New Design Inc.

We are thrilled with the renovation of our master bathroom. The team at New Design did an excellent job transforming our 1965 worn out bathroom into a functional 21st century master bath. They took extra care to fix the underlaying problems with rotted floorboards and hacked up joists before installing all the new materials. While there were some issues as the renovation progressed, we now have peace of mind with all new plumbing and electrical, beautiful tiles and a modern toilet. I only wish we had done this 20 years ago.

We are very pleased with the quality of design and workmanship from New Design. Everyone I worked with is customer focused and dedicated to completing the job correctly. Jordon is so professional as the designer; he is knowledgeable, creative, flexible and patient. Travis managed the project very well with a talented team and ensured every detail was taken care of. Our new bathroom is beautiful! I definitely recommend New Design. It's a pleasure to work with a company that is professional and committed to quality.

This company is absolutely extraordinary!! Not only is their work amazing, the people involved are somehow even better. Our project started as a fairly straightforward kitchen and family room remodel. It turned into almost half the house and some added pressure and timelines involving people with cameras. New Design completely rose to the occasion and knocked it put of the park. We cannot sing their praises enough. I cannot wait for the world to see their work soon.

our work in our new kitchen was fantastic.Great people to work with. We have recomended them to a lot of people

We are thrilled with our new kitchen. From the initial computer generated design to the completed project everything exceeded our expectations. Highly recommend!

The work that was performed in my kitchen is exceptional. The professionalism of every individual that came into my home was just as I had hoped for. The level of work and detail is second to none. Having a designated designer and project manager on my project was a dream. They each were very responsive to my questions, kept me up-to-date, and often stopped by to check on the progress and level of work. I would recommend New Design to everyone and will have reach out to them for future home projects.

We have used New Design twice for remodeling projects. From the designer, project manager, tiler, drywaller, plumber, carpenter, demolition, all expectations were exceeded. New Design provides a worry free remodel. You leave everything in their capable hands and it will be exceptional. We wish they provided more than kitchen and bathroom remodel. We would hire them for everything.

Our journey with New Design was Dec. 4, 2020-Aug. 13, 2021 (nothing to do with covid). We ordered kitchen countertops and backsplashes. Upon initial installation, one worker indicated the backsplashes were not loaded on the truck for some reason (unsure why). Later when the backsplashes were installed, two of the three did not match the design in the counter tops. I contacted Jordan (salesman) re: caulking issues and a couple other things to be redone. I voiced my concern that two of the three backsplashes did not match the countertops. The longest backsplash is the one that would be most noticeable entering the kitchen. He came out and reordered the longest backsplash. On March 18th, Ray left a message for me to call to schedule an installation date for the new backsplash. I left 3 messages for Ray with no return call. I called again, spoke with Angie and explained the situation. She gave me a date of April 7th. When the installer arrived, the piece he brought looked worse than the one we had. On April 8th I called, spoke with Sarah and she indicated I needed to speak with Angie. I did not hear back from Angie. On April 9th @ 5:44 PM, Ray called. He stated he had contacted the company and they may have to come out and look at it. I said fine. On May 24, 2021 a guy from Blasius Inc. came out to assess visual color of the backsplash. Of course, he saw nothing wrong with the backsplash. We were told we could drive to Vassar, the location of the backsplash before another piece was cut for approval. Seriously??, all we wanted is the design we picked out at New Design. The salesman (Jordan) or someone else at their business could have taken the sample at their store to Vassar business because it matched perfectly with our countertops and one of the backsplashes. If there were variances in the design pattern, we should have been told that. They are suppose to be the professionals not us. At that point, we could have decided if we wanted to go with that sample or not. There was nothing done and there was no communication from New Design. On July 23, 2021, I called Angie for some type of resolution. She acted as though she didn't know what to say or do. I finally said discount the price. We discussed a discount and she indicated she would get back with me. With no return call, I called her on Aug. 13, 2021. I asked her for the final bill and told her we would be there to pay it. When we got there, Angie's daughter handed me some papers. I told her I wanted to speak with Angie. She stated Angie was not available. I told her I spoke with Angie and she stated she would be there. She went to the back room and Angie came out a few minutes later. I opened the paperwork she had for us and had her write on it what she had verbally told us about the warranty. We would not do business with New Design again or recommend them.

All aspects from design to the finished dream kitchen New Design was exceptional. Our design consultant Rick put together a plan we could not have imagined ourselves. There contractors from Mike the electrician, Trey does great cabinets, Bennie our tile pro was also the best. Not to forget the best of the best the master of all Tom, carpenter and anything else that needs completion. No project can start with out a great demo team James and Mitch. All this comes together under the watchful eye of John the project manager, A great experience with a great team. Thank You all for making the kitchen fantastic!

My wife and I are very happy with our kitchen remodel. Rick and all the crew that worked on our project were extremely professional. We had a positive experience and have recommended New Design to our family and friends.

This was the BEST experience ever for a remodel. Quality and professional. All workers were skilled and did a wonderful job. We were concerned that this remodel during a pandemic would be fraught with trouble. There was no trouble at all. Everyone was friendly, professional, respectful, and the quality of work was spot-on. New Design is a great company and well work the investment. We not only have a newly remodeled main floor bathroom, but also had an additional bathroom installed in our basement.

I can't express how dissatisfied I am with this company. After doing thousands of dollars of business with them, they offered to repair a garbage for 150.00 an hour. . . I thought maybe I wasn't hearing them correctly. Of course, they said, I could always do it myself.