Devine Bath & Kitchen

Stacy, thank you so much for the glowing review! It was a pleasure working with you and we are so happy with how everything turned out.

Hi Norma,

We absolutely understand your frustration, and we are sorry that this has disrupted your home. Our company has been communicating with your family on this issue and have taken steps to repair the problem. Your project was completed in January 2016, and you are correct that it is outside the scope of our warranty that guarantees quality of workmanship for one year. When issues like this arise past the warranty period, we make attempts to remedy the situation after assessing the problem first hand. Our manager was contacted by your husband on January 24th, 2020. Your husband informed our manager of the issue with your leak and that you had already hired a 3rd party contractor to demolish the bathroom to find the cause of the leak. We would have been more than happy to inspect and diagnose the problem ourselves, but there is little we can do when we are not included in remediation efforts and the problem in question has been completely demolished. Our manager spoke with your husband again on January 28th to discuss more details and offered to cover the materials cost for the repairs, despite being beyond our warranty period. Our manager asked for any photographs or documentation from your 3rd party contractor to perform our own assessment as well. At the end of that call we expected to receive documentation of the issue from the 3rd party contractor and proceed from there, but instead we received this review as our last form of communication from your family. We take these situations very seriously, and proceed with due diligence to gather all the facts and find a solution. Again, we are very sorry for your situation and hope we can continue our conversation offline to work towards a solution.