UNIT INSTALLED 23% SMALLER THAN WHAT WAS PAID FOR: I purchased what was represented & contracted as a “10×16 vinyl window gazebo” from Amish Country Gazebos on 06/17/25 & paid in full upfront. After installation at my home on 08/18/25, the actual usable interior space of the structure installed was only about 8.5 ft×14.5 ft. Approximately 23% smaller than the size represented. At no point before purchase were interior dimensions disclosed in the contract, drawings, quotes, their website, or any of the materials provided to me. After asking for a resolution, the company directed me to “pg. 11” of its virtual catalogue on one of the pages of its website, but that pg. contains only exterior roof-span & post-spacing diagrams & does not state the interior dimensions of 8.5' x 14.5' anywhere. The catalogue was not part of the contract, & nothing I received disclosed the substantial smaller interior size of the unit installed.
When I raised the discrepancy, I received several inconsistent explanations (including that unit was “semi-custom” which it was not, it was a kit, or that the size had been mentioned verbally, or that I had "accepted" a smaller size when I accepted what was represented as a 10'x16'), none of which were reflected in any written documentation. Rather than offering a reasonable correction, they required I pay them for the difference in size to a larger unit, and I pay them for removal & reinstallation (nearly $6,000), and electrical tear-down, including lights, the fan they provided ($5,000), costs that arose solely from the substantial size difference that was never disclosed before purchase. I made multiple good-faith attempts to resolve the matter, including2 written letters & extensive photo and video docs, but the only options provided shifted the entire financial burden to me.
Consumers should be aware that interior dimensions are not listed in the contract, the drawings, or in the catalogue and that there may be a substantial difference between size advertised and interior space delivered. For the $23,000 price tag, and the additional expenses of another $20-000 to $25,000 the business cites and imposes on buyers to correct/replace the unit with the size they actually list in the contract due to their lack of disclosure re. actual interior size dimensions, high caution should be taken as there are many other similar vendors who do actually disclose the size of the interior of their structures in the contract, on the website, and in drawings and documents prior to purchase, full payment, and installation.
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