Nicolock Paving Stones and Retaining Walls

Installed 2200sqft of paver shield product. Entire surface has consistent pitting. They said color matching isn’t a thing and dime size PITS ARE OKAY.! We have replaced over 2 pallets and they are recommending to continue doing that. We are SO UNSATISFIED WITH OUR POOL DECKING. If you want good products backed by good service stay farrrrrrrrr away from this product.! Here is the regional managers email stating dime size holes are okay. Thier product is not as advertised 1. What is Nicolock’s position on pavers that have visibly large pitting/exposed aggregate on the surface? We will provide the replacement pieces that have pitting. 2. Can you provide peace of mind that the smaller pits will not worsen over time, and what does the warranty specifically cover if small pitting becomes larger? If a larger pitting would incur, we would provide replacement pieces as needed. Usually after one freeze thaw cycle any pitted paver would surface. 3. What standard does Nicolock’s Quality Control use to determine the acceptable size of a pit in the product? Any pitting larger than a dime would be considered a replacement. Minor dimples and blemishes on the surface are standard and do not affect the structural integrity of the pavers. 4. If pavers are replaced, what is the expectation regarding color variance between the original material and the replacements? Color matching for replacement pieces are not guaranteed with each batch have a variance.

Ordered nicolock pavers for a project. Almost 50% of material came broken from the factory. Sales guy told me they would have new ones made today and delivered to site tomorrow. They have now said late the following week at 4 the day before the pavers are supposed to be on site. I have a half done project i cant finish, or get paid for and a crew that has wasted 2 days now. They are costing me time and money. Won't be purchasing from them again.

bought some natural cleft flagstone pavers , 85% of order was destroyed and defective not by delivery , but color defects that was beyond just an eye soar. i have been waitng for a response for weeks. the rep told me they may not do anything about it they told me it was natural and would go away in maybe a year would you put this on your patio???

This is only a review of the quality of the stone not the installer. I had to get a 2nd shipment in after the use of my original purchase was laid down. The quality of the 2nd shipment was Very substandard. Not of equal sizing causing my wall to now have dips and spacing in places. Also a lot of chipping these stones create. The 2nd shipment was ordered, produced and sent directly to the supplier I purchased from. Due to this I would not recommend to anyone to use.

I am only reviewing Nicolock Paving Stones and Retaining Walls, not this contractor or any contractor. I did not use this contractor but am giving a Nicolock product review based on my own experience. The treads and caps are crumbling after only 5 months. Nicolock sent a rep who came out and admitted it is their fault and offered to replace about a quarter of the caps and threads that I purchased. They all show signs that they are going to all crumble. You can break them off with your bare hands! The rep commended my contractor for an excellent installation job. They refuse to pay any labor costs for their clearly and by their own admission defective product so they don't stand behind their product. What a disappointment! This company admitted they have had bigger problems than this, so what does that say? I told the rep that I wished I heard about that before. I have been promised by Nicolock that they would send a sales manager out and after months and two promises have yet to hear from anyone. They tell you all this on the inside page of the front cover of their catalog so read it carefully and beware that they mean it. They will not back their product up beyond exactly what is in writing and their product is from the photos I have and from their own inspection, a defective product that will cost me a fortune to correct.

Mojo's started working with nicolock products at the beginning of last season (2014). I have been on many estimates and I give my customers one product catalog, the nicolock one. I have had nothing but good experience with the products and their sales team. They are available at anytime they are needed and will do anything to help you with their products.

Ryan's Landscaping has been installing Nicolock Paving Stones & Retaining Walls for 4+ years. We are extremely impressed with the quality & color of their products. Further more their sales reps & office personnel are very helpful & supportive. Ryan's Landscaping highly recommends Nicolock Paving Stones for all your hardscape building materials & supplies.