement but not repairs in my home to paralyze all our day.
You are asking about my cooperation, then I am asking you already two months. Come tomorrow as it was previously scheduled.


Mig Furniture
Feb 12

to German
Please look at my email from 12/30/15, I clearly write you that we will order the replacement only in case that manufacturer is still able to produce it, otherwise we will repair it here:

12/30/15


to German



Mig Furniture
Feb 12

to German
Tomorrow we will have a meeting with the Spar owner who is currently in US. If you prefer not to fix the defective parts but better get a replacement parts I will try to discus your problem with him personally. If he confirm the replacement we will be able to deliver it at the end of March - mid. of April. Please confirm ASAP.
Sincerely,
Gennadiy


German Abagyan
Feb 12

to me
So, your words clearly mean that you did not contact him in January and going to discuss is tomorrow? So much time was wasted, two months.
Anyway, talk to him and let me know tomorrow right after the meeting with Spar


Mig Furniture
Feb 12

to German
German,
We did contact manufacturer and get an answer that they can not produce any HOT units anymore, what I am saying that I WILL TRY TO TALK TO THE OWNER DIRECTLY OVER THE MEETING THAT IS SCHEDULED FOR TOMORROW, I am absolutely not sure on the result.
Gennadiy.


German Abagyan
Feb 12

to me
It's first time I heard from you today that they cannot produce three doors. What does it mean "I will try"? You sold me defected product and you are responsible for it. I don't need any favor from you. For the money I paid to you I want to get product in good condition but not something that will be falling apart in our hands, causing dander to us.
On this weekend, after two months I want to get what I paid for. If you cannot do it then return my money and take away your defected furniture


Mig Furniture
Feb 12

to German
German,
Just give me a clear answer what to do:
1. Fast way - fix it (repair it) at your place?
2. Fast way - Pick up from you and repair it at our place?
3. Long way and I can not guaranty it, can find out tomorrow evening - order replacements, if confirmed replacement parts will arrive at the end of March or mid. of April?
Sincerely,
Gennadiy


German Abagyan
Feb 12

to me
During two months I was asking you about replacement. Now after two months you are telling me that I should wait another two months? I am not going to wait to the rest of my life. Prepare my money and take away your furniture. Otherwise on Tuesday I am going to court.
This email will be presented as one of the evidences at the court


Mig Furniture
Feb 12

to German
German,
In my email 12/30/15 I clearly write you that we will ether order the replacement (if possible) or will fix your defective doors here, at the furniture repair shop. Please look again trough our email conversation below. We can not fix your problem because you do not want to cooperate with us.

1) Mig Furniture 12/30/15
to German
Hello,
Manufacturer closed at this time for New Year vacation, I will get their answer on January 7th. If they still able to manufacture this replacement door than we will load it into our next container arriving mid. - end of March, if not - we will fix it here.
Sincerely,
Gennadiy
----------------------------------------------------------------------------------------------------------------------------
2) Spar confirmed that they can not produce replacement parts anymore
----------------------------------------------------------------------------------------------------------------------------
3) We have sent you our delivery person who should replace 1 door that felt apart and pick up two other doors for repair. After 1 hour on the phone with me and my partner you have agree to give us only 1 door that felt apart and keep all other
---------------------------------------------------------------------------------------------------------------------------
4) Mig Furniture Jan 21
German,
Since you reject us to pick up defective doors I have to send you someone who can fix it at your location, the nearest day is Tuesday, January 26th 1 pm - 5 pm. Otherwise you would have to wait some time until weekend appointment is available.
Sincerely,
Gennadiy
---------------------------------------------------------------------------------------------------------------------------
German Abagyan Jan 25
to me
Gennadiy,
Ones again, you have to stop twisting my words, you never asked me to pick up defected/ broken doors, but in fact you replaced broken door to defected. Instead of twisting my words you better control what is being delivered.
Okey, can you fix that broken door and when you bring it to replace take the other doors?
---------------------------------------------------------------------------------------------------------------------------
Mig Furniture Jan 27
to German
German,
For in-home service the nearest weekend appointment date available is February 13 and 14. If you agree please confirm the date ASAP, I need to set up an appointment in advance.
Sincerely,
Gennadiy
----------------------------------------------------------------------------------------------------------------------------
German Abagyan Jan 27
to me


German Abagyan
Feb 12

to me
So far nothing was done. Prepare my money, I cannot wait anymore. Let me know when I can pick up my money


Mig Furniture
Feb 12

to German
German,
That will not help to fix your problem, you have to make a decision and let me know if you are going to accept our service or not.
Sincerely,
Gennadiy


German Abagyan
Feb 12

to me
Before it was my problem as you said. Not anymore. I have wasted too much money and my personal time on this issue, many times visited you in your office to get any answer.
Prepare my money or will see you in a court


German Abagyan
Feb 15

to me
Did you prepare my money? Answer to my question. Your silence will be understood as refusal to return my money


Mig Furniture
Feb 15

to German
German,
In my previous emails I have listed all possible options for you to go forward with and to provide warranty service. All these options have been refused by you.
Please review our store policy in the back of your invoice. We do not accept any returns for the special-ordered items. Your order is covered by the store warranty, please try to cooperate with us and not to decline our service.
Sincerely,
Gennadiy


German Abagyan
Feb 16

to me
You are a liar! Did you ever bring replacement part that was refused? Instead you replaced broken to defected. That's all you did in two months, replacement parts have never been ordered! You failed to correct the condition. You had enough time to order this parts


Mig Furniture
Jul 29

to German
Hello German,
You did not show up yesterday in the court so your case was dismissed. Nevertheless I want to inform you that after meeting with the Spar owner in February manufacturer agreed to produce 2 x curved doors for replacement, we have received it at the end of March, I been waiting for the court decision to complete this replacement. Regarding the cracked horizontal door - it can only be fixed, unfortunately they can not produce this item anymore.
If you still need to replace this doors please let me know.
Sincerely,
Gennadiy