MBD/Bespoke Design + Build

We loved working with you and are so glad you're happy with the project.

Thank you for sharing your experience—I truly appreciate your thoughtful feedback. It was a pleasure working with you on transforming your home into a space that reflects both your style and how you want to live in it full-time.

I’m grateful for the collaboration and trust throughout the project, and I wish you many years of enjoyment in your home.

Thank you so much for your continued trust—it truly means a lot to be part of multiple projects in your home.

It’s always my goal to really listen and translate your vision into something that not only reflects your style but elevates how the space functions day-to-day, so I’m glad that came through across each project. From the theater room to the bathroom and even the quick-turn office design, I’ve really enjoyed the variety and collaboration.

I especially love hearing that the office has had a positive impact on your team—creating spaces that influence how people feel and perform is one of the most rewarding parts of what I do.

I appreciate the opportunity to work together and look forward to whatever we dream up next.

Thank you so much for your kind words—it was truly a pleasure working with you on your new home.

I’m so glad the space came together in a way that feels even better than you imagined. That balance of bringing your vision to life while adding thoughtful layers and detail is always the goal, and I’m happy it resonated with you.

My team and I really appreciate your trust throughout the process, and we’re grateful for the opportunity to be part of creating a home that reflects you so well. Wishing you many happy years in your new space!

I'm really sorry that you had this experience and this is what you remember of the services we provided. Your house is full of beautiful furniture and custom pieces that were designed and you loved. However, I will address these negative comments.

Construction is a dirty job and the contractors did their best to clean. We had cleaners come that week to take care of anything they left behind. I was at your home the next day after you arrived home to discuss everything. There was a scratch on your floor which got repaired within in a week. The mirror was off by 1/4 of an inch and that was adjusted. There was a small chip in the bottom corner of the mirror which the contractor didn't see when he hung. A new mirror was purchased the same day.

As far as receiving costs we were trying to respect your budget. On multiple occasions you expressed your concerns on pricing of items after they were invoiced and paid for. In our invoices, we try to keep the pricing very clear even adding pictures when available. Due to your budget, for items that didn't have to go to receiver we shipped directly to your home. This was all discussed before items showed up.

We spent 217 hours on this project. This was over double the amount of hours that were purchased for this job. There were no additional design hours charged. We went above and beyond because there were so many change orders along the way. The design was decided and then a new sectional color was chosen, the dining table went from a rectangle to a circle, and several other changes which we accommodated with grace. We even refunded a full rug that was ordered for a rectangular table after the client decided to change it a circle. The rug had already been delivered and was staged for install. We have to collect money in full before because we pay our vendors in full before as well. The same thing is true when you go to a furniture store to purchase anything. They don't let you pay half and then you pay the rest when the item is delivered.

Again, I apologize that we didn't meet your satisfaction, but we really tried to accommodate all of the changes throughout the process. We never want a client to be dissatisfied and I truly feel your home has stunning furniture and other items that only our firm could do to take it to the magazine level you were hoping for. I have attached some pictures of your project so others can see how amazing everything did turn out.

Hi Susan,

Thank you for taking the time to provide us a review. We enjoyed working with you on your project and hope you will consider us on your future projects!

Thanks for the kind words! This was such a fun project and transformation is stunning.