I have purchased 3 AAW doors recently from Doors2go. Doors to Go provided good service and I have no complaints about them except possibly their poor judgement in choosing suppliers. I purchased solid wood doors that Doors To Go identifies as "Rustic Teak". AAW just calls it "Rustic Hardwood".. It is not Teak, It does not resemble Teak in color , grain , or properties,. It is much harder and I assume stronger than Teak. I plan to purchase one more of these doors. The wood looks OK with a dark stain, and I like the extra strength for an exterior security door.
My son purchased a "Mahogany" interior double door unit. Despite assurances that this was going to be Brazillian Big leaf Mahogany. The wood is not Mahogany, It's not any of the common substitutes that are sometimes sold as Mahogany by other unscupulous dealers. None of the local lumber yards could identify it.
The same wood was used to make the shipping pallet. ( I used some of the pallet wood to make a Bird house for the grandkids and had a sever allergic reaction, coughing and runny nose.) The wood is very hard, and has a tendency to split when nailed.
We trimmed the doors off the bottom and discovered that the core is a soft pine, not hardwood.
I need several several mahogany interior doors in a couple months for another project. They will come from a different supplier. You just can't be sure of what you're going to get from AAW.
We contacted AAW, Inc. regarding the ‘Rustic’ Hardwood that Doors2go referred to as Rustic Teak hardwood. Our representative at AAW, Inc. reminded me that the wood species of this very hard dense wood is ‘proprietary.’ A very special source of this FSC Certified wood is only used in the manufacturer of wood doors by AAW, Inc, the owner protects this information very carefully.
Mr. Ross did not report any problems with his order once it was delivered except; the wrong casing and exterior trim was shipped by mistake. He will be getting the correct Rustic Hardwood casing and exterior at no extra charge; as replacement. He can keep the casing & exterior trim that he originally received for other projects.
We also asked our rep at AAW, Inc. regarding the FSC Certified Brazilian Mahogany ‘interior’ doors his son ordered. It is indeed Brazilian Mahogany. Engineered stiles and rails with 3/16” Brazilian Mahogany skin with hardwood lumber core. Every single sheet of Brazilian Mahogany covering (skin, not thin veneer) is inspected during the manufacturing process prior to being used in a door unit.
This gives our customer’s piece of mind that every door they receive will be quality they can use, at a price they can afford.
In the milling company for AAW, Inc. doors; the manufacturer uses every scrap and leftover pieces of wood the best way it can-saves trees for sure.
One further thought to prevent customer’s illness or allergies; it is very important that the wood-worker’s wear a ‘filtered’ mask to prevent inhalation of wood fiber particulates from the milling of raw wood.
SEE Examples images of three Rustic Tropical Hardwood- Arched Top Doors.
~DOORS2GO Team, selling AAW, Inc. to contractor, builders and homeowners for 20+ years!